WGU D336 Test Questions with 100% Verified
Correct Answers
Service Management
A set of specialized organization capabilities for enabling value for customers in the form of
services.
Value
The perceive benefits, usefulness, and importance of something.
Organizations
A person or a group of people that has its own functions with responsibilities, authorities and
relationships to achieve its objectives.
Service Provider
When provider service, an organization takes on the role of service provider. The provider
can be external to the customer's organization, or they can both part of the same.
Service Consumers
People that uses the service in different ways.
Customer
A person who defines the requirements for a services and takes responsibility for the
outcomes of services consumption.
User
A person who uses the services.
Sponsor
, A person who approves budget for services consumption.
Service
A means of enabling value co-creation by facilitating outcomes that customers want to
achieve, without the customer having to manage specific costs and risk.
Product
A configuration of an organization's resources designed to offer value for a customer.
Service Actions
Things the service provider does for the customer (Cleaning, monitoring, security, cooking)
Service Offering
A specific mix os services and products sold to a specific customer.
Access to Resources
Customer is allowed to use it (Cloud services, subscription based services, apps)
Goods
Ownership is transfer to customer (Cars, Houses, phones)
Service relationship
A cooperation between a service provider and service consumer.
Service provision
Activities perform by an organization to provide services.
Service consumption
Activities perform by an organization to consume services.
Correct Answers
Service Management
A set of specialized organization capabilities for enabling value for customers in the form of
services.
Value
The perceive benefits, usefulness, and importance of something.
Organizations
A person or a group of people that has its own functions with responsibilities, authorities and
relationships to achieve its objectives.
Service Provider
When provider service, an organization takes on the role of service provider. The provider
can be external to the customer's organization, or they can both part of the same.
Service Consumers
People that uses the service in different ways.
Customer
A person who defines the requirements for a services and takes responsibility for the
outcomes of services consumption.
User
A person who uses the services.
Sponsor
, A person who approves budget for services consumption.
Service
A means of enabling value co-creation by facilitating outcomes that customers want to
achieve, without the customer having to manage specific costs and risk.
Product
A configuration of an organization's resources designed to offer value for a customer.
Service Actions
Things the service provider does for the customer (Cleaning, monitoring, security, cooking)
Service Offering
A specific mix os services and products sold to a specific customer.
Access to Resources
Customer is allowed to use it (Cloud services, subscription based services, apps)
Goods
Ownership is transfer to customer (Cars, Houses, phones)
Service relationship
A cooperation between a service provider and service consumer.
Service provision
Activities perform by an organization to provide services.
Service consumption
Activities perform by an organization to consume services.
