WGU D336 Practice Questions with 100%
Verified Correct Answers
Product
configuration of resources created by the organization, that will be potentially valuable to
their customers
Organization
is a person or group of people that has its own
- functions with responsibilities
- authorities
- relationships to achieve its objectives
Customer
defines requirements for a service and takes responsibility for the outcomes of the service
consumption
user
The role that uses services.
sponsor
role that
- authorizes the budget for service consumption
- an org or individual that provides financial support for an initiative
service
a means of enabling value co creation by facilitating outcomes that customers want to achieve
without the customer having to manage specific costs and risks
, Value
the perceived benefits, usefulness and importance of something
output
tangible of intangible deliverable of an activity
outcome
A result for a stakeholder enabled by one or more outputs. what you do with the output
cost
amount of money spent on a specific activity or resource
risk
possible event that could cause harm or loss, or make it more difficult to achieve objectives
Utility
The functionality offered by a product or service to meet a particular need.
- is it fit for a purpose?
- What does it do?
warranty
the assurance that a product or service will meet agreed requirements.
- is it fit for use?
- are the requirements met?
Service Value System contains:
- guiding principles
- governance
Verified Correct Answers
Product
configuration of resources created by the organization, that will be potentially valuable to
their customers
Organization
is a person or group of people that has its own
- functions with responsibilities
- authorities
- relationships to achieve its objectives
Customer
defines requirements for a service and takes responsibility for the outcomes of the service
consumption
user
The role that uses services.
sponsor
role that
- authorizes the budget for service consumption
- an org or individual that provides financial support for an initiative
service
a means of enabling value co creation by facilitating outcomes that customers want to achieve
without the customer having to manage specific costs and risks
, Value
the perceived benefits, usefulness and importance of something
output
tangible of intangible deliverable of an activity
outcome
A result for a stakeholder enabled by one or more outputs. what you do with the output
cost
amount of money spent on a specific activity or resource
risk
possible event that could cause harm or loss, or make it more difficult to achieve objectives
Utility
The functionality offered by a product or service to meet a particular need.
- is it fit for a purpose?
- What does it do?
warranty
the assurance that a product or service will meet agreed requirements.
- is it fit for use?
- are the requirements met?
Service Value System contains:
- guiding principles
- governance
