WGU D336 Exam 1 Questions with 100%
Verified Correct Answers
Service management
A set of specialized orgnaizational capabilities for enabling value to customers in the form of
services.
Value
The percieved benefits, usefulness and importnace of something
User
A person who uses the service
Customer
Defines requirements for services
Sponsor
Authorizes budgets for services
Supplier
External partner who provides services to the orgnaization
Organization
A group of people that has its own functions, responsibilities, and authorities to achieve
specific objectives.
Service
The means of enabling value co-creation by facilitating outcomes that customers want to
achieve without the customer having to manage specific costs and risks.
, Product
Configuration of resources, created by the orgnaization, that will be potentially valuable to
customers.
Service offering
A specific mix of services and products sold to a specific customer
Goods
Ownership is transferred to customer
Access to resources
customer is allowed to use it
Service actions
Things the service provider does for the customer
Output
A tangible or intangible deliverable of an activity
Outcome
A result for a stakeholder enabled by one or more outputs
Cost
Can be removed from the customer and can be imposed on the customer
Risk
Uncertainty of outcome.
Utility
Verified Correct Answers
Service management
A set of specialized orgnaizational capabilities for enabling value to customers in the form of
services.
Value
The percieved benefits, usefulness and importnace of something
User
A person who uses the service
Customer
Defines requirements for services
Sponsor
Authorizes budgets for services
Supplier
External partner who provides services to the orgnaization
Organization
A group of people that has its own functions, responsibilities, and authorities to achieve
specific objectives.
Service
The means of enabling value co-creation by facilitating outcomes that customers want to
achieve without the customer having to manage specific costs and risks.
, Product
Configuration of resources, created by the orgnaization, that will be potentially valuable to
customers.
Service offering
A specific mix of services and products sold to a specific customer
Goods
Ownership is transferred to customer
Access to resources
customer is allowed to use it
Service actions
Things the service provider does for the customer
Output
A tangible or intangible deliverable of an activity
Outcome
A result for a stakeholder enabled by one or more outputs
Cost
Can be removed from the customer and can be imposed on the customer
Risk
Uncertainty of outcome.
Utility
