HRM 1101 EXAM 4 UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
Which of the following goals satisfies the SMART criteria?
A. "As a talented florist, I will sell $100,000 in flowers."
B. "This company will greatly improve its performance next year."
C. "Within the next six months, I will grow my sole proprietorship into a
corporation that is larger than Google and Amazon combined."
D. "We will improve our customer-service ratings."
E. "In the next quarter, our Tucson sales rep will increase sales by 10 percent."
Answer:
E. "In the next quarter, our Tucson sales rep will increase sales by 10 percent."
Question:
True or False The production plant for Ruby Manufacturing has been located
in the same place for over 100 years. The company has just completed its new
factory that includes its new corporate offices. The planning required for
moving Ruby into a new facility is a single-use plan.
Answer:
True
Question:
True or False Heather is the store manager for a national grocery retailer, and
she received the yearly tactical plan from Sanjay, her district manager.
Heather is meeting with her department managers to plan how to implement
the specific tasks outlined in Sanjay's plan for the next year. Heather is
engaged in operational planning.
Answer:
True
Question:
True or False Every five years, the upper-level managers of Zebra
Technology meet to develop a new large-scale action plan that will set the
direction for the company for the next five years. In that meeting the
managers will work on developing a strategy.
Answer:
True
Question:
You are reading a ______________ that outlines your company's long-term goals
and direction. These goals include "Reduce energy consumption in our offices
by 20 percent," "Grow our market share in China from 3 percent to 10
percent," "Enter a strategic alliance with a partner in Australia to begin selling
our products in Sydney and Brisbane," and "Equip all sales representatives
with an app that allows them to provide an immediate quote when meeting
with customers."
A. values statement
,B. business plan
C. SMART goal
D. vision statement
E. strategic plan
Answer:
E. strategic plan
Question:
Clothing maker The Gap states that its purpose as an organization is to "create
emotional connections with customers around the world through inspiring
product design, unique store experiences and competitive marketing."" This is
the company's
A. mission statement
B. belief statement
C. goals pact
D. code of ethics
E. management pledge
Answer:
A. mission statement
Question:
Denise owns several computer repair shops across the Northeast, and she has
set a goal for her company of cutting costs in all her locations over the next
three years. Denise has set a(n)
A. tactical goal
B. management guideline
C. business plan
D. strategic goal
E. operational goal
Answer:
D. strategic goal
Question:
The planning process begins with two attributes: a mission statement and a
vision statement. What questions are answered with each of these?
A. What do we want to become?; What is our reason for being?
B. What are the costs?; How much money can I make?
C. What are the risks?; What is our reason for being?
D. What do we want to become?; What products do we offer at a profit?
E. What is our reason for being?; What do we want to become?
Answer:
E. What is our reason for being?; What do we want to become?
Question:
The planning/control cycle has two control steps:
(1) control the direction by comparing results with the plan and (2) control the
direction by taking corrective action in two ways—namely, by
A. receiving feedback, and, if needed, making new plans
B. researching ways to plan better and increasing profits.
C. increasing organization synergy and diversity.
D. correcting deviations in the plan being carried out or improving future
, plans.
E. improving future plans, and, if needed, cutting costs.
Answer:
D. correcting deviations in the plan being carried out or improving future
plans.
Question:
Greg, the owner of a lawn care service, likes to meet with his employees six
months after their yearly evaluation to discuss how they are progressing on
suggestions and plans to improve their yearly job evaluation. At this point, by
comparing the six-month results with the past evaluation, Greg is in the ______
step of the planning/control cycle.
A. control
B. planning
C. organizing
D. observation
E. termination
Answer:
A. control
Question:
Ashante was telling a friend about her new job. She commented, "We work in
groups all the time and everyone is able to share ideas. I am so new I just
listen, but if I wanted to, I know they would listen to me too. Ashante is
suffering from
A. rationalization
B. the wisdom of crowds
C. sense of invulnerability
D. illusion of unanimity & peer pressure
E. greater pool of knowlege
Answer:
D. illusion of unanimity & peer pressure
Question:
Isabel, the owner of The Daily Dispatch, a small city newspaper, started her
business two years ago, be-
lieving that there was still enough demand for her product. However, because
people are busy and because so much news is now available online, she has
seen the demand for her paper drop steadily. Isabel made a decision to change
the original direction of the company and focus more on an Internet news
service. Isabel is relying on __________ by demonstrating that managers need to
think and act as if their company is an unfinished prototype, and by seeing her
business as outsiders do.
A. a decision tree
B. a knowledge dilemma
C. the knee-jerk reaction theory
D. evidence-based decision making
E. intuition
Answer:
D. evidence-based decision making
CORRECT ANSWERS
Question:
Which of the following goals satisfies the SMART criteria?
