D336 Exam Questions with 100% Verified
Correct Answers
Service management
A set of specialized organizational capabilities for enabling value for customers in the form
of services.
Value
The perceived benefits, usefulness, and importance of something.
Customer
Defines requirements for services
User
A person who uses the service
sponsor
authorizes budgets for services
supplier
external partner who provides services to the organization
organization
a group of people that has its own functions, responsibilities and authorities to achieve
specific objectives.
services
the means of enabling value co-creation by facilitating outcomes that customers want to
achieve without the customer having to manage specific costs and risks.
, product
configurations of resources, created by the organization, that will be potentially valuable to
customers.
service offering
a specific mix of services and products sold to a specific customer
goods
ownership is transferred to customer
access to resources
customer is allowed to use it.
service actions
things the service provider does for the customer
output
a tangible or intangible deliverable of an activity
outcome
a result for a stakeholder enabled byu one or more outputs
cost
can be removed from the customer and can be imposed on customer
risk
uncertainty of outcome. can be good or bad
utility
Correct Answers
Service management
A set of specialized organizational capabilities for enabling value for customers in the form
of services.
Value
The perceived benefits, usefulness, and importance of something.
Customer
Defines requirements for services
User
A person who uses the service
sponsor
authorizes budgets for services
supplier
external partner who provides services to the organization
organization
a group of people that has its own functions, responsibilities and authorities to achieve
specific objectives.
services
the means of enabling value co-creation by facilitating outcomes that customers want to
achieve without the customer having to manage specific costs and risks.
, product
configurations of resources, created by the organization, that will be potentially valuable to
customers.
service offering
a specific mix of services and products sold to a specific customer
goods
ownership is transferred to customer
access to resources
customer is allowed to use it.
service actions
things the service provider does for the customer
output
a tangible or intangible deliverable of an activity
outcome
a result for a stakeholder enabled byu one or more outputs
cost
can be removed from the customer and can be imposed on customer
risk
uncertainty of outcome. can be good or bad
utility
