COMMUNICATION IN NURSING BY JULIA
BALZER ACTUAL TEST PAPER QUESTIONS AND
SOLUTIONS GRADED A+
◉ Connotative meaning.
Answer: Individual's perception or interpretation of a particular
word
◉ Denotative meaning.
Answer: Commonly accepted definition of a particular word
◉ Jargon.
Answer: Commonplace "language" unique to a person in a particular
work setting. Avoid using medical jargon to patient to avoid
misinterpretation.
◉ Nonverbal Communication.
Answer: Transmission of messages without the use of words
◉ Extended eye contact.
Answer: Can imply aggression or induce anxiety
, ◉ Absence of eye contact.
Answer: Indicates shyness, lack of confidence, disinterest,
embarrassment, or hurt
◉ Consistency of Verbal and Nonverbal Communication.
Answer: If nonverbal cues are not consistent with the verbal
message, it will most likely be the nonverbal message that is
received
◉ Example of inconsistency.
Answer: Patient denies pain but patient is grimacing
◉ Assertive Communication.
Answer: Interaction that takes into account the feelings and needs of
the patient, yet honors the nurse's rights as an individual
◉ Example of assertive communication.
Answer: When declining leadership assignment, appropriate
response is 'I decline the opportunity this time'.
◉ Aggressive Communication.
Answer: Interacting with another in an overpowering and forceful
manner to meet one's own needs at the expense of others.
BALZER ACTUAL TEST PAPER QUESTIONS AND
SOLUTIONS GRADED A+
◉ Connotative meaning.
Answer: Individual's perception or interpretation of a particular
word
◉ Denotative meaning.
Answer: Commonly accepted definition of a particular word
◉ Jargon.
Answer: Commonplace "language" unique to a person in a particular
work setting. Avoid using medical jargon to patient to avoid
misinterpretation.
◉ Nonverbal Communication.
Answer: Transmission of messages without the use of words
◉ Extended eye contact.
Answer: Can imply aggression or induce anxiety
, ◉ Absence of eye contact.
Answer: Indicates shyness, lack of confidence, disinterest,
embarrassment, or hurt
◉ Consistency of Verbal and Nonverbal Communication.
Answer: If nonverbal cues are not consistent with the verbal
message, it will most likely be the nonverbal message that is
received
◉ Example of inconsistency.
Answer: Patient denies pain but patient is grimacing
◉ Assertive Communication.
Answer: Interaction that takes into account the feelings and needs of
the patient, yet honors the nurse's rights as an individual
◉ Example of assertive communication.
Answer: When declining leadership assignment, appropriate
response is 'I decline the opportunity this time'.
◉ Aggressive Communication.
Answer: Interacting with another in an overpowering and forceful
manner to meet one's own needs at the expense of others.
