WGU C846 Business Of IT – Applications
Questions And Answers 2026
Recall Definitions (Two questions on Exam) - Correct Answer---
Service - Correct Answer-A means of enabling value co-creation by facilitating
outcomes desirable to customers—without their having to manage cost and risk.
Utility - Correct Answer-A functionality offered by a product or service to meet a
particular need.
Warranty - Correct Answer-An assurance that a product or service meets agreed-upon
requirements.
Customer - Correct Answer-The person who defines service requirements and takes
responsibility for the outcome of service consumption.
User - Correct Answer-Someone who uses the provided services.
Service Management - Correct Answer-A set of specialized organizational capabilities
for enabling value for customers in the form of services.
Sponsor - Correct Answer-The person authorizing the budget for the consumed service.
Describe Key Concepts (Two questions on Exam) - Correct Answer---
Cost - Correct Answer-The amount of money spent on a specific activity or resource.
Value - Correct Answer-The perceived benefits, usefulness, and importance of
something. Usually measured by how much the customer is willing to pay for the
service.
Organization - Correct Answer-A person or group with its internal functions, and with its
own set of responsibilities, authorities, and relationships necessary to achieve its
objectives.
Outcome - Correct Answer-A result as perceived by a stakeholder—that is enabled by
one or more outputs.
Output - Correct Answer-A tangible or intangible deliverable of an activity.
Risk - Correct Answer-A possible event that could cause harm or loss, or make the
achievement of objectives more difficult.
, Describe Concepts of Services (One question on Exam) - Correct Answer-
Service Offering - Correct Answer-A formal description of one or more services
designed to address the needs of its target consumer, and include goods, access to
resources, and service actions.
Service Relationship Management - Correct Answer-Joint activities that the service
provider and service consumer both engage in to ensure continued value co-creation,
according to agreed-upon and available service offerings.
Service Provision - Correct Answer-Activites an organization engages in to provide
services, such as possibly supplying goods, fulfillment of agreed-upon service actions,
and ensuring user access to these resources.
Service Consumption - Correct Answer-Management of consumer resources necessary
to use the service
Describe the Nature, use and interaction of the Guiding Principles (One question on
Exam) - Correct Answer---
ITIL Guiding Principles' Key Message - Correct Answer-A guiding principle is a
recommendation that guides an organization in all circumstances, regardless of
changes in its goals strategies type of work or management structure. A guiding
principle is universal and enduring.
Explain Use of Guiding Principles (Five questions on Exam) - Correct Answer---
Focus on Value (Guiding Principle #1) - Correct Answer--Understand their expected
outcomes, how each service contributes to them, and how the service consumers
perceive the service provider. Continually collect feedback regarding value—not merely
at the start of the service relationship.
-Everything the organization does must map, directly or indirectly, to stakeholder value.
Start Where You Are (Guiding Principle #2) - Correct Answer--The current state should
be investigated and observed directly to make sure its fully understood
-Don't start from scratch, use available services and processes.
Progress Iteratively with Feedback (Guiding Principle #3) - Correct Answer--
Comprehend the whole, but do something. Often, the greatest enemy of this is the
desire to understand and account for everything. This can lead to what's known as
"analysis paralysis," whereby so much time is spent analyzing the situation that nothing
is done about it. Understanding the big picture is no doubt important, but so is making
progress!
-Don't attempt everything at once! Even huge initiatives can and should be
accomplished iteratively.
Questions And Answers 2026
Recall Definitions (Two questions on Exam) - Correct Answer---
Service - Correct Answer-A means of enabling value co-creation by facilitating
outcomes desirable to customers—without their having to manage cost and risk.
Utility - Correct Answer-A functionality offered by a product or service to meet a
particular need.
Warranty - Correct Answer-An assurance that a product or service meets agreed-upon
requirements.
Customer - Correct Answer-The person who defines service requirements and takes
responsibility for the outcome of service consumption.
User - Correct Answer-Someone who uses the provided services.
Service Management - Correct Answer-A set of specialized organizational capabilities
for enabling value for customers in the form of services.
Sponsor - Correct Answer-The person authorizing the budget for the consumed service.
Describe Key Concepts (Two questions on Exam) - Correct Answer---
Cost - Correct Answer-The amount of money spent on a specific activity or resource.
Value - Correct Answer-The perceived benefits, usefulness, and importance of
something. Usually measured by how much the customer is willing to pay for the
service.
Organization - Correct Answer-A person or group with its internal functions, and with its
own set of responsibilities, authorities, and relationships necessary to achieve its
objectives.
Outcome - Correct Answer-A result as perceived by a stakeholder—that is enabled by
one or more outputs.
Output - Correct Answer-A tangible or intangible deliverable of an activity.
Risk - Correct Answer-A possible event that could cause harm or loss, or make the
achievement of objectives more difficult.
, Describe Concepts of Services (One question on Exam) - Correct Answer-
Service Offering - Correct Answer-A formal description of one or more services
designed to address the needs of its target consumer, and include goods, access to
resources, and service actions.
Service Relationship Management - Correct Answer-Joint activities that the service
provider and service consumer both engage in to ensure continued value co-creation,
according to agreed-upon and available service offerings.
Service Provision - Correct Answer-Activites an organization engages in to provide
services, such as possibly supplying goods, fulfillment of agreed-upon service actions,
and ensuring user access to these resources.
Service Consumption - Correct Answer-Management of consumer resources necessary
to use the service
Describe the Nature, use and interaction of the Guiding Principles (One question on
Exam) - Correct Answer---
ITIL Guiding Principles' Key Message - Correct Answer-A guiding principle is a
recommendation that guides an organization in all circumstances, regardless of
changes in its goals strategies type of work or management structure. A guiding
principle is universal and enduring.
Explain Use of Guiding Principles (Five questions on Exam) - Correct Answer---
Focus on Value (Guiding Principle #1) - Correct Answer--Understand their expected
outcomes, how each service contributes to them, and how the service consumers
perceive the service provider. Continually collect feedback regarding value—not merely
at the start of the service relationship.
-Everything the organization does must map, directly or indirectly, to stakeholder value.
Start Where You Are (Guiding Principle #2) - Correct Answer--The current state should
be investigated and observed directly to make sure its fully understood
-Don't start from scratch, use available services and processes.
Progress Iteratively with Feedback (Guiding Principle #3) - Correct Answer--
Comprehend the whole, but do something. Often, the greatest enemy of this is the
desire to understand and account for everything. This can lead to what's known as
"analysis paralysis," whereby so much time is spent analyzing the situation that nothing
is done about it. Understanding the big picture is no doubt important, but so is making
progress!
-Don't attempt everything at once! Even huge initiatives can and should be
accomplished iteratively.
