SCM 300 DAVILA ASU ACTUAL TEST PAPER
COMPLETE QUESTIONS AND SOLUTIONS
GRADED A+
●● recipe for pizza example
Answer: Recipe = business process
manage from afar
guiding someone to success
●● Process Maps (Flowcharts)
Answer: A diagram made up of a series of symbols that maps a process.
Each symbol represents a different step or activity in the process. The
chart aids in building a quality process and identifying points of concern
in terms of managing and delivering quality.
●● Critical Paths
Answer: longest path out of all options
●● Crashing
Answer: when you lower the length of your critical path
●● Process Maps symbols
,Answer: Rectangle: task or operation (what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one
direction or the other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
Rectangle within rectangle: process within it's own (hand order to people
making pizza, and then have to wait until its done to be boxed up.)
Box Arrow: transportation
Circle: inspection
Box D: delay
Connector: move parts to different pages.
●● Series vs. Parallel
Answer: Use Series for pizza example, there's only one way to go.
Parallel there's lots of ways to go
●● Why do we measure?
Answer: can motivate good behavior
help us manage from afar
help us manage large numbers of resources, outcomes
makes decisions
help identify/establish standards - design and performance
,●● Whats a good metric?
Answer: metrics that motivate companies to work toward outcomes that
favor both sides of a supply chain relationship is vital.
measurable
easily understood
attainable
●● types of metrics
Answer: descriptive - what happened?
predictive - what could happen?
prescriptive - what should we do?
discovery - things we don't know, weren't looking for. questions and
answers we didn't know existed.
●● bad metric
Answer: GPA - plague on education
can cause poor outcomes
lower morale
processes not being manageable
high costs and low efficiency when employees push for perfection
●● Process Velocity
, Answer: A measure of how long a unit sits in a process versus the
amount of work time that is expended on the unit. optimal time is when
it doesn't sit in inventory. 1.0 process velocity
●● Capacity Utilization
Answer: A ratio of the amount of product produced by a manufacturing
process versus the maximum capacity of that facility.
what they're producing/what they can produce
●● Cash to Cash Cycle
Answer: A measure of the number days between the time a company
pays their supplier for inventory and the time that same company is paid
for the same inventory by their customer.
●● Quality
Answer: The ability of a product or service to meet a consumer's
expectations.
products vs services
●● Dimensions of Quality (cars, phones, clothing, tv)
Answer: performance
reliability
durability
features
COMPLETE QUESTIONS AND SOLUTIONS
GRADED A+
●● recipe for pizza example
Answer: Recipe = business process
manage from afar
guiding someone to success
●● Process Maps (Flowcharts)
Answer: A diagram made up of a series of symbols that maps a process.
Each symbol represents a different step or activity in the process. The
chart aids in building a quality process and identifying points of concern
in terms of managing and delivering quality.
●● Critical Paths
Answer: longest path out of all options
●● Crashing
Answer: when you lower the length of your critical path
●● Process Maps symbols
,Answer: Rectangle: task or operation (what size pizza)
Diamond: decision point (pickup or delivery) answer takes us in one
direction or the other
skinny Arrow: which direction things go
Oval: Terminator, entry or exit point
Rectangle within rectangle: process within it's own (hand order to people
making pizza, and then have to wait until its done to be boxed up.)
Box Arrow: transportation
Circle: inspection
Box D: delay
Connector: move parts to different pages.
●● Series vs. Parallel
Answer: Use Series for pizza example, there's only one way to go.
Parallel there's lots of ways to go
●● Why do we measure?
Answer: can motivate good behavior
help us manage from afar
help us manage large numbers of resources, outcomes
makes decisions
help identify/establish standards - design and performance
,●● Whats a good metric?
Answer: metrics that motivate companies to work toward outcomes that
favor both sides of a supply chain relationship is vital.
measurable
easily understood
attainable
●● types of metrics
Answer: descriptive - what happened?
predictive - what could happen?
prescriptive - what should we do?
discovery - things we don't know, weren't looking for. questions and
answers we didn't know existed.
●● bad metric
Answer: GPA - plague on education
can cause poor outcomes
lower morale
processes not being manageable
high costs and low efficiency when employees push for perfection
●● Process Velocity
, Answer: A measure of how long a unit sits in a process versus the
amount of work time that is expended on the unit. optimal time is when
it doesn't sit in inventory. 1.0 process velocity
●● Capacity Utilization
Answer: A ratio of the amount of product produced by a manufacturing
process versus the maximum capacity of that facility.
what they're producing/what they can produce
●● Cash to Cash Cycle
Answer: A measure of the number days between the time a company
pays their supplier for inventory and the time that same company is paid
for the same inventory by their customer.
●● Quality
Answer: The ability of a product or service to meet a consumer's
expectations.
products vs services
●● Dimensions of Quality (cars, phones, clothing, tv)
Answer: performance
reliability
durability
features
