PGA 3.0 Level 2 Study Guide Questions
With Correct Answers
The vision, core values, and mission statement of a golf facility should
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be developed concurrently with establishing a facility-wide business
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plan that includes concrete goals with strategies for meeting them. (T/F)
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- CORRECT ANSWER✔✔-True
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What department is considered the core business unit of most facilities?
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- CORRECT ANSWER✔✔-Golf Operations
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Policies and procedures are port of which support element of the golf
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operation's organization? - CORRECT ANSWER✔✔-Systems
| | | |
What is the most accurate description of the relationship between the
| | | | | | | | | | |
facility's business plan and the golf operation? - CORRECT ANSWER✔✔-
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Golf Operation is very core and center of the golf business plan
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What is the principal focus of golf operations? Systems Operational
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Manual - CORRECT ANSWER✔✔-
| | |
,What combination of interaction strategies would be the first choice for
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promoting a positive facility-wide culture? - CORRECT ANSWER✔✔-
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Involving and Supporting | |
From a functional perspective, a vendor is what kind of resource? -
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CORRECT ANSWER✔✔-Financial |
What must exist for a facility to have a positive culture? - CORRECT
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ANSWER✔✔-Resources
What would a typical organizational chart of a golf operation show? -
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CORRECT ANSWER✔✔-Staff roles and the relationships between them
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What is the most likely determinant of the complexity of a facility's
| | | | | | | | | | | |
organizational chart? - CORRECT ANSWER✔✔-Size of facility and
| | | | | | | |
number of resources | |
What determines the complexity of a facility's organization chart? Size
| | | | | | | | | |
of facility, number of services offered, type of facility, mission - CORRECT
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ANSWER✔✔-
|
Staff is considered a tangible facility resource? (T/F) - CORRECT
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ANSWER✔✔-True
,What intangible resource is key to enabling and facilitating peak
| | | | | | | | | |
performance? - CORRECT ANSWER✔✔-Culture | | |
How can facilities foster a positive culture of improvement? - CORRECT
| | | | | | | | | | |
ANSWER✔✔-Open communication and discussion | | |
How can a facility foster a culture of improvement? - CORRECT
| | | | | | | | | | |
ANSWER✔✔-Evolving / Everyone on board | | | |
"Identify staffing needs" is one of the staff-management roles in running
| | | | | | | | | |
a golf operation. (T/F) - CORRECT ANSWER✔✔-True
| | | | | | |
Job descriptions should identify the skills necessary to accomplish the
| | | | | | | | | |
tasks associated with each position. (T/F) - CORRECT ANSWER✔✔-True
| | | | | | | |
High-performance profiling is a tool that can be used to communicate a | | | | | | | | | | | |
uniform set of facility-wide expectations for all employees. (T/F) -
| | | | | | | | | |
CORRECT ANSWER✔✔-True |
Self-assessments are an appropriate means for facility staff to align their
| | | | | | | | | |
personal goals with business goals. (T/F) - CORRECT ANSWER✔✔-True
| | | | | | | | |
, New teachers observed the lead instructor at a golf facility conduct a
| | | | | | | | | | | |
short game clinic. This is an example of external staff training. (T/F) -
| | | | | | | | | | | | |
CORRECT ANSWER✔✔-False|
What should a manager consider when determining the number of
| | | | | | | | | |
employees needed to run an operation? - CORRECT ANSWER✔✔-
| | | | | | | |
Human resources it will take
| | | |
What should golf facilities consider doing to elevate staff performance
| | | | | | | | | |
in meeting management and customer expectations? - CORRECT
| | | | | | | |
ANSWER✔✔-Create high performance profiles | | |
What is the advantage of asking open-ended questions during the
| | | | | | | | | |
interview process? Lead to unbiased answers - CORRECT ANSWER✔✔-
| | | | | | | |
What is an example of external staff training? - CORRECT ANSWER✔✔-
| | | | | | | | | |
Employee going to the PGA Show
| | | | |
Reduced training needs is one of the anticipated benefits of adopting
| | | | | | | | | | |
new point of sale system technology. (T/F) - CORRECT ANSWER✔✔-
| | | | | | | | |
False
What is the first step in acquiring a new technology-based system? -
| | | | | | | | | | | |
CORRECT ANSWER✔✔-Assess facility needs
| | |
With Correct Answers
The vision, core values, and mission statement of a golf facility should
| | | | | | | | | | | |
be developed concurrently with establishing a facility-wide business
| | | | | | | |
plan that includes concrete goals with strategies for meeting them. (T/F)
| | | | | | | | | |
- CORRECT ANSWER✔✔-True
| | |
What department is considered the core business unit of most facilities?