A. "As a talented florist, I will sell $100,000 in flowers."
B. "This company will greatly improve its performance next year."
C. "Within the next six months, I will grow my sole proprietorship into a
corporation that is larger than Google and Amazon combined."
D. "We will improve our customer-service ratings."
E. "In the next quarter, our Tucson sales rep will increase sales by 10 percent."
Answer:
E. "In the next quarter, our Tucson sales rep will increase sales by 10 percent."
Question:
True or False The production plant for Ruby Manufacturing has been located
in the same place for over 100 years. The company has just completed its new
factory that includes its new corporate offices. The planning required for
moving Ruby into a new facility is a single-use plan.
Answer:
True
Question:
True or False Heather is the store manager for a national grocery retailer, and
she received the yearly tactical plan from Sanjay, her district manager.
Heather is meeting with her department managers to plan how to implement
the specific tasks outlined in Sanjay's plan for the next year. Heather is
engaged in operational planning.
Answer:
True
Question:
True or False Every five years, the upper-level managers of Zebra
Technology meet to develop a new large-scale action plan that will set the
direction for the company for the next five years. In that meeting the
managers will work on developing a strategy.
Answer:
True
Question:
You are reading a ______________ that outlines your company's long-term goals
and direction. These goals include "Reduce energy consumption in our offices
by 20 percent," "Grow our market share in China from 3 percent to 10
percent," "Enter a strategic alliance with a partner in Australia to begin selling
our products in Sydney and Brisbane," and "Equip all sales representatives
with an app that allows them to provide an immediate quote when meeting
with customers."
A. values statement
,B. business plan
C. SMART goal
D. vision statement
E. strategic plan
Answer:
E. strategic plan
Question:
Clothing maker The Gap states that its purpose as an organization is to "create
emotional connections with customers around the world through inspiring
product design, unique store experiences and competitive marketing."" This is
the company's
A. mission statement
B. belief statement
C. goals pact
D. code of ethics
E. management pledge
Answer:
A. mission statement
Question:
Denise owns several computer repair shops across the Northeast, and she has
set a goal for her company of cutting costs in all her locations over the next
three years. Denise has set a(n)
A. tactical goal
B. management guideline
C. business plan
D. strategic goal
E. operational goal
Answer:
D. strategic goal
Question:
The planning process begins with two attributes: a mission statement and a
vision statement. What questions are answered with each of these?
A. What do we want to become?; What is our reason for being?
B. What are the costs?; How much money can I make?
C. What are the risks?; What is our reason for being?
D. What do we want to become?; What products do we offer at a profit?
E. What is our reason for being?; What do we want to become?
Answer:
E. What is our reason for being?; What do we want to become?
Question:
The planning/control cycle has two control steps:
(1) control the direction by comparing results with the plan and (2) control the
direction by taking corrective action in two ways—namely, by
A. receiving feedback, and, if needed, making new plans
B. researching ways to plan better and increasing profits.
C. increasing organization synergy and diversity.
D. correcting deviations in the plan being carried out or improving future
, plans.
E. improving future plans, and, if needed, cutting costs.
Answer:
D. correcting deviations in the plan being carried out or improving future
plans.
Question:
Greg, the owner of a lawn care service, likes to meet with his employees six
months after their yearly evaluation to discuss how they are progressing on
suggestions and plans to improve their yearly job evaluation. At this point, by
comparing the six-month results with the past evaluation, Greg is in the ______
step of the planning/control cycle.
A. control
B. planning
C. organizing
D. observation
E. termination
Answer:
A. control
Question:
Ashante was telling a friend about her new job. She commented, "We work in
groups all the time and everyone is able to share ideas. I am so new I just
listen, but if I wanted to, I know they would listen to me too. Ashante is
suffering from
A. rationalization
B. the wisdom of crowds
C. sense of invulnerability
D. illusion of unanimity & peer pressure
E. greater pool of knowlege
Answer:
D. illusion of unanimity & peer pressure
Question:
Isabel, the owner of The Daily Dispatch, a small city newspaper, started her
business two years ago, be-
lieving that there was still enough demand for her product. However, because
people are busy and because so much news is now available online, she has
seen the demand for her paper drop steadily. Isabel made a decision to change
the original direction of the company and focus more on an Internet news
service. Isabel is relying on __________ by demonstrating that managers need to
think and act as if their company is an unfinished prototype, and by seeing her
business as outsiders do.
A. a decision tree
B. a knowledge dilemma
C. the knee-jerk reaction theory
D. evidence-based decision making
E. intuition
Answer:
D. evidence-based decision making
