WGU D464 Competency 1: Operations
Management
A gracious welcome by using an employee at the lodge test-in counter is an instance of:
Moment of Truth
A _____ is a series of activities that is intended to create a sure end result, inclusive of a
bodily desirable, a carrier, or statistics.
Method
In the context of customer gain applications, _____ services are those that aren't essential to
the primary carrier, but enhance it.
Peripheral
Which of the subsequent statements is genuine of goods-generating approaches?
They are mechanistic and controllable because of the lack of customer participation.
Building a excessive-acting business enterprise with a succesful management and staff is an
instance of _____ sustainability.
Financial
Which of the following statements is real of service employees?
They require appropriate human interplay competencies and strong move-promoting skills.
Identify a difference among items and services.
Goods can be saved as bodily inventory, whereas offerings cannot be saved as bodily stock.
A _____ properly is one that doesn't speedy wear out and normally lasts as a minimum 3
years
long lasting
_____ refers to raw materials, paintings-in-system, or completed items which might be
maintained to guide production or fulfill client demand.
Inventory
, _____ is an example of a nondurable proper.
Software program
____ sustainability is an enterprise's commitment to hold wholesome groups and improve
the quality of existence.
Social
A _____ precise is one that is now not beneficial as soon as it's used, or lasts for less than
three years.
Nondurable
Which of the following statements is actual of products?
Goods-producing industries rely on machines and hard era to carry out work.
Ensuring patron safety in using items and services is an instance of _____ sustainabilit
Social
_____ is a key hobby performed by means of operations managers that involves determining
the nice way to assign people to paintings obligations and obligations.
Job layout
Which of the subsequent statements is authentic of carrier facilities?
They need to be in near proximity to clients.
Purchasing is a key interest performed via operations managers that involves:
coordinating the purchase of materials, components, and services.
Which of the subsequent statements is true of a cost chain?
The pre- and submit provider framework of a price chain emphasizes that carrier is a crucial
component of traditional manufacturing techniques.
Service stumble upon design is a key pastime completed with the aid of operations
managers that entails:
determining how to recover from service upsets.
A _____ is a community of centers and tactics that describes the waft of materials,
completed goods, services, statistics, and economic transactions from suppliers, via the
Management
A gracious welcome by using an employee at the lodge test-in counter is an instance of:
Moment of Truth
A _____ is a series of activities that is intended to create a sure end result, inclusive of a
bodily desirable, a carrier, or statistics.
Method
In the context of customer gain applications, _____ services are those that aren't essential to
the primary carrier, but enhance it.
Peripheral
Which of the subsequent statements is genuine of goods-generating approaches?
They are mechanistic and controllable because of the lack of customer participation.
Building a excessive-acting business enterprise with a succesful management and staff is an
instance of _____ sustainability.
Financial
Which of the following statements is real of service employees?
They require appropriate human interplay competencies and strong move-promoting skills.
Identify a difference among items and services.
Goods can be saved as bodily inventory, whereas offerings cannot be saved as bodily stock.
A _____ properly is one that doesn't speedy wear out and normally lasts as a minimum 3
years
long lasting
_____ refers to raw materials, paintings-in-system, or completed items which might be
maintained to guide production or fulfill client demand.
Inventory
, _____ is an example of a nondurable proper.
Software program
____ sustainability is an enterprise's commitment to hold wholesome groups and improve
the quality of existence.
Social
A _____ precise is one that is now not beneficial as soon as it's used, or lasts for less than
three years.
Nondurable
Which of the following statements is actual of products?
Goods-producing industries rely on machines and hard era to carry out work.
Ensuring patron safety in using items and services is an instance of _____ sustainabilit
Social
_____ is a key hobby performed by means of operations managers that involves determining
the nice way to assign people to paintings obligations and obligations.
Job layout
Which of the subsequent statements is authentic of carrier facilities?
They need to be in near proximity to clients.
Purchasing is a key interest performed via operations managers that involves:
coordinating the purchase of materials, components, and services.
Which of the subsequent statements is true of a cost chain?
The pre- and submit provider framework of a price chain emphasizes that carrier is a crucial
component of traditional manufacturing techniques.
Service stumble upon design is a key pastime completed with the aid of operations
managers that entails:
determining how to recover from service upsets.
A _____ is a community of centers and tactics that describes the waft of materials,
completed goods, services, statistics, and economic transactions from suppliers, via the
