COMMUNICATION IN NURSING 10TH
EDITION BY JULIA BALZER RILEY
CERTIFICATION EVALUATION LATEST
STUDY GUIDE AND ACCURATE ANSWERS
⩥ What are the two types of communication?
Answer: Verbal communication (spoken or written words) and
nonverbal communication (without words).
⩥ List three factors that influence communication.
Answer: Cultural differences, past experiences, emotions and mood.
⩥ What is the difference between a therapeutic nurse-patient relationship
and a social relationship?
Answer: A therapeutic relationship focuses on the patient's needs and
well-being, while a social relationship is mutual and based on personal
interests.
⩥ What is active listening?
Answer: Active listening requires concentration and focused energy,
using all senses to interpret verbal and nonverbal messages.
⩥ What are some examples of nonverbal communication?
, Answer: Gestures, body posture, intonation, and general appearance.
⩥ How can cultural differences affect communication?
Answer: Cultural differences can influence personal space, eye contact,
meanings of words, and cultural norms.
⩥ What impact do emotions and mood have on communication?
Answer: Anxious or upset patients may misinterpret messages or
communicate differently, affecting the interaction.
⩥ What is the importance of obtaining feedback in communication?
Answer: Obtaining feedback ensures that the message was interpreted as
intended by the speaker.
⩥ What is focusing in the context of communication?
Answer: Focusing involves keeping attention on the communication task
and ensuring the patient remains the topic of interaction.
⩥ What is the purpose of adjusting communication style?
Answer: Adjusting style considers the patient's usual communication
pace and style for effective interaction.
⩥ Name a therapeutic communication technique that promotes
elaboration.
EDITION BY JULIA BALZER RILEY
CERTIFICATION EVALUATION LATEST
STUDY GUIDE AND ACCURATE ANSWERS
⩥ What are the two types of communication?
Answer: Verbal communication (spoken or written words) and
nonverbal communication (without words).
⩥ List three factors that influence communication.
Answer: Cultural differences, past experiences, emotions and mood.
⩥ What is the difference between a therapeutic nurse-patient relationship
and a social relationship?
Answer: A therapeutic relationship focuses on the patient's needs and
well-being, while a social relationship is mutual and based on personal
interests.
⩥ What is active listening?
Answer: Active listening requires concentration and focused energy,
using all senses to interpret verbal and nonverbal messages.
⩥ What are some examples of nonverbal communication?
, Answer: Gestures, body posture, intonation, and general appearance.
⩥ How can cultural differences affect communication?
Answer: Cultural differences can influence personal space, eye contact,
meanings of words, and cultural norms.
⩥ What impact do emotions and mood have on communication?
Answer: Anxious or upset patients may misinterpret messages or
communicate differently, affecting the interaction.
⩥ What is the importance of obtaining feedback in communication?
Answer: Obtaining feedback ensures that the message was interpreted as
intended by the speaker.
⩥ What is focusing in the context of communication?
Answer: Focusing involves keeping attention on the communication task
and ensuring the patient remains the topic of interaction.
⩥ What is the purpose of adjusting communication style?
Answer: Adjusting style considers the patient's usual communication
pace and style for effective interaction.
⩥ Name a therapeutic communication technique that promotes
elaboration.
