FACHE ACHE BOG Certification
Evaluation Questions
and Answers Verified Solutions Latest
Update
Question:
Bundled pricing (paying a single fee for all services) for such services as total hip
replacement or coronary artery bypass surgery affects physician hospital relationships
by: a. Reducing the need to devote administrative effort to measuring outcomes and
performance indicators. b. Putting the physician and hospital at each other's throat
fighting over the distribution of the fee c. Promoting efforts to collaborate and integrate
efforts to provide more efficient care. d. Guaranteeing that only top quality physicians
will be allowed to participate in such programs.
Answer:
c. Promoting efforts to collaborate and integrate efforts to provide more efficient care.
Question:
A healthcare executive is serving on the board of a community mental health center.
The mental health center board is evaluating proposals for inpatient psychiatric
services. Proposals were received from the executive's facility and several other
facilities. The healthcare executive should: a. Participate in the discussion and the vote
if the benefits to the community outweigh possible conflicts of interest. b. Not
participate in the discussion or the vote. c. Declare a potential conflict-of-interest and
excuse himself or herself from participating in both the discussion and the vote. d.
Participate in the discussion but not vote on the proposals.
Answer:
d. Participate in the discussion but not vote on the proposals.
,Question:
What is a primary reason for conducting continuing education for staff? a. Staff will
think the organization cares about them. b. There are significant short-term operating
efficiencies. c. It is a long-term commitment to the patient. d. The Joint Commission
and NCQA required it.
Answer:
c. It is a long-term commitment to the patient.
Question:
What is the first effect of demographic trends on a health services organization's
strategic planning process? a. Appraising financing sources and payment levels for
programs. b. Establishing future staff by type and estimating staffing levels. c.
Determining the locations of delivery units for the next period. d. Determining the
range and types of services to be offered.
Answer:
d. Determining the range and types of services to be offered.
Question:
Managers who use their authority to greatly enhance their salaries, benefits, and
accoutrements of office may be causing a disbenefit to patients. This personal
aggrandizement is known as self dealing and can: a. Be seen most commonly in
for-profit HMOs. b. Occur only in for-profit organizations. c. Occur in any health service
organization. d. Be seen only in non-health services field charities.
Answer:
c. Occur in any health service organization.
Question:
The primary stimuli that causes educational programs to be made available to and
required of staff are the: a. Legal demands resulting from medical malpractice. b.
Regulations issued by governments at all levels. c. Demands and expectations of
stakeholders. d. Increasingly stringent expectations of consumers.
Answer:
c. Demands and expectations of stakeholders.
, Question:
Research in behavioral science has consistently found that once basic needs are met,
staff is motivated most: a. By an incentive payment program. b. Only by a significant
increase in salary. c. By factors such as being kept informed. d. When performance sets
them apart from the group.
Answer:
c. By factors such as being kept informed.
Question:
Resource allocation in health services organizations involves balancing the needs of
organization, staff, and patients. However, the essential primary focus on patients can
be met only if the: a. Strategic planning process has been effective and thorough. b.
Mission and vision statements are appropriate to the task. c. Organizational culture
makes a basic commitment to it. d. Basic needs of the organization and staff are
addressed first.
Answer:
d. Basic needs of the organization and staff are addressed first.
Question:
Which of the following best describes a healthcare organization's recognized service
reputation that has been earned over the long-term within its market? a. Soft assets. b.
Market share. c. Brand equity. d. Community perception.
Answer:
c. Brand equity.
Question:
Which technique would provide the most beneficial information to a healthcare
organization about customer satisfaction? a. Direct mail surveys. b. Mall intercepts. c.
Focus groups. d. Competitor analyses.
Answer:
a. Direct mail surveys.
Evaluation Questions
and Answers Verified Solutions Latest
Update
Question:
Bundled pricing (paying a single fee for all services) for such services as total hip
replacement or coronary artery bypass surgery affects physician hospital relationships
by: a. Reducing the need to devote administrative effort to measuring outcomes and
performance indicators. b. Putting the physician and hospital at each other's throat
fighting over the distribution of the fee c. Promoting efforts to collaborate and integrate
efforts to provide more efficient care. d. Guaranteeing that only top quality physicians
will be allowed to participate in such programs.
Answer:
c. Promoting efforts to collaborate and integrate efforts to provide more efficient care.
Question:
A healthcare executive is serving on the board of a community mental health center.
The mental health center board is evaluating proposals for inpatient psychiatric
services. Proposals were received from the executive's facility and several other
facilities. The healthcare executive should: a. Participate in the discussion and the vote
if the benefits to the community outweigh possible conflicts of interest. b. Not
participate in the discussion or the vote. c. Declare a potential conflict-of-interest and
excuse himself or herself from participating in both the discussion and the vote. d.
Participate in the discussion but not vote on the proposals.
Answer:
d. Participate in the discussion but not vote on the proposals.
,Question:
What is a primary reason for conducting continuing education for staff? a. Staff will
think the organization cares about them. b. There are significant short-term operating
efficiencies. c. It is a long-term commitment to the patient. d. The Joint Commission
and NCQA required it.
Answer:
c. It is a long-term commitment to the patient.
Question:
What is the first effect of demographic trends on a health services organization's
strategic planning process? a. Appraising financing sources and payment levels for
programs. b. Establishing future staff by type and estimating staffing levels. c.
Determining the locations of delivery units for the next period. d. Determining the
range and types of services to be offered.
Answer:
d. Determining the range and types of services to be offered.
Question:
Managers who use their authority to greatly enhance their salaries, benefits, and
accoutrements of office may be causing a disbenefit to patients. This personal
aggrandizement is known as self dealing and can: a. Be seen most commonly in
for-profit HMOs. b. Occur only in for-profit organizations. c. Occur in any health service
organization. d. Be seen only in non-health services field charities.
Answer:
c. Occur in any health service organization.
Question:
The primary stimuli that causes educational programs to be made available to and
required of staff are the: a. Legal demands resulting from medical malpractice. b.
Regulations issued by governments at all levels. c. Demands and expectations of
stakeholders. d. Increasingly stringent expectations of consumers.
Answer:
c. Demands and expectations of stakeholders.
, Question:
Research in behavioral science has consistently found that once basic needs are met,
staff is motivated most: a. By an incentive payment program. b. Only by a significant
increase in salary. c. By factors such as being kept informed. d. When performance sets
them apart from the group.
Answer:
c. By factors such as being kept informed.
Question:
Resource allocation in health services organizations involves balancing the needs of
organization, staff, and patients. However, the essential primary focus on patients can
be met only if the: a. Strategic planning process has been effective and thorough. b.
Mission and vision statements are appropriate to the task. c. Organizational culture
makes a basic commitment to it. d. Basic needs of the organization and staff are
addressed first.
Answer:
d. Basic needs of the organization and staff are addressed first.
Question:
Which of the following best describes a healthcare organization's recognized service
reputation that has been earned over the long-term within its market? a. Soft assets. b.
Market share. c. Brand equity. d. Community perception.
Answer:
c. Brand equity.
Question:
Which technique would provide the most beneficial information to a healthcare
organization about customer satisfaction? a. Direct mail surveys. b. Mall intercepts. c.
Focus groups. d. Competitor analyses.
Answer:
a. Direct mail surveys.
