SMART SERVE EXAM - COMPLETE QUESTION BANK WITH COMPLETE
VERIFIED ANSWERS AND EXPLANATIONS
Question 1
A guest appears to be heavily intoxicated but insists they are "fine."
What should you do?
A. Serve them one more drink since they are an adult
B. Politely refuse service and offer water/coffee
C. Call the police to remove them
D. Serve only half portions of alcohol
Answer: B
Rationale: The server must refuse service when signs of intoxication are
evident regardless of the guest's claims. Coffee does not sober
someone; only time works.
Question 2
Under the Liquor Licence and Control Act, what is the maximum fine for
selling alcohol to a minor?
A. $5,000
B. $10,000
C. $50,000
D. $100,000
,Answer: D
Rationale: The maximum fine is $100,000, plus potential jail time and
licence suspension or revocation.
Question 3
Which of the following is NOT a valid form of identification for alcohol
purchase in Ontario?
A. Canadian Passport
B. Ontario Driver's Licence
C. Canadian Armed Forces ID
D. Student ID card with photo
Answer: D
Rationale: Student ID cards are not recognized as valid government-
issued identification for alcohol service. Valid IDs include Driver's
Licence, Passport, Canadian Citizenship Card, Canadian Armed Forces
ID, Secure Indian Status Card, and Permanent Resident Card.
Question 4
A guest has consumed three standard drinks in one hour. Their
approximate BAC would be:
A. 0.01-0.02
B. 0.03-0.05
C. 0.04-0.06
D. 0.07-0.09
,Answer: C
Rationale: The body processes one standard drink per hour. Three
drinks in one hour results in approximately 0.04-0.06 BAC depending on
weight and gender.
Question 5
When should a server check a guest's identification?
A. When the guest orders wine
B. If the guest appears to be 25 years of age or younger
C. Only at the manager's request
D. When the guest pays with a credit card
Answer: B
Rationale: Smart Serve requires ID checks for anyone who appears
under 25 years of age, regardless of what they are ordering.
Question 6
What is the ABV percentage of a standard glass of wine (142 ml)?
A. 5%
B. 7%
C. 12%
D. 40%
Answer: C
Rationale: A standard glass of wine (142 ml) typically has 12% alcohol
by volume (ABV).
, Question 7
How many standard drinks are in a 750 ml bottle of spirits (40% ABV)?
A. 10
B. 17
C. 22
D. 27
Answer: D
Rationale: 750 ml x 0.40 = 300 ml of pure alcohol. 300 ml / 17.05 ml
(one standard drink) = approximately 17.6 standard drinks.
Question 8
A pregnant guest orders a glass of wine. What should you do?
A. Refuse service immediately
B. Serve it as usual
C. Inform them of risks but let them decide
D. Suggest non-alcoholic options
Answer: D
Rationale: While you cannot refuse service based solely on pregnancy,
Smart Serve recommends informing guests about the risks of alcohol
during pregnancy and offering alternatives.
Question 9
What is the "Warn Range" for BAC in Ontario?
A. 0.00-0.04
B. 0.05-0.079
VERIFIED ANSWERS AND EXPLANATIONS
Question 1
A guest appears to be heavily intoxicated but insists they are "fine."
What should you do?
A. Serve them one more drink since they are an adult
B. Politely refuse service and offer water/coffee
C. Call the police to remove them
D. Serve only half portions of alcohol
Answer: B
Rationale: The server must refuse service when signs of intoxication are
evident regardless of the guest's claims. Coffee does not sober
someone; only time works.
Question 2
Under the Liquor Licence and Control Act, what is the maximum fine for
selling alcohol to a minor?
A. $5,000
B. $10,000
C. $50,000
D. $100,000
,Answer: D
Rationale: The maximum fine is $100,000, plus potential jail time and
licence suspension or revocation.
Question 3
Which of the following is NOT a valid form of identification for alcohol
purchase in Ontario?
A. Canadian Passport
B. Ontario Driver's Licence
C. Canadian Armed Forces ID
D. Student ID card with photo
Answer: D
Rationale: Student ID cards are not recognized as valid government-
issued identification for alcohol service. Valid IDs include Driver's
Licence, Passport, Canadian Citizenship Card, Canadian Armed Forces
ID, Secure Indian Status Card, and Permanent Resident Card.
Question 4
A guest has consumed three standard drinks in one hour. Their
approximate BAC would be:
A. 0.01-0.02
B. 0.03-0.05
C. 0.04-0.06
D. 0.07-0.09
,Answer: C
Rationale: The body processes one standard drink per hour. Three
drinks in one hour results in approximately 0.04-0.06 BAC depending on
weight and gender.
Question 5
When should a server check a guest's identification?
A. When the guest orders wine
B. If the guest appears to be 25 years of age or younger
C. Only at the manager's request
D. When the guest pays with a credit card
Answer: B
Rationale: Smart Serve requires ID checks for anyone who appears
under 25 years of age, regardless of what they are ordering.
Question 6
What is the ABV percentage of a standard glass of wine (142 ml)?
A. 5%
B. 7%
C. 12%
D. 40%
Answer: C
Rationale: A standard glass of wine (142 ml) typically has 12% alcohol
by volume (ABV).
, Question 7
How many standard drinks are in a 750 ml bottle of spirits (40% ABV)?
A. 10
B. 17
C. 22
D. 27
Answer: D
Rationale: 750 ml x 0.40 = 300 ml of pure alcohol. 300 ml / 17.05 ml
(one standard drink) = approximately 17.6 standard drinks.
Question 8
A pregnant guest orders a glass of wine. What should you do?
A. Refuse service immediately
B. Serve it as usual
C. Inform them of risks but let them decide
D. Suggest non-alcoholic options
Answer: D
Rationale: While you cannot refuse service based solely on pregnancy,
Smart Serve recommends informing guests about the risks of alcohol
during pregnancy and offering alternatives.
Question 9
What is the "Warn Range" for BAC in Ontario?
A. 0.00-0.04
B. 0.05-0.079
