IAHSS SUPERVISOR PRACTICE SOLUTION
STUDY SHEET QUESTIONS AND DETAILED
ANSWERS
●● The Demands of the Security Supervisor Position
Answer: Supervisors serve as the link between the higher levels of
administration and the employees at the base of an administrative
pyramid.
Physicians do not typically fall into the pyramid, a common
complicating factor.
The supervisor is responsible to employees, his/her supervisor, to act as
a connecting link between leadership and employees, and maintain good
relationships with leaders and supervisors from other departments.
A customer focus and good technical and professional skills are
necessary.
●● Basic Elements of Supervision
Answer: Necessary skills:
Above-average leadership skills
Team-building skills
Good communications skills
Excellent follow-through on projects and special assignments
Regularly demonstrated interpersonal skills
,The performance of the security officers you supervise shows your
leadership ability.
The most important factor in being a healthcare security supervisor is
honesty and integrity.
●● Suggestions for the Effective Supervisor
Answer: Be flexible - adjust and overcome when things do not go as
planned.
Have a positive attitude about your department, your organization, and
your profession.
Be technically proficient.
Find time for professional development.
Stay abreast of changes in your local environment and the industry.
"Your ability to create constructive change can be the greatest single
indicator of your supervisory performance."
●● Chapter 2
Supervisor Responsibilities
Answer:
●● Organizational Structure
Answer: The size of an organization often determines the security
department's structure. The larger the organization, the more likely
security will have multiple levels of supervision.
,Having a champion for the security cause as close as possible to the top
executive of the organization may very well determine the success of the
department and, quite importantly, its funding.
●● Success in Supervising
Answer: Your success as a supervisor depends on your ability to:
Make sound, value-based judgments
Be honest, fair, and ethical
Listen with genuine interest
Be accountable—especially when you make a mistake
Make tough decisions
Make timely decisions
Display personal and professional confidence
You must be balanced in the way you interact with staff, subordinates,
superiors, and the organization.
Employees are security's most valuable asset:
Security officers make most of the critical (in-the-moment) security
decisions in the organization.
Labor and labor-related costs amount to more than 93% of all security
operating budgets.
●● Success in Supervising
Answer: Trust has the most impact on one's ability to successfully
supervise.
, Advocate for your employees and do your best to put employees in
situations where they are most likely to be successful.
As much as you are an advocate for the employee, you are equally, if not
more, an advocate for the organization.
Most supervisory work falls into the categories of personnel and tasks.
●● Key Personnel Responsibilities
Answer: Hiring the right people, training, and retraining
Giving recognition
Coaching and mentoring
Evaluating performance as an ongoing process
Taking disciplinary action and terminating employees
Dealing flexibly with employees' personal issues
Effective listening is key
●● Key Supervisory Tasks
Answer: Documentation
Often, ability to communicate in writing determines an individual's
success as a supervisor.
Scheduling
The schedule must, first, work for your organization and, second, be fair
and equitable for your staff.
Budgets
STUDY SHEET QUESTIONS AND DETAILED
ANSWERS
●● The Demands of the Security Supervisor Position
Answer: Supervisors serve as the link between the higher levels of
administration and the employees at the base of an administrative
pyramid.
Physicians do not typically fall into the pyramid, a common
complicating factor.
The supervisor is responsible to employees, his/her supervisor, to act as
a connecting link between leadership and employees, and maintain good
relationships with leaders and supervisors from other departments.
A customer focus and good technical and professional skills are
necessary.
●● Basic Elements of Supervision
Answer: Necessary skills:
Above-average leadership skills
Team-building skills
Good communications skills
Excellent follow-through on projects and special assignments
Regularly demonstrated interpersonal skills
,The performance of the security officers you supervise shows your
leadership ability.
The most important factor in being a healthcare security supervisor is
honesty and integrity.
●● Suggestions for the Effective Supervisor
Answer: Be flexible - adjust and overcome when things do not go as
planned.
Have a positive attitude about your department, your organization, and
your profession.
Be technically proficient.
Find time for professional development.
Stay abreast of changes in your local environment and the industry.
"Your ability to create constructive change can be the greatest single
indicator of your supervisory performance."
●● Chapter 2
Supervisor Responsibilities
Answer:
●● Organizational Structure
Answer: The size of an organization often determines the security
department's structure. The larger the organization, the more likely
security will have multiple levels of supervision.
,Having a champion for the security cause as close as possible to the top
executive of the organization may very well determine the success of the
department and, quite importantly, its funding.
●● Success in Supervising
Answer: Your success as a supervisor depends on your ability to:
Make sound, value-based judgments
Be honest, fair, and ethical
Listen with genuine interest
Be accountable—especially when you make a mistake
Make tough decisions
Make timely decisions
Display personal and professional confidence
You must be balanced in the way you interact with staff, subordinates,
superiors, and the organization.
Employees are security's most valuable asset:
Security officers make most of the critical (in-the-moment) security
decisions in the organization.
Labor and labor-related costs amount to more than 93% of all security
operating budgets.
●● Success in Supervising
Answer: Trust has the most impact on one's ability to successfully
supervise.
, Advocate for your employees and do your best to put employees in
situations where they are most likely to be successful.
As much as you are an advocate for the employee, you are equally, if not
more, an advocate for the organization.
Most supervisory work falls into the categories of personnel and tasks.
●● Key Personnel Responsibilities
Answer: Hiring the right people, training, and retraining
Giving recognition
Coaching and mentoring
Evaluating performance as an ongoing process
Taking disciplinary action and terminating employees
Dealing flexibly with employees' personal issues
Effective listening is key
●● Key Supervisory Tasks
Answer: Documentation
Often, ability to communicate in writing determines an individual's
success as a supervisor.
Scheduling
The schedule must, first, work for your organization and, second, be fair
and equitable for your staff.
Budgets
