HUMAN RESOURCE MANAGEMENT DSST
SOLVED QUESTIONS COMPLETE REVIEW
GUIDE WITH ACCURATE ANSWERS
●● informal factors
Answer: Includes the social environment of the workplace and informal
work groups.
●● job description
Answer: A written description of the basic tasks, duties, minimum
required experience, and responsibilities required of an employee
holding a particular job.
●● selection
Answer: The process of screening, interviewing, and hiring individuals.
●● cash compensation
Answer: Includes hourly wages, salaries, and bonuses.
●● non-cash compensation
Answer: Includes other employee benefits, such as health insurance,
pension contributions, tuition reimbursement, and legal assistance
programs.
,●● separations
Answer: The different conditions upon which someone leaves a
company; may be voluntary or involuntary.
●● hygiene factors
Answer: The working conditions, pay, company policies, and
interpersonal relationships; they help eliminate job satisfaction, but do
not motivate the employee according to the two-factor theory.
●● motivators
Answer: The need for achievement, recognition, responsibility, and
growth; they both eliminate job dissatisfaction and stimulate motivation.
●● positive reinforcement
Answer: Reward given for desired behavior.
●● negative reinforcement
Answer: Removal of something unpleasant for desire behavior.
●● punishment
Answer: Giving something unpleasant for an undesired behavior.
,●● extinction
Answer: Withdrawal of a reward.
●● continuous reinforcement
Answer: When every desired behavior is reinforced; effective when the
behavior is new.
●● partial reinforcement
Answer: When some of the desired behavior is reinforced. Can be
classified into four groups: fixed-interval, fixed-ratio, variable-interval,
and variable-ratio.
●● fixed-interval reinforcement
Answer: Rewards according to a specific time interval. Results in
average and irregular performance.
●● fixed-ratio reinforcement
Answer: Rewards after a specific number of desired behaviors. Results
in high or stable performance.
●● variable-interval reinforcement
Answer: Rewards according to random times. Results in moderately
high and stable performance.
, ●● variable-ratio reinforcement
Answer: Rewards according to a random number of behaviors. Results
in very high performance.
●● leadership
Answer: The ability to influence people to achieve goals for the
organization.
●● legitimate leadership
Answer: Leadership dependent upon one's position within the company.
●● reward leadership
Answer: Leadership based on the control that management has over
rewarding subordinates.
●● coercive leadership
Answer: Leadership based on the control that management has over
punishing subordinates.
●● expert power
Answer: Power based on individual expertise.
●● referent power
SOLVED QUESTIONS COMPLETE REVIEW
GUIDE WITH ACCURATE ANSWERS
●● informal factors
Answer: Includes the social environment of the workplace and informal
work groups.
●● job description
Answer: A written description of the basic tasks, duties, minimum
required experience, and responsibilities required of an employee
holding a particular job.
●● selection
Answer: The process of screening, interviewing, and hiring individuals.
●● cash compensation
Answer: Includes hourly wages, salaries, and bonuses.
●● non-cash compensation
Answer: Includes other employee benefits, such as health insurance,
pension contributions, tuition reimbursement, and legal assistance
programs.
,●● separations
Answer: The different conditions upon which someone leaves a
company; may be voluntary or involuntary.
●● hygiene factors
Answer: The working conditions, pay, company policies, and
interpersonal relationships; they help eliminate job satisfaction, but do
not motivate the employee according to the two-factor theory.
●● motivators
Answer: The need for achievement, recognition, responsibility, and
growth; they both eliminate job dissatisfaction and stimulate motivation.
●● positive reinforcement
Answer: Reward given for desired behavior.
●● negative reinforcement
Answer: Removal of something unpleasant for desire behavior.
●● punishment
Answer: Giving something unpleasant for an undesired behavior.
,●● extinction
Answer: Withdrawal of a reward.
●● continuous reinforcement
Answer: When every desired behavior is reinforced; effective when the
behavior is new.
●● partial reinforcement
Answer: When some of the desired behavior is reinforced. Can be
classified into four groups: fixed-interval, fixed-ratio, variable-interval,
and variable-ratio.
●● fixed-interval reinforcement
Answer: Rewards according to a specific time interval. Results in
average and irregular performance.
●● fixed-ratio reinforcement
Answer: Rewards after a specific number of desired behaviors. Results
in high or stable performance.
●● variable-interval reinforcement
Answer: Rewards according to random times. Results in moderately
high and stable performance.
, ●● variable-ratio reinforcement
Answer: Rewards according to a random number of behaviors. Results
in very high performance.
●● leadership
Answer: The ability to influence people to achieve goals for the
organization.
●● legitimate leadership
Answer: Leadership dependent upon one's position within the company.
●● reward leadership
Answer: Leadership based on the control that management has over
rewarding subordinates.
●● coercive leadership
Answer: Leadership based on the control that management has over
punishing subordinates.
●● expert power
Answer: Power based on individual expertise.
●● referent power
