WGU C201 ACTUAL TEST PAPER
COMPLETE QUESTIONS AND ANSWERS
FULL SOLUTION
●● How do the jobs of top managers, middle managers, and supervisory
managers differ?
Answer: Top managers design long term plans, set a direction for their
organization and inspire all employees to achieve the company's vision.
Middle managers focus on the specific mission and operations, products,
or customers. They develop procedures to implement the company's
strategic plans. Supervisory interact directly with non-management
employees, who produce and sell the companies goods and services.
They are responsible for implementing the plans developed by middle
managers and motivating workers to accomplish daily, weekly, and
monthly goals.
●● What is the relationship between the managers planning and
controlling functions?
Answer: Controlling assess the success of the planning function.
Controlling also produces feedback for the next round of planning.
●● What is meant by a vision for the company?
Answer: A vision serves as a target for the company's actions, helping
direct the company towards opportunities and differentiating it from its
competitors.
,●● Why is it important for a top executive to set high ethical standards?
Answer: High ethical standards often result in a stable workforce, job
satisfaction, and customer loyalty.
●● Outline the planning process.
Answer: Some plans are very broad and long range, focusing on key
organizational objectives; others are more detailed and specify how
particular objectives will be achieved. From the mission statement to
objectives to specific plans, each phase must fit into comprehensive
planning framework.
●● Describe the purpose of tactical planning.
Answer: The purpose of tactical planning is to determine which short-
term activities should be implemented to accomplish the companies
overall strategy.
●● Compare the kinds of plans made by top managers and middle
managers.
Answer: Top managers focus on long-range, strategic plans. In contrast,
middle-level managers focus on short term tactical planning.
●● What is the purpose of a mission statement?
Answer: A mission statement is a companies written explanation of its
purpose, the reason it exists, the customers it will serve, and how it is
, different from its competitors. A mission statement guides the actions of
its company, managers, and employees.
●● Which of a company's characteristics does a SWOT analysis
compare?
Answer: Strength, Weaknesses, Opportunities and Threats Compared to
its competitors.
●● How do managers use objectives?
Answer: Objectives set guideposts by which managers define the
organizations desired performance in such areas as new product
development, sales, customer service, and employee satisfaction.
●● Distinguish between programmed and nonprogrammed decisions.
Answer: Programmed decisions are like ordering office supplies, simple
and happen frequently- they are streamlined. Non-programmed are like
entering a new market or launching a new product- they require more
individual evaluation.
●● What are they steps in the decision-making process?
Answer: Recognition of problem or opportunity, development of
alternatives, evaluation of alternatives, selection and implementation of
chosen alternative, and follow up to determine the effectiveness of the
decision.
COMPLETE QUESTIONS AND ANSWERS
FULL SOLUTION
●● How do the jobs of top managers, middle managers, and supervisory
managers differ?
Answer: Top managers design long term plans, set a direction for their
organization and inspire all employees to achieve the company's vision.
Middle managers focus on the specific mission and operations, products,
or customers. They develop procedures to implement the company's
strategic plans. Supervisory interact directly with non-management
employees, who produce and sell the companies goods and services.
They are responsible for implementing the plans developed by middle
managers and motivating workers to accomplish daily, weekly, and
monthly goals.
●● What is the relationship between the managers planning and
controlling functions?
Answer: Controlling assess the success of the planning function.
Controlling also produces feedback for the next round of planning.
●● What is meant by a vision for the company?
Answer: A vision serves as a target for the company's actions, helping
direct the company towards opportunities and differentiating it from its
competitors.
,●● Why is it important for a top executive to set high ethical standards?
Answer: High ethical standards often result in a stable workforce, job
satisfaction, and customer loyalty.
●● Outline the planning process.
Answer: Some plans are very broad and long range, focusing on key
organizational objectives; others are more detailed and specify how
particular objectives will be achieved. From the mission statement to
objectives to specific plans, each phase must fit into comprehensive
planning framework.
●● Describe the purpose of tactical planning.
Answer: The purpose of tactical planning is to determine which short-
term activities should be implemented to accomplish the companies
overall strategy.
●● Compare the kinds of plans made by top managers and middle
managers.
Answer: Top managers focus on long-range, strategic plans. In contrast,
middle-level managers focus on short term tactical planning.
●● What is the purpose of a mission statement?
Answer: A mission statement is a companies written explanation of its
purpose, the reason it exists, the customers it will serve, and how it is
, different from its competitors. A mission statement guides the actions of
its company, managers, and employees.
●● Which of a company's characteristics does a SWOT analysis
compare?
Answer: Strength, Weaknesses, Opportunities and Threats Compared to
its competitors.
●● How do managers use objectives?
Answer: Objectives set guideposts by which managers define the
organizations desired performance in such areas as new product
development, sales, customer service, and employee satisfaction.
●● Distinguish between programmed and nonprogrammed decisions.
Answer: Programmed decisions are like ordering office supplies, simple
and happen frequently- they are streamlined. Non-programmed are like
entering a new market or launching a new product- they require more
individual evaluation.
●● What are they steps in the decision-making process?
Answer: Recognition of problem or opportunity, development of
alternatives, evaluation of alternatives, selection and implementation of
chosen alternative, and follow up to determine the effectiveness of the
decision.