| | | | | | | | | |
- CORRECT ANSWER✔✔-Golf Operations
| | | |
Policies and procedures are port of which support element of the golf
| | | | | | | | | | | |
operation's organization? - CORRECT ANSWER✔✔-Systems
| | | |
What is the most accurate description of the relationship between the
| | | | | | | | | | |
facility's business plan and the golf operation? - CORRECT ANSWER✔✔-
| | | | | | | | |
Golf Operation is very core and center of the golf business plan
| | | | | | | | | | |
What is the principal focus of golf operations? Systems Operational
| | | | | | | | | |
Manual - CORRECT ANSWER✔✔-
| | |
,What combination of interaction strategies would be the first choice for
| | | | | | | | | | |
promoting a positive facility-wide culture? - CORRECT ANSWER✔✔-
| | | | | | |
Involving and Supporting | |
From a functional perspective, a vendor is what kind of resource? -
| | | | | | | | | | | |
CORRECT ANSWER✔✔-Financial |
What must exist for a facility to have a positive culture? - CORRECT
| | | | | | | | | | | | |
ANSWER✔✔-Resources
What would a typical organizational chart of a golf operation show? -
| | | | | | | | | | | |
CORRECT ANSWER✔✔-Staff roles and the relationships between them
| | | | | | |
What is the most likely determinant of the complexity of a facility's
| | | | | | | | | | | |
organizational chart? - CORRECT ANSWER✔✔-Size of facility and
| | | | | | | |
number of resources | |
What determines the complexity of a facility's organization chart? Size
| | | | | | | | | |
of facility, number of services offered, type of facility, mission - CORRECT
| | | | | | | | | | |
ANSWER✔✔-
|
Staff is considered a tangible facility resource? (T/F) - CORRECT
| | | | | | | | | |
ANSWER✔✔-True
,What intangible resource is key to enabling and facilitating peak
| | | | | | | | | |
performance? - CORRECT ANSWER✔✔-Culture | | |
How can facilities foster a positive culture of improvement? - CORRECT
| | | | | | | | | | |
ANSWER✔✔-Open communication and discussion | | |
How can a facility foster a culture of improvement? - CORRECT
| | | | | | | | | | |
ANSWER✔✔-Evolving / Everyone on board | | | |
"Identify staffing needs" is one of the staff-management roles in running
| | | | | | | | | |
a golf operation. (T/F) - CORRECT ANSWER✔✔-True
| | | | | | |
Job descriptions should identify the skills necessary to accomplish the
| | | | | | | | | |
tasks associated with each position. (T/F) - CORRECT ANSWER✔✔-True
| | | | | | | |
High-performance profiling is a tool that can be used to communicate a | | | | | | | | | | | |
uniform set of facility-wide expectations for all employees. (T/F) -
| | | | | | | | | |
CORRECT ANSWER✔✔-True |
Self-assessments are an appropriate means for facility staff to align their
| | | | | | | | | |
personal goals with business goals. (T/F) - CORRECT ANSWER✔✔-True
| | | | | | | | |
, New teachers observed the lead instructor at a golf facility conduct a
| | | | | | | | | | | |
short game clinic. This is an example of external staff training. (T/F) -
| | | | | | | | | | | | |
CORRECT ANSWER✔✔-False|
What should a manager consider when determining the number of
| | | | | | | | | |
employees needed to run an operation? - CORRECT ANSWER✔✔-
| | | | | | | |
Human resources it will take
| | | |
What should golf facilities consider doing to elevate staff performance
| | | | | | | | | |
in meeting management and customer expectations? - CORRECT
| | | | | | | |
ANSWER✔✔-Create high performance profiles | | |
What is the advantage of asking open-ended questions during the
| | | | | | | | | |
interview process? Lead to unbiased answers - CORRECT ANSWER✔✔-
| | | | | | | |
What is an example of external staff training? - CORRECT ANSWER✔✔-
| | | | | | | | | |
Employee going to the PGA Show
| | | | |
Reduced training needs is one of the anticipated benefits of adopting
| | | | | | | | | | |
new point of sale system technology. (T/F) - CORRECT ANSWER✔✔-
| | | | | | | | |
False
What is the first step in acquiring a new technology-based system? -
| | | | | | | | | | | |
CORRECT ANSWER✔✔-Assess facility needs
| | |
