EPIC SYSTEMS COMPREHENSIVE EXAM SCRIPT COMPLETE QUESTIONS VERIFIED
SOLUTIONS
Question:
Describe a time when you had to deliver a presentation. How did you explain technical details to a
non-technical audience?
Answer:
Recently, a number of staff in distance learning upload videos to a shared network drive for us to
make an automated transcript for and then we upload the transcript file back to their folders in the
shared networkdrive. My supervisor and I also have access to that shared network drive and access it
via EVO Shared Browser desktop application so we can see newly uploaded files in the folder. We
comment "done" in the comment tags which is only a feature of EVO Shared browser and another
feature of this app is to search files that do or do not have a specific comment so we can search for
files that do not have the comment done to see what files need to have their transcript processed.
Question:
Have you ever implemented a cost-reducing/less resources system? What was it and how did you
come up with the suggestion?
Answer:
a powershell script to automate the common initial steps for our internal helpdesk. Simple things
like, when was it last rebooted, is the web filter running, av update time, last time LAPS reset the
password, last time GPO updated, group memberships of user, some quick 'ping test' type
connections, routing table, host file etc. Nothing crazy but it covers 80%+ of the tickets and collects
the data in a fraction of the time. The employee can run it, attach the output to a ticket and expedite
the process.
Question:
difficult angry unhappy user customer how would you appease them
Answer:
,stay calm, make sure they see that you are actually listening to them and explain what you can and
cannot do for them (or the problem). If you don't know the answer promise to find out -- and then
actually follow through (even if it's bad news). Build a reputation of someone who is reasonable and
helpful in even the worst situations.
Question:
Tell us about a time when you showed initiative at work.
Answer:
I cleaned up our data center. I made all the cables neat. I made visio drawings of the racks and
documented all the servers, names IPs. I configured the idracs most of which were not configured.
Question:
Describe a situation when you reached a goal and tell us how you achieved it.
Answer:
Question:
Tell us about a time when you used logic to solve a problem.
Answer:
Question:
Describe a time when you struggled with motivation in job (it was repetitive, you did not enjoy your
duties, there was no work to do, etc). How did you overcome the crisis?
Answer:
Question:
, How do you manage your time at work?
Answer:
Figure out how you're currently spending your time. Create a daily schedule-and stick with it.
Prioritize wisely. Group similar tasks together. Avoid the urge to multitask. Assign time limits to
tasks
Question:
What firewall do you use, and tell us why.
Answer:
Firewalls carefully analyze incoming traffic based on pre-established rules and filter traffic coming
from unsecured or suspicious sources to prevent attacks. Firewalls guard traffic at a computer's entry
point, called ports, which is where information is exchanged with external devices.
Question:
Explain hat a spoofed packet is, and try to do it in a simple language, so a person with minimal
knowledge of IT will understand you.
Answer:
Spoofed packet is an internet protocol packet that is created from a fake IP address, but behaves as a
legitimate and authenticated sender. It is usually used in denial of service attacks and are used to
defeat the security mechanism of the network and bye-pass service which are based on IP
authentication.
Question:
Strengths and weakness
Answer:
My strengths are my technical knowledge, and ability and eagerness to translate and break down
technical terms and information to information that can be understood by the average person. Also I
am a fast learner because of my course load of constantly learning new languages and new
algorithms by short due dates along with my experience working as a TSP with constantly keeping
up with new software, hardware, new operating systems and producers.
SOLUTIONS
Question:
Describe a time when you had to deliver a presentation. How did you explain technical details to a
non-technical audience?
Answer:
Recently, a number of staff in distance learning upload videos to a shared network drive for us to
make an automated transcript for and then we upload the transcript file back to their folders in the
shared networkdrive. My supervisor and I also have access to that shared network drive and access it
via EVO Shared Browser desktop application so we can see newly uploaded files in the folder. We
comment "done" in the comment tags which is only a feature of EVO Shared browser and another
feature of this app is to search files that do or do not have a specific comment so we can search for
files that do not have the comment done to see what files need to have their transcript processed.
Question:
Have you ever implemented a cost-reducing/less resources system? What was it and how did you
come up with the suggestion?
Answer:
a powershell script to automate the common initial steps for our internal helpdesk. Simple things
like, when was it last rebooted, is the web filter running, av update time, last time LAPS reset the
password, last time GPO updated, group memberships of user, some quick 'ping test' type
connections, routing table, host file etc. Nothing crazy but it covers 80%+ of the tickets and collects
the data in a fraction of the time. The employee can run it, attach the output to a ticket and expedite
the process.
Question:
difficult angry unhappy user customer how would you appease them
Answer:
,stay calm, make sure they see that you are actually listening to them and explain what you can and
cannot do for them (or the problem). If you don't know the answer promise to find out -- and then
actually follow through (even if it's bad news). Build a reputation of someone who is reasonable and
helpful in even the worst situations.
Question:
Tell us about a time when you showed initiative at work.
Answer:
I cleaned up our data center. I made all the cables neat. I made visio drawings of the racks and
documented all the servers, names IPs. I configured the idracs most of which were not configured.
Question:
Describe a situation when you reached a goal and tell us how you achieved it.
Answer:
Question:
Tell us about a time when you used logic to solve a problem.
Answer:
Question:
Describe a time when you struggled with motivation in job (it was repetitive, you did not enjoy your
duties, there was no work to do, etc). How did you overcome the crisis?
Answer:
Question:
, How do you manage your time at work?
Answer:
Figure out how you're currently spending your time. Create a daily schedule-and stick with it.
Prioritize wisely. Group similar tasks together. Avoid the urge to multitask. Assign time limits to
tasks
Question:
What firewall do you use, and tell us why.
Answer:
Firewalls carefully analyze incoming traffic based on pre-established rules and filter traffic coming
from unsecured or suspicious sources to prevent attacks. Firewalls guard traffic at a computer's entry
point, called ports, which is where information is exchanged with external devices.
Question:
Explain hat a spoofed packet is, and try to do it in a simple language, so a person with minimal
knowledge of IT will understand you.
Answer:
Spoofed packet is an internet protocol packet that is created from a fake IP address, but behaves as a
legitimate and authenticated sender. It is usually used in denial of service attacks and are used to
defeat the security mechanism of the network and bye-pass service which are based on IP
authentication.
Question:
Strengths and weakness
Answer:
My strengths are my technical knowledge, and ability and eagerness to translate and break down
technical terms and information to information that can be understood by the average person. Also I
am a fast learner because of my course load of constantly learning new languages and new
algorithms by short due dates along with my experience working as a TSP with constantly keeping
up with new software, hardware, new operating systems and producers.
