BA 350 Final exam comprehensive Questions and
Answers with 100% Correct Answers | Latest Version
Question 1.
organizational culture
Correct Answer: shows how employees perceive the characteristics of org culture,
not if they like them. -system of shared meaning held by members that distinguishes
the organization from others.
Question 2.
7 characteristics of organizational culture (main things their beliefs and values can be
about/what do they value more?)
Correct Answer: 1)innovative risk taking 2)attention to detail 3)outcome orientation
4)people orientation 5)team orientation 6)aggressiveness 7)stability
Question 3.
dominant culture
Correct Answer: expresses the core values that are shared by a majority of the
organizations members -things that most people in the organization all agree about
Question 4.
subculture
Correct Answer: mini cultures within an organization, typically defined by department
designations and geographical separation
Question 5.
organizational climate
Correct Answer: the shared perceptions organizational members have about their
organization and work environment
Question 6.
ethical work climate (EWC)
Correct Answer: the shared concept of right and wrong behavior in workplace that
reflects the true values of the organization and shapes ethical decision making of its
members
Question 7.
institutonalization
Correct Answer: a condition that occurs when an organization takes on a life of its
own, apart from any of its memebers, and acquires immortality.
,Question 8.
socialization
Correct Answer: a process that adapts employees to the organizations culture
Question 9.
prearrival stage
Correct Answer: the period of learning in the socialization process that occurs before
a new employee joins the organization
Question 10.
encounter stage
Correct Answer: the stage in the socialization process in which a new employee sees
what the organization is really like and confronts the possibility that expectations and
reality may diverge
Question 11.
metamorphosis stage
Correct Answer: the stage in the socialization process in which a new employe
changes and adjusts to the job, work group, and organization
Question 12.
workplace spirituality
Correct Answer: the recognition that people have an inner life that nourishes and is
nourished by meaningful work that takes place in the context of community -PEOPLE
SEEK MEANING AND PURPOSE IN THEIR WORK TO CONNECT TO OTHERS
Question 13.
characteristics of spiritual organizations
Correct Answer: -benevolence -strong sense of purpose -trust and respect
-open-mindedness
Question 14.
strong/weak cultures
Correct Answer: *strong*- employees clearly understand the culture and they feel
intensely about it
, Question 15.
four functions of culture
Correct Answer: 1) creates distinctions between one organization and others 2)
conveys sense of identity for organization members 3) facilitates commitment to
something larger than individual self-interest 4) enhances the stability of the social
system
Question 16.
how do employees learn culture? (four ways)
Correct Answer: stories- tell what happpened rituals- or traditions (picnics annual
events) material symbols- tells you about culture, reflective tell something about
workers there language- speak in acronyms like military? knowing language makes
you feel included
Question 17.
alignment
Correct Answer: want to make sure that nothing in organization is inconsistent, want
everything being aligned i.e. if customer focused everything is in alignment with
customer orientation = good
Question 18.
creating a customer-re- sponsive culture -how managers influence culture (7)
Correct Answer: -select new employees with correct personality and attitudes -train
employees to be more customer focused -change org. structure -empower employees
-be a leader demonstrating it -conduct performance appraisals -provide ongoing
recognition
Question 19.
organizational structure
Correct Answer: how job tasks are formally divided, grouped, and coordinated
Question 20.
6 key elements to organizational structure
Correct Answer: 1) work specialization 2) departmentalization 3) chain of command 4)
span of control 5) centralization and decentralization 6) formalization
Question 21.
work specialization
Correct Answer: degree to which tasks in organization are subdivided into separate
jobs AKA: *division of labor*-divide jobs into number of steps each competed by diff
person i.e. henry ford assembly line
Answers with 100% Correct Answers | Latest Version
Question 1.
organizational culture
Correct Answer: shows how employees perceive the characteristics of org culture,
not if they like them. -system of shared meaning held by members that distinguishes
the organization from others.
Question 2.
7 characteristics of organizational culture (main things their beliefs and values can be
about/what do they value more?)
Correct Answer: 1)innovative risk taking 2)attention to detail 3)outcome orientation
4)people orientation 5)team orientation 6)aggressiveness 7)stability
Question 3.
dominant culture
Correct Answer: expresses the core values that are shared by a majority of the
organizations members -things that most people in the organization all agree about
Question 4.
subculture
Correct Answer: mini cultures within an organization, typically defined by department
designations and geographical separation
Question 5.
organizational climate
Correct Answer: the shared perceptions organizational members have about their
organization and work environment
Question 6.
ethical work climate (EWC)
Correct Answer: the shared concept of right and wrong behavior in workplace that
reflects the true values of the organization and shapes ethical decision making of its
members
Question 7.
institutonalization
Correct Answer: a condition that occurs when an organization takes on a life of its
own, apart from any of its memebers, and acquires immortality.
,Question 8.
socialization
Correct Answer: a process that adapts employees to the organizations culture
Question 9.
prearrival stage
Correct Answer: the period of learning in the socialization process that occurs before
a new employee joins the organization
Question 10.
encounter stage
Correct Answer: the stage in the socialization process in which a new employee sees
what the organization is really like and confronts the possibility that expectations and
reality may diverge
Question 11.
metamorphosis stage
Correct Answer: the stage in the socialization process in which a new employe
changes and adjusts to the job, work group, and organization
Question 12.
workplace spirituality
Correct Answer: the recognition that people have an inner life that nourishes and is
nourished by meaningful work that takes place in the context of community -PEOPLE
SEEK MEANING AND PURPOSE IN THEIR WORK TO CONNECT TO OTHERS
Question 13.
characteristics of spiritual organizations
Correct Answer: -benevolence -strong sense of purpose -trust and respect
-open-mindedness
Question 14.
strong/weak cultures
Correct Answer: *strong*- employees clearly understand the culture and they feel
intensely about it
, Question 15.
four functions of culture
Correct Answer: 1) creates distinctions between one organization and others 2)
conveys sense of identity for organization members 3) facilitates commitment to
something larger than individual self-interest 4) enhances the stability of the social
system
Question 16.
how do employees learn culture? (four ways)
Correct Answer: stories- tell what happpened rituals- or traditions (picnics annual
events) material symbols- tells you about culture, reflective tell something about
workers there language- speak in acronyms like military? knowing language makes
you feel included
Question 17.
alignment
Correct Answer: want to make sure that nothing in organization is inconsistent, want
everything being aligned i.e. if customer focused everything is in alignment with
customer orientation = good
Question 18.
creating a customer-re- sponsive culture -how managers influence culture (7)
Correct Answer: -select new employees with correct personality and attitudes -train
employees to be more customer focused -change org. structure -empower employees
-be a leader demonstrating it -conduct performance appraisals -provide ongoing
recognition
Question 19.
organizational structure
Correct Answer: how job tasks are formally divided, grouped, and coordinated
Question 20.
6 key elements to organizational structure
Correct Answer: 1) work specialization 2) departmentalization 3) chain of command 4)
span of control 5) centralization and decentralization 6) formalization
Question 21.
work specialization
Correct Answer: degree to which tasks in organization are subdivided into separate
jobs AKA: *division of labor*-divide jobs into number of steps each competed by diff
person i.e. henry ford assembly line
