NEA BC EVALUATION TEST QUESTIONS AND
ANSWERS SURE A+
✔✔Current Procedural Terminology CPT - ✔✔Developed by the AMS and used to
define those licensed to provide services and to describe medical services and
treatment and procedures
✔✔International Classification of Disease - ✔✔Developed by the WHO and used to
code for diagnosis
✔✔Diagnostic related group DRG - ✔✔Used to classify a disorder according to
diagnosis and treatment
✔✔Universal Billing - ✔✔Used to describe hospital services including demographic info,
diagnostic and treatment codes, and charges for services
✔✔Accommodation - ✔✔One party concedes even though the losing side may gain
little or nothing.
✔✔Competition - ✔✔One party wins and other loses. When unwilling to compromise
✔✔Collaboration - ✔✔Both parties receive what they want
✔✔Global strategic planning covers - ✔✔10 to 15 years
✔✔Leadership visibility - ✔✔Rounding on the units
✔✔Lean Six Sigma - ✔✔4 Characteristics: long term goals, performance improvement,
utilization of improvement methodology, and cost reduction.
✔✔Organizational flow chart: Parallelogram - ✔✔Input and output: start to end
, ✔✔Org Chart: Arrow - ✔✔Direction of flow
✔✔Org Chart: Diamond Shape - ✔✔Conditional decision: yes or no
✔✔Org Chart: Circles - ✔✔Connectors with diverging paths with multiple arrows coming
in and only one going out
✔✔Total quality management - ✔✔Primarily focuses on customer needs
✔✔Connective Leadership - ✔✔The leader realizes the whole is greater than the sum.
Foster interconnectedness among disparate groups. Leaders are characterized as
bridge builders.
✔✔Six processes in communication - ✔✔Thinking, encoding, transmitting the signal,
perceiving, decoding, understanding
✔✔Thinking - ✔✔Framing the idea or message in the sender's mind. This is where the
message is created
✔✔Encoding - ✔✔Pacing the thought is some communicative form such as speech or
writing
✔✔Transmitting the signal - ✔✔Actual sending of the message through some medium
✔✔Perceiving - ✔✔The recipient must perceive the message with one of the senses
sight hearing feeling etx
✔✔Decode - ✔✔Receiver must decode into an understandable form
✔✔Understanding - ✔✔Comprehension
✔✔Communication climates are - ✔✔Supportive, descriptive, problem-oriented,
spontaneous, empathetic, equality, and professionalism
✔✔IOM determined #1 issue in quality outcomes - ✔✔Poor or incorrect communication
✔✔Behavioral Science : personal motivators and hygiene factors - ✔✔Personal
motivators and hygiene factors are equally important. Hygiene factors are extrinsic
factors or maintenance factors such as company policies. Hygiene factors are
necessary. The motivation is external from the company.
✔✔Behavioral science management - ✔✔Leadership style is important and participative
management is the preferred mode.
ANSWERS SURE A+
✔✔Current Procedural Terminology CPT - ✔✔Developed by the AMS and used to
define those licensed to provide services and to describe medical services and
treatment and procedures
✔✔International Classification of Disease - ✔✔Developed by the WHO and used to
code for diagnosis
✔✔Diagnostic related group DRG - ✔✔Used to classify a disorder according to
diagnosis and treatment
✔✔Universal Billing - ✔✔Used to describe hospital services including demographic info,
diagnostic and treatment codes, and charges for services
✔✔Accommodation - ✔✔One party concedes even though the losing side may gain
little or nothing.
✔✔Competition - ✔✔One party wins and other loses. When unwilling to compromise
✔✔Collaboration - ✔✔Both parties receive what they want
✔✔Global strategic planning covers - ✔✔10 to 15 years
✔✔Leadership visibility - ✔✔Rounding on the units
✔✔Lean Six Sigma - ✔✔4 Characteristics: long term goals, performance improvement,
utilization of improvement methodology, and cost reduction.
✔✔Organizational flow chart: Parallelogram - ✔✔Input and output: start to end
, ✔✔Org Chart: Arrow - ✔✔Direction of flow
✔✔Org Chart: Diamond Shape - ✔✔Conditional decision: yes or no
✔✔Org Chart: Circles - ✔✔Connectors with diverging paths with multiple arrows coming
in and only one going out
✔✔Total quality management - ✔✔Primarily focuses on customer needs
✔✔Connective Leadership - ✔✔The leader realizes the whole is greater than the sum.
Foster interconnectedness among disparate groups. Leaders are characterized as
bridge builders.
✔✔Six processes in communication - ✔✔Thinking, encoding, transmitting the signal,
perceiving, decoding, understanding
✔✔Thinking - ✔✔Framing the idea or message in the sender's mind. This is where the
message is created
✔✔Encoding - ✔✔Pacing the thought is some communicative form such as speech or
writing
✔✔Transmitting the signal - ✔✔Actual sending of the message through some medium
✔✔Perceiving - ✔✔The recipient must perceive the message with one of the senses
sight hearing feeling etx
✔✔Decode - ✔✔Receiver must decode into an understandable form
✔✔Understanding - ✔✔Comprehension
✔✔Communication climates are - ✔✔Supportive, descriptive, problem-oriented,
spontaneous, empathetic, equality, and professionalism
✔✔IOM determined #1 issue in quality outcomes - ✔✔Poor or incorrect communication
✔✔Behavioral Science : personal motivators and hygiene factors - ✔✔Personal
motivators and hygiene factors are equally important. Hygiene factors are extrinsic
factors or maintenance factors such as company policies. Hygiene factors are
necessary. The motivation is external from the company.
✔✔Behavioral science management - ✔✔Leadership style is important and participative
management is the preferred mode.
