1|Page
WGU C720 OBJECTIVE ASSESSMENT NEWEST 2026 TEST BANK | C720
OPERATIONS AND SUPPLY CHAIN MANAGEMENT OA EXAM WITH
COMPLETE QUESTIONS AND CORRECT VERIFIED ANSWERS / ALREADY
GRADED A+ (MOST RECENT!!)
A quality improvement team is trying to illustrate to upper
management how a process is varying over time as measurements are
collected. Which two statistical process control (SPC) tools should the
team use?Cause-and-effect diagrams
Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Control charts
Answer:
Run charts
Control charts
Which aspect of quality is demonstrated by a vehicle that has a useful
life of 165,000 miles?Performance
Reliability
Features
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Serviceability
Answer:
Reliability
A company makes rulers that are designed to be 20 cm in length with
allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company
use to judge the quality of the length of the rulers?Performance
Features
Conformance
Serviceability
Aesthetics
Answer:
Conformance
Which quality management philosophy assigns cost to quality, defines
quality by how well a product can be used for its intended purpose, and
uses Pareto charts?Deming's 14 points for management
Juran Institute's management theory
Taguchi methods
Shewhart cycle
WGU C720 OBJECTIVE ASSESSMENT NEWEST 2026 TEST BANK | C720
OPERATIONS AND SUPPLY CHAIN MANAGEMENT OA EXAM WITH
COMPLETE QUESTIONS AND CORRECT VERIFIED ANSWERS / ALREADY
GRADED A+ (MOST RECENT!!)
A quality improvement team is trying to illustrate to upper
management how a process is varying over time as measurements are
collected. Which two statistical process control (SPC) tools should the
team use?Cause-and-effect diagrams
Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Control charts
Answer:
Run charts
Control charts
Which aspect of quality is demonstrated by a vehicle that has a useful
life of 165,000 miles?Performance
Reliability
Features
, 2|Page
Serviceability
Answer:
Reliability
A company makes rulers that are designed to be 20 cm in length with
allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm, which factor will the company
use to judge the quality of the length of the rulers?Performance
Features
Conformance
Serviceability
Aesthetics
Answer:
Conformance
Which quality management philosophy assigns cost to quality, defines
quality by how well a product can be used for its intended purpose, and
uses Pareto charts?Deming's 14 points for management
Juran Institute's management theory
Taguchi methods
Shewhart cycle
