CAP ExamUPDATED STUDY GUIDE
ACTUAL QUESTIONS AND CORRECT
ANSWERS
Formal Communitcation - CORRECT ANSWER Message spread through the organization's
communications channels, which can be downward, upward, or horizontal.
Downward Communication - CORRECT ANSWER Messages sent from management to
employees. This type of communication is necessary to clarify goals, share information, educate, and
guide.
Upward Communication - CORRECT ANSWER Messages sent from employees to
management. This type of communication often informs management about project progress and
challenges. It can be as simple as a request for vacation time.
Horizontal Communication - CORRECT ANSWER Refers to messages that travel from
employee to employee, manager to manager, or executive to executive.
Informal Communication - CORRECT ANSWER Includes conversations, written or spoken,
that people have with each other. Many times these conversations are based on speculation, rumors, or
overheard conversations. When this information is passed from person to person, it is said to have
"traveled through the grapevine"
Written Communication - CORRECT ANSWER Anything put on paper such as memos letters,
manuals, forms, and flyers as well as electronic forms such as emails or electronic documents.
Oral Communications - CORRECT ANSWER Face to face communications as well as
meetings, telephone calls, video conferences, and radio broadcast.
Nonverbal Communication - CORRECT ANSWER Communication with out the use of spoken
language, such as gestures, facial expressions, and body positions.
Audio- Visual Communication - CORRECT ANSWER Communication with tow media such
as television or film with narration.
, Computer Based or Digital Communications - CORRECT ANSWER Video conferences,
websites, email, text messages, and software tools such as Slack.
Frame of reference - CORRECT ANSWER The values, experiences, customs, ect., which
someone uses to evaluate data, communicate ideas, and guide behavior.
Interpersonal Communication - CORRECT ANSWER the exchange of thoughts, feelings, and
beliefs between two or more people - not just what you say, but how you say it, including the tone of
your voice, and your facial expressions, gestures, and body language.
Channel - CORRECT ANSWER the means by which a message is communicated
Encodes - CORRECT ANSWER converts from one system of communication to another;
converts a message into code
Message - CORRECT ANSWER the information transmitted by the source, spoken, written,
visual and or physical
Decodes - CORRECT ANSWER converts, as in a message, into intelligible form; recognizes
and interprets
Symbols - CORRECT ANSWER Terms, concepts, or items that represent specific meanings by
accepted convention.
Feedback - CORRECT ANSWER The receiver's response to a message that shows
comprehension.
Physical Noise - CORRECT ANSWER Message interference that results when the noise level
(as measured in decibels) makes it difficult to hear a message.
Psychological Noise - CORRECT ANSWER the thoughts and feelings that distract people
from listening to what is said. If someone has poor vocabulary or who is more interested in defending
themselves than listening might have a hard time really understanding the other person's message.
ACTUAL QUESTIONS AND CORRECT
ANSWERS
Formal Communitcation - CORRECT ANSWER Message spread through the organization's
communications channels, which can be downward, upward, or horizontal.
Downward Communication - CORRECT ANSWER Messages sent from management to
employees. This type of communication is necessary to clarify goals, share information, educate, and
guide.
Upward Communication - CORRECT ANSWER Messages sent from employees to
management. This type of communication often informs management about project progress and
challenges. It can be as simple as a request for vacation time.
Horizontal Communication - CORRECT ANSWER Refers to messages that travel from
employee to employee, manager to manager, or executive to executive.
Informal Communication - CORRECT ANSWER Includes conversations, written or spoken,
that people have with each other. Many times these conversations are based on speculation, rumors, or
overheard conversations. When this information is passed from person to person, it is said to have
"traveled through the grapevine"
Written Communication - CORRECT ANSWER Anything put on paper such as memos letters,
manuals, forms, and flyers as well as electronic forms such as emails or electronic documents.
Oral Communications - CORRECT ANSWER Face to face communications as well as
meetings, telephone calls, video conferences, and radio broadcast.
Nonverbal Communication - CORRECT ANSWER Communication with out the use of spoken
language, such as gestures, facial expressions, and body positions.
Audio- Visual Communication - CORRECT ANSWER Communication with tow media such
as television or film with narration.
, Computer Based or Digital Communications - CORRECT ANSWER Video conferences,
websites, email, text messages, and software tools such as Slack.
Frame of reference - CORRECT ANSWER The values, experiences, customs, ect., which
someone uses to evaluate data, communicate ideas, and guide behavior.
Interpersonal Communication - CORRECT ANSWER the exchange of thoughts, feelings, and
beliefs between two or more people - not just what you say, but how you say it, including the tone of
your voice, and your facial expressions, gestures, and body language.
Channel - CORRECT ANSWER the means by which a message is communicated
Encodes - CORRECT ANSWER converts from one system of communication to another;
converts a message into code
Message - CORRECT ANSWER the information transmitted by the source, spoken, written,
visual and or physical
Decodes - CORRECT ANSWER converts, as in a message, into intelligible form; recognizes
and interprets
Symbols - CORRECT ANSWER Terms, concepts, or items that represent specific meanings by
accepted convention.
Feedback - CORRECT ANSWER The receiver's response to a message that shows
comprehension.
Physical Noise - CORRECT ANSWER Message interference that results when the noise level
(as measured in decibels) makes it difficult to hear a message.
Psychological Noise - CORRECT ANSWER the thoughts and feelings that distract people
from listening to what is said. If someone has poor vocabulary or who is more interested in defending
themselves than listening might have a hard time really understanding the other person's message.
