WELLCARE MASTERY EXAM SCRIPT VERIFIED QUESTIONS WITH COMPLETE SOLUTION REVIEW

WELLCARE MASTERY EXAM SCRIPT
VERIFIED QUESTIONS WITH COMPLETE
SOLUTION REVIEW

●● When a paper SOA form is used, it must be completed __________
hosting the sales presentation.
a. Prior to
b. During
c. After
Answer: A. Prior to


●● Brokers/Agents can submit a support ticket online through their
Centene Workbench portal.
Select one:
True
False
Answer: True


●● Wellcare does not need to be informed of all marketing/sales events
at which plans or materials will be presented or distributed (Formal &
Informal).


Select one:

,True
False
Answer: False


●● Which of the following actions are you required to do when
contacted regarding an allegation of noncompliant activity?


a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above
Answer: D. All of the above


●● Key areas you as a broker/agent have control over and impact upon
regarding Star Ratings for quality are:


a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above
Answer: D. All of the above

, ●● Noting the correct enrollment period on enrollment applications
helps in preventing delayed enrollment processing.


Select one:
True
False
Answer: True


●● Health plan fax numbers vary for health plans that offer fax
enrollment submissions.


Select one:
True
False
Answer: True


●● Centene requires all contracted brokers/agents to read, understand,
and agree to Centene's Business Ethics and Code of Conduct Policy.


Select one:
True
False
Answer: True