BA350 Maisha Cobb Final Study Guide comprehensive Questions
and Answers with 100% Correct Answers | Latest Version
Question 1.
Basic Organization Behavior Model
Correct Answer: Inputs, Process, and Outcomes (Individual Level, Group Level, and
Organizational Level)
Question 2.
Roles of a Manager
Correct Answer: 1) Planning (vision & mission/strategies/goals &objectives) 2)
Organizing (organization design/cultures/social networks) 3) Leading
(leadership/decision making/communications/groups & teams/motivation) 4)
Controlling (systems & processes/strategic human resources)
Question 3.
Diversity Levels
Correct Answer: 1) Surface-Level (gender, age, and race) 2) Deep-Level (personality
and values)
Question 4.
Attitude
Correct Answer: A belief/opinion (long-term) towards a object/group/idea
Question 5.
Emotion
Correct Answer: A physiological or psychological reaction (short-term)
Question 6.
Emotional Dissonance
Correct Answer: Inconsistencies between emotions people feel and the emotions
they project ex) knowing smoking cigarettes are bad but do it anyways
Question 7.
Surface Acting
Correct Answer: Hiding one's feelings and forgoing emotional expressions in
response to display rules ex) A target employee smiling and using a friendly tone for
a customer who is rude
, Question 8.
Deep Acting
Correct Answer: Trying to modify one's true feelings based on display rules ex) A
nurse who is caring for a terminally ill patient. While they may feel sad/distressed,
INSTEAD of putting on a happy face, they will genuinely empathize with the patient
Question 9.
Conflict Types
Correct Answer: Relationship conflict - interpersonal Task conflict Process conflict
Question 10.
Loci of Conflict
Correct Answer: Dyadic conflict: Between two people Intragroup conflict: within
group or team Intergroup conflict: between groups or teams
Question 11.
Bargaining Strategies
Correct Answer: 1) Disruptive bargaining: a negotiation that seeks to divide up a fixed
amount of resources (win-lose situation) - Fixed pie: the belief there is only a finite
amount of goods or services 2) Integrative bargaining: seeking out one or more
settlements that can create a win-win situation
Question 12.
Functional vs. Dysfunctional Conflict
Correct Answer: Functional conflict: supports the goals of the group and improves its
performance Dysfunction conflict: hinders group performance
Question 13.
Communication Methods
Correct Answer: Oral Communication Cultural Communication (aspects)
Question 14.
Active Listening
Correct Answer: Active engagement and processing others communication (subtle
and overt) with reflective response (oral)
Question 15.
Asynchronous Listening
Correct Answer: Verbal messages send and received outside a physical or
psychological present
and Answers with 100% Correct Answers | Latest Version
Question 1.
Basic Organization Behavior Model
Correct Answer: Inputs, Process, and Outcomes (Individual Level, Group Level, and
Organizational Level)
Question 2.
Roles of a Manager
Correct Answer: 1) Planning (vision & mission/strategies/goals &objectives) 2)
Organizing (organization design/cultures/social networks) 3) Leading
(leadership/decision making/communications/groups & teams/motivation) 4)
Controlling (systems & processes/strategic human resources)
Question 3.
Diversity Levels
Correct Answer: 1) Surface-Level (gender, age, and race) 2) Deep-Level (personality
and values)
Question 4.
Attitude
Correct Answer: A belief/opinion (long-term) towards a object/group/idea
Question 5.
Emotion
Correct Answer: A physiological or psychological reaction (short-term)
Question 6.
Emotional Dissonance
Correct Answer: Inconsistencies between emotions people feel and the emotions
they project ex) knowing smoking cigarettes are bad but do it anyways
Question 7.
Surface Acting
Correct Answer: Hiding one's feelings and forgoing emotional expressions in
response to display rules ex) A target employee smiling and using a friendly tone for
a customer who is rude
, Question 8.
Deep Acting
Correct Answer: Trying to modify one's true feelings based on display rules ex) A
nurse who is caring for a terminally ill patient. While they may feel sad/distressed,
INSTEAD of putting on a happy face, they will genuinely empathize with the patient
Question 9.
Conflict Types
Correct Answer: Relationship conflict - interpersonal Task conflict Process conflict
Question 10.
Loci of Conflict
Correct Answer: Dyadic conflict: Between two people Intragroup conflict: within
group or team Intergroup conflict: between groups or teams
Question 11.
Bargaining Strategies
Correct Answer: 1) Disruptive bargaining: a negotiation that seeks to divide up a fixed
amount of resources (win-lose situation) - Fixed pie: the belief there is only a finite
amount of goods or services 2) Integrative bargaining: seeking out one or more
settlements that can create a win-win situation
Question 12.
Functional vs. Dysfunctional Conflict
Correct Answer: Functional conflict: supports the goals of the group and improves its
performance Dysfunction conflict: hinders group performance
Question 13.
Communication Methods
Correct Answer: Oral Communication Cultural Communication (aspects)
Question 14.
Active Listening
Correct Answer: Active engagement and processing others communication (subtle
and overt) with reflective response (oral)
Question 15.
Asynchronous Listening
Correct Answer: Verbal messages send and received outside a physical or
psychological present
