Leadership and Management - Exam 1
Leadership and Management - Exam 1
Study online at https://quizlet.com/_9h91vo
1. What is the difference between leaders Leaders = anyone can be a leader
and managers? - Empower others; maximize workforce effec-
tiveness - Needed to implement the planned
change that is part of system improvement
Managers = a job title
- Guide, direct, and motivate others
- Intervene when goals are threatened
- Emphasize control
- Requires determining routines and practices
that offer structure and stability to others.
2. T/F: Leaders attempt to influence the be- TRUE
liefs, opinions, or behaviors of a person o Combination of intrinsic & extrinsic factors
or group o Personality traits, skills, expertise
o Characteristics of situation
3. T/F: The goal of management is to co- TURE
ordinate people, time, and supplies in
order to achieve a desired outcome
4. What is the difference between authori- authoritarian = "my way or the highway"
tarian, democratic and laissez-faire lead- democratic = takes input into consideration and
ers? uses discussion to come to decisions
laissez-faire = free for all, individuals govern self
5. What is the difference between transac- transactional = using incentives (positive rein-
tional and transformational leadership? forcement)
ex: get a bonus for some task
transformational = empowering individuals, not
focussed on rewards
Page 1
, Leadership and Management - Exam 1
Leadership and Management - Exam 1
Study online at https://quizlet.com/_9h91vo
6. What is the difference between contin- contingency = work on group, individual, or task
gency and situational leadership theory? needs
situational= treat individuals differently based
on character traits or experiences
7. What is emotional intelligence? the ability to perceive, understand, manage,
and use emotions in order to enhance success
o Self-awareness o Self-regulation o Motivation
o Empathy o Social skills
8. What is the difference between the tra- TRADITIONAL PROBLEM-SOLVING = problem
ditional problem-solving process vs. the focused, identify problems and solve it
managerial decision-making model? • Gather data to identify the causes and conse-
quences of the problem
• Explore alternative solutions
• Evaluate each alternative
• Select appropriate solution
• Implement solution
• Evaluate results.
MANAGERIAL MDOEL = goal oriented, identify
outcome and make it happen
• Research and identify options
• Compare and contrast these options and their
consequences.
• Make a decision
Page 2
, Leadership and Management - Exam 1
Leadership and Management - Exam 1
Study online at https://quizlet.com/_9h91vo
• Implement an action plan
• Evaluate results.
9. How does diversity in health care relate Need diverse staff and leadership, an envi-
to ANA Code of Ethics, provision 8 that ronment that promotes diversity, and culturally
states, "The nurse collaborates with oth- competent nurses to promote health and mul-
er health ticultural needs of ALL patient
professionals and the public in promot-
ing community, national, and
international efforts to meet health
needs."
10. What is the "nature of change" in lead- = the contrast and natural process of altering
ership? Differentiate between first-order things which involves individuals, groups, orga-
change and second-order change. nization, and society
First-order change = planned change
Second-order change = unplanned change
11. What is force field analysis? the process of determining which forces drive
and which resist a proposed change
forces that favor change = facilitators
forces against change = barriers
12. What are characteristics of change • Drive and enthusiasm
champions (those who help the change • Lifelong learners
happen)? • Good communicators
• Referent power
• Committed to the best way of doing things
• Courageous
• Take initiative and think outside the box
• Motivated
Page 3
Leadership and Management - Exam 1
Study online at https://quizlet.com/_9h91vo
1. What is the difference between leaders Leaders = anyone can be a leader
and managers? - Empower others; maximize workforce effec-
tiveness - Needed to implement the planned
change that is part of system improvement
Managers = a job title
- Guide, direct, and motivate others
- Intervene when goals are threatened
- Emphasize control
- Requires determining routines and practices
that offer structure and stability to others.
2. T/F: Leaders attempt to influence the be- TRUE
liefs, opinions, or behaviors of a person o Combination of intrinsic & extrinsic factors
or group o Personality traits, skills, expertise
o Characteristics of situation
3. T/F: The goal of management is to co- TURE
ordinate people, time, and supplies in
order to achieve a desired outcome
4. What is the difference between authori- authoritarian = "my way or the highway"
tarian, democratic and laissez-faire lead- democratic = takes input into consideration and
ers? uses discussion to come to decisions
laissez-faire = free for all, individuals govern self
5. What is the difference between transac- transactional = using incentives (positive rein-
tional and transformational leadership? forcement)
ex: get a bonus for some task
transformational = empowering individuals, not
focussed on rewards
Page 1
, Leadership and Management - Exam 1
Leadership and Management - Exam 1
Study online at https://quizlet.com/_9h91vo
6. What is the difference between contin- contingency = work on group, individual, or task
gency and situational leadership theory? needs
situational= treat individuals differently based
on character traits or experiences
7. What is emotional intelligence? the ability to perceive, understand, manage,
and use emotions in order to enhance success
o Self-awareness o Self-regulation o Motivation
o Empathy o Social skills
8. What is the difference between the tra- TRADITIONAL PROBLEM-SOLVING = problem
ditional problem-solving process vs. the focused, identify problems and solve it
managerial decision-making model? • Gather data to identify the causes and conse-
quences of the problem
• Explore alternative solutions
• Evaluate each alternative
• Select appropriate solution
• Implement solution
• Evaluate results.
MANAGERIAL MDOEL = goal oriented, identify
outcome and make it happen
• Research and identify options
• Compare and contrast these options and their
consequences.
• Make a decision
Page 2
, Leadership and Management - Exam 1
Leadership and Management - Exam 1
Study online at https://quizlet.com/_9h91vo
• Implement an action plan
• Evaluate results.
9. How does diversity in health care relate Need diverse staff and leadership, an envi-
to ANA Code of Ethics, provision 8 that ronment that promotes diversity, and culturally
states, "The nurse collaborates with oth- competent nurses to promote health and mul-
er health ticultural needs of ALL patient
professionals and the public in promot-
ing community, national, and
international efforts to meet health
needs."
10. What is the "nature of change" in lead- = the contrast and natural process of altering
ership? Differentiate between first-order things which involves individuals, groups, orga-
change and second-order change. nization, and society
First-order change = planned change
Second-order change = unplanned change
11. What is force field analysis? the process of determining which forces drive
and which resist a proposed change
forces that favor change = facilitators
forces against change = barriers
12. What are characteristics of change • Drive and enthusiasm
champions (those who help the change • Lifelong learners
happen)? • Good communicators
• Referent power
• Committed to the best way of doing things
• Courageous
• Take initiative and think outside the box
• Motivated
Page 3
