HFT 2254 || Guaranteed Pass.
Which group creates and markets professional development and training programs for the hotel
industry? correct answers The Educational Institute
Which method would be least effective for determining guests' needs and wants? correct answers
Waiting for guests to approach staff with specific problems
How can guest service best be integrated with employee reward systems? correct answers By
associating performance in providing guest service with employee compensation
What are two characteristics of a product commodity? correct answers It is commonly available
and most often is unspecialized.
What is a REIT? correct answers A stock-issuing company that can own and operate its own
hotels
What is the term used to identify those who purchase the rights to use a hotel's brand name?
correct answers Franchisee
What is one reason that a hotel owner might consider hiring a hotel management company?
correct answers Improved overall management of the hotel
What is the lodging industry term for the formal operating agreement between a hotel's owners
and a hotel management company? correct answers Management Contract
What is the term used to identify those who sell the rights to use a hotel's brand name? correct
answers Franchisor
,What should happen to service procedures after they have been implemented in a hotel? correct
answers They should be updated as guest preferences change over time.
What is another lodging industry term for a specific hotel brand name? correct answers Flag
Which of the following is essential if employees are to effectively resolve guest problems as they
occur? correct answers The authority to make key decisions
What would be the occupancy rate for a hotel that has 200 rooms on a day in January in which it
sold 100 rooms and received total rooms revenue of $17,000? correct answers 50%
In which type of booking model are room rates readily viewed on-line by potential guests?
correct answers Merchant Model
Which professional recognition is typically granted by a governmental agency? correct answers
Licensing
Who will most often have the greatest detailed knowledge of guest likes and dislikes? correct
answers Line-level Employees
When can a cross-functional team be an effective operational tool in a hotel? correct answers
When resolving hotel operating problems
Who has the greatest influence on the overall quality of service provided within a hotel? correct
answers The Hotel's General Manager
Which is an example of a consumer-generated content Web site? correct answers
www.TripAdvisor.com
, What is the greatest difference between full-service hotels and limited-service hotels? correct
answers The food and beverage services offered by the hotels
Which of the following is the formula hoteliers use to calculate occupancy rate? correct answers
The First ? Box
When the entire staff of a hotel consistently fail to deliver quality service to guests, the problem
is most likely that: correct answers They are not being supervised with a service emphasis.
n the small town of Someko, Michigan there are 5 hotels with a combined total of 650 sleeping
rooms. During the month of June an average of 400 of those 650 rooms were sold each day,
generating $29,200 in room sales. What was the Average Daily Rate (ADR) of the town of
Someko for the month of June? correct answers $73.00
What is most likely to happen when many travelers want to visit and stay in an area? correct
answers Room rates and the number of operating hotel properties will increase.
What is true about second-tier management companies? correct answers They operate hotels for
owners but do not use the management company's name as part of the hotel's name.
What is a lodging industry term for hotels operating under the same brand name? correct answers
Chain
Approximately how many hotels are in operation in the United States? correct answers 50,000
What is the travel industry term used to describe a group of travel services, such as hotel rooms,
meals, and airfare, sold for one price? correct answers Package
Which of the following best describes a "moment of truth"? correct answers It influences a
guest's total perception of a hotel visit.
Which group creates and markets professional development and training programs for the hotel
industry? correct answers The Educational Institute
Which method would be least effective for determining guests' needs and wants? correct answers
Waiting for guests to approach staff with specific problems
How can guest service best be integrated with employee reward systems? correct answers By
associating performance in providing guest service with employee compensation
What are two characteristics of a product commodity? correct answers It is commonly available
and most often is unspecialized.
What is a REIT? correct answers A stock-issuing company that can own and operate its own
hotels
What is the term used to identify those who purchase the rights to use a hotel's brand name?
correct answers Franchisee
What is one reason that a hotel owner might consider hiring a hotel management company?
correct answers Improved overall management of the hotel
What is the lodging industry term for the formal operating agreement between a hotel's owners
and a hotel management company? correct answers Management Contract
What is the term used to identify those who sell the rights to use a hotel's brand name? correct
answers Franchisor
,What should happen to service procedures after they have been implemented in a hotel? correct
answers They should be updated as guest preferences change over time.
What is another lodging industry term for a specific hotel brand name? correct answers Flag
Which of the following is essential if employees are to effectively resolve guest problems as they
occur? correct answers The authority to make key decisions
What would be the occupancy rate for a hotel that has 200 rooms on a day in January in which it
sold 100 rooms and received total rooms revenue of $17,000? correct answers 50%
In which type of booking model are room rates readily viewed on-line by potential guests?
correct answers Merchant Model
Which professional recognition is typically granted by a governmental agency? correct answers
Licensing
Who will most often have the greatest detailed knowledge of guest likes and dislikes? correct
answers Line-level Employees
When can a cross-functional team be an effective operational tool in a hotel? correct answers
When resolving hotel operating problems
Who has the greatest influence on the overall quality of service provided within a hotel? correct
answers The Hotel's General Manager
Which is an example of a consumer-generated content Web site? correct answers
www.TripAdvisor.com
, What is the greatest difference between full-service hotels and limited-service hotels? correct
answers The food and beverage services offered by the hotels
Which of the following is the formula hoteliers use to calculate occupancy rate? correct answers
The First ? Box
When the entire staff of a hotel consistently fail to deliver quality service to guests, the problem
is most likely that: correct answers They are not being supervised with a service emphasis.
n the small town of Someko, Michigan there are 5 hotels with a combined total of 650 sleeping
rooms. During the month of June an average of 400 of those 650 rooms were sold each day,
generating $29,200 in room sales. What was the Average Daily Rate (ADR) of the town of
Someko for the month of June? correct answers $73.00
What is most likely to happen when many travelers want to visit and stay in an area? correct
answers Room rates and the number of operating hotel properties will increase.
What is true about second-tier management companies? correct answers They operate hotels for
owners but do not use the management company's name as part of the hotel's name.
What is a lodging industry term for hotels operating under the same brand name? correct answers
Chain
Approximately how many hotels are in operation in the United States? correct answers 50,000
What is the travel industry term used to describe a group of travel services, such as hotel rooms,
meals, and airfare, sold for one price? correct answers Package
Which of the following best describes a "moment of truth"? correct answers It influences a
guest's total perception of a hotel visit.
