IDIS 240 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● MRO
Answer: Maintenance Repair Operation - people who fix something with
a problem
●● Contractor
Answer: Person who provides supplies or service under contract
●● Breaking bulk
Answer: Shipping something in individual components
●● 3PL
Answer: 3rd Party Logistics Provider - specializes in warehousing and
transportation services that customize to customers based on market
conditions
●● RFID
Answer: Radio Frequency Identification Tags
,●● What is supply chain management?
Answer: A management system that coordinates and integrates all the
activities performed by supply chain members into a seamless process,
from the source to the point of consumption, resulting in enhanced
customer and economic value.
●● Why is a supply chain needed?
Answer: -inadequate finances for certain functions
-product assortment
-"contact efficiency"
●● What are the 5 specific service outputs
Answer: -selling the product
-inventory on hand
-credit extending for customers
-transportation to customer's location
-servicing such as assembling product
●● Why do distributors have channel power? (3)
Answer: -they can economically provide the services needed to get the
product to the consumer
-they can anticipate future trends and future changes
-servicing and providing aftermarket support
, ●● What are the trends benefitting distributors? (4)
Answer: -information of trends is becoming more valuable
-JIT inventory always needs to be ready
-mass customization of products
-reduction of vendors
●● What are the types of distribution? (3)
Answer: -Exclusive - one Maserati dealer
-Selective - few Rolex dealers
-Intensive - many Coca-Cola dealers
●● Define "product-based" and "customer-based" purchasing.
Answer: -Product-based - buy off what will make a profit; old-fashioned
-Customer-based - buy based off what the customer needs
●● Define receiving.
Answer: Must avoid error and be done in a timely manner
●● Define "counter-sales", "inside sales", and "outside sales."
Answer: -Counter-sales - interaction with a counter and display
-Inside-sales - no face to face interaction; difficult to sell
AND CORRECT ANSWERS
COMPREHENSIVE STUDY GUIDE
●● MRO
Answer: Maintenance Repair Operation - people who fix something with
a problem
●● Contractor
Answer: Person who provides supplies or service under contract
●● Breaking bulk
Answer: Shipping something in individual components
●● 3PL
Answer: 3rd Party Logistics Provider - specializes in warehousing and
transportation services that customize to customers based on market
conditions
●● RFID
Answer: Radio Frequency Identification Tags
,●● What is supply chain management?
Answer: A management system that coordinates and integrates all the
activities performed by supply chain members into a seamless process,
from the source to the point of consumption, resulting in enhanced
customer and economic value.
●● Why is a supply chain needed?
Answer: -inadequate finances for certain functions
-product assortment
-"contact efficiency"
●● What are the 5 specific service outputs
Answer: -selling the product
-inventory on hand
-credit extending for customers
-transportation to customer's location
-servicing such as assembling product
●● Why do distributors have channel power? (3)
Answer: -they can economically provide the services needed to get the
product to the consumer
-they can anticipate future trends and future changes
-servicing and providing aftermarket support
, ●● What are the trends benefitting distributors? (4)
Answer: -information of trends is becoming more valuable
-JIT inventory always needs to be ready
-mass customization of products
-reduction of vendors
●● What are the types of distribution? (3)
Answer: -Exclusive - one Maserati dealer
-Selective - few Rolex dealers
-Intensive - many Coca-Cola dealers
●● Define "product-based" and "customer-based" purchasing.
Answer: -Product-based - buy off what will make a profit; old-fashioned
-Customer-based - buy based off what the customer needs
●● Define receiving.
Answer: Must avoid error and be done in a timely manner
●● Define "counter-sales", "inside sales", and "outside sales."
Answer: -Counter-sales - interaction with a counter and display
-Inside-sales - no face to face interaction; difficult to sell
