C208
Module 1
Leadership- process by which one person influences the thoughts, attitudes, and behaviors of others
Organizational change- act of making an organization something different from what it is currently
Change Management- process of managing change in an organization. Leaders understand the scope of
change, to make a persuasive case for it, and to help employees adjust to the new working conditions
Creativity- generation of new ideas by individuals and teams
Innovation- process of converting new ideas into products, business practices, and strategies that create
value
Organizational Culture- set of attitudes, beliefs, traditions, values, and customs individuals within an
organization have in common
Cultural Norms- the expected way to complete tasks
Organization Behavior- behavior of people within an organization
Social entrepreneurship- process of developing innovative solutions for society’s most pressing social
problems
Environmental Forces for Change-
Socioeconomic- demographic, globalization, economic uncertainty
Cultural- Changes in societal behavior, social pressure (movement to clean energy), changes in
values in employees/society
Technological- rapid growth in computing power, life sciences, internet, big data/analytics
Political- greater economic/regulatory oversight by government, taxes, increased use of legal
system (courts), greater sensitivity to questions of inequality, economic justice, sustainability
Bridges Transitional Model-
1. Ending, losing, and letting go- resistance, fear, sadness, anger, denial , shock
2. The neutral zone- frustration, confusion, overwhelmed, loss of morale/productivity, resentment
3. New beginning- frustration, disappointment, disenchantment, loss of comfort
The Change Curve Model-
Stage one- Immobilization- denial, shock, relief
Stage two- Minimization, depression- fear, anger, disruption, bargaining, resistance
Stage three- Acceptance of reality, letting go, testing, search for meaning- acceptance,
adaptation, experimentation, discovery, exploration
Stage four- internalization- integration
Cultural Web Model- an organizational culture model that reviews 6 cultural elements: stories,
rituals/routines, symbols, organizational structures, control systems, power structure
, Organizational Cultural Assessment Model- A model that categorizes an organization as having one of 4
types: Clan, adhocracy, market, or hierarchy
First, Second, Third Order change model
First Order Change- conformative, doing things “better” as it relates to being more efficient and
effective
Second Order Change- reformative, Knowing the “why” behind what we are doing. Critically
assessing the first order type of change
Third Order Change- transformative, epistemic learning/change- shift of operative way of
knowing and thinking that frames people’s perception of, and interactions with, the world. This
view of transformative learning is a dramatic shift of consciousness
Sustainability- use of ecosystems and their resources in a manner that satisfies current needs without
compromising the needs/options of future generations
Sustainable Management- management that generates profits for owners, protects environment, and
improves lives of people it interacts
Bridges' Transitional A change process model with three stages: Ending, Losing, and Letting Go;
Model The Neutral Zone; and New Beginning.
A change process model that explores how individuals manage personal
Change Curve Model
change.
Change management The process of managing change in an organization.
Creativity The generation of new ideas by individuals and teams.
An organizational culture model that reviews six cultural elements: stories,
Cultural Web Model rituals and routines, symbols, organizational structure, control systems, and
power structure.
Cultural norms A culture's expectation of its members' behavior in any given situation.
First, Second, and Third A change process model that explores different orders of change: First
Order Change Model (conformative), Second (reformative), and Third (transformative).
The process by which an organization generates new ideas and converts
Innovation them into new products, business practices, and strategies that create
value.
The process by which one person influences the thoughts, attitudes, and
Leadership
behaviors of others.
Organizational Cultural A model that categorizes an organization as having one of four types of
Assessment Model culture: Clan, Adhocracy, Market, or Hierarchy.
Organizational behavior The study of how people, individuals, and groups act in organizations and
Module 1
Leadership- process by which one person influences the thoughts, attitudes, and behaviors of others
Organizational change- act of making an organization something different from what it is currently
Change Management- process of managing change in an organization. Leaders understand the scope of
change, to make a persuasive case for it, and to help employees adjust to the new working conditions
Creativity- generation of new ideas by individuals and teams
Innovation- process of converting new ideas into products, business practices, and strategies that create
value
Organizational Culture- set of attitudes, beliefs, traditions, values, and customs individuals within an
organization have in common
Cultural Norms- the expected way to complete tasks
Organization Behavior- behavior of people within an organization
Social entrepreneurship- process of developing innovative solutions for society’s most pressing social
problems
Environmental Forces for Change-
Socioeconomic- demographic, globalization, economic uncertainty
Cultural- Changes in societal behavior, social pressure (movement to clean energy), changes in
values in employees/society
Technological- rapid growth in computing power, life sciences, internet, big data/analytics
Political- greater economic/regulatory oversight by government, taxes, increased use of legal
system (courts), greater sensitivity to questions of inequality, economic justice, sustainability
Bridges Transitional Model-
1. Ending, losing, and letting go- resistance, fear, sadness, anger, denial , shock
2. The neutral zone- frustration, confusion, overwhelmed, loss of morale/productivity, resentment
3. New beginning- frustration, disappointment, disenchantment, loss of comfort
The Change Curve Model-
Stage one- Immobilization- denial, shock, relief
Stage two- Minimization, depression- fear, anger, disruption, bargaining, resistance
Stage three- Acceptance of reality, letting go, testing, search for meaning- acceptance,
adaptation, experimentation, discovery, exploration
Stage four- internalization- integration
Cultural Web Model- an organizational culture model that reviews 6 cultural elements: stories,
rituals/routines, symbols, organizational structures, control systems, power structure
, Organizational Cultural Assessment Model- A model that categorizes an organization as having one of 4
types: Clan, adhocracy, market, or hierarchy
First, Second, Third Order change model
First Order Change- conformative, doing things “better” as it relates to being more efficient and
effective
Second Order Change- reformative, Knowing the “why” behind what we are doing. Critically
assessing the first order type of change
Third Order Change- transformative, epistemic learning/change- shift of operative way of
knowing and thinking that frames people’s perception of, and interactions with, the world. This
view of transformative learning is a dramatic shift of consciousness
Sustainability- use of ecosystems and their resources in a manner that satisfies current needs without
compromising the needs/options of future generations
Sustainable Management- management that generates profits for owners, protects environment, and
improves lives of people it interacts
Bridges' Transitional A change process model with three stages: Ending, Losing, and Letting Go;
Model The Neutral Zone; and New Beginning.
A change process model that explores how individuals manage personal
Change Curve Model
change.
Change management The process of managing change in an organization.
Creativity The generation of new ideas by individuals and teams.
An organizational culture model that reviews six cultural elements: stories,
Cultural Web Model rituals and routines, symbols, organizational structure, control systems, and
power structure.
Cultural norms A culture's expectation of its members' behavior in any given situation.
First, Second, and Third A change process model that explores different orders of change: First
Order Change Model (conformative), Second (reformative), and Third (transformative).
The process by which an organization generates new ideas and converts
Innovation them into new products, business practices, and strategies that create
value.
The process by which one person influences the thoughts, attitudes, and
Leadership
behaviors of others.
Organizational Cultural A model that categorizes an organization as having one of four types of
Assessment Model culture: Clan, Adhocracy, Market, or Hierarchy.
Organizational behavior The study of how people, individuals, and groups act in organizations and
