UHC CERTIFICATION STUDY GUIDE 2026
QUESTIONS WITH CORRECT ANSWERS
GRADED A+
⩥ Melanie is currently enrolled in a Medicare Supplement Insurance
Plan and a PDP. Assuming she has a valid election period, what would
happen if she enrolled in an HMO MAPD plan? Answer:
(INCORRECT) She would be automatically disenrolled from the
Medicare Supplement Insurance Plan and the PDP.
⩥ Medicare Advantage (MA) organization must disenroll a member
from an MA plan in which situation? Answer: The member loses
entitlement to either Medicare Part A or Part B.
⩥ Aries is currently a member of a stand-alone PDP. Aries would like to
have additional medical coverage. A thorough needs analysis indicates a
Medicare Advantage Plan would be a good fit, there are plans available
in his area, and he is in a valid election period. Which option is available
to Aries? Answer: Aries can enroll into a Medicare Advantage plan with
prescription drug coverage, which will disenroll him from his PDP.
⩥ In what product should agents enroll consumers? Answer: A product
that is suitable for the consumer's needs, goals and financial resources.
, ⩥ Dino, an agent, received a phone call on September 29 from a
consumer interested in Medicare Advantage plans for the new plan year.
Dino proceeded to verify the consumer's Medicare eligibility, describe
the costs and benefit coverage of the plan, and explained that he could
not accept an enrollment application until October 15. What did Dino do
that was NOT compliant? Answer: Presented a plan before October 1
⩥ Which of the following is NOT true about UnitedHealthcare Medicare
plans carrying the AARP name? Answer: AARP endorses
UnitedHealthcare MA, PDP and Medicare Supplement plans.
⩥ AARP expects agents offering AARP-branded products to
demonstrate five key behaviors when interacting with customers. AARP
wants customers we work with to feel their relationship with AARP is
_____________. Answer: Effortless and inspiring
⩥ Which of the following are part of being straightforward when
servicing a customer? (Select 3) Answer: Being upfront about what
information means.
Communicating clearly to alleviate any confusion.
Providing the right information.
QUESTIONS WITH CORRECT ANSWERS
GRADED A+
⩥ Melanie is currently enrolled in a Medicare Supplement Insurance
Plan and a PDP. Assuming she has a valid election period, what would
happen if she enrolled in an HMO MAPD plan? Answer:
(INCORRECT) She would be automatically disenrolled from the
Medicare Supplement Insurance Plan and the PDP.
⩥ Medicare Advantage (MA) organization must disenroll a member
from an MA plan in which situation? Answer: The member loses
entitlement to either Medicare Part A or Part B.
⩥ Aries is currently a member of a stand-alone PDP. Aries would like to
have additional medical coverage. A thorough needs analysis indicates a
Medicare Advantage Plan would be a good fit, there are plans available
in his area, and he is in a valid election period. Which option is available
to Aries? Answer: Aries can enroll into a Medicare Advantage plan with
prescription drug coverage, which will disenroll him from his PDP.
⩥ In what product should agents enroll consumers? Answer: A product
that is suitable for the consumer's needs, goals and financial resources.
, ⩥ Dino, an agent, received a phone call on September 29 from a
consumer interested in Medicare Advantage plans for the new plan year.
Dino proceeded to verify the consumer's Medicare eligibility, describe
the costs and benefit coverage of the plan, and explained that he could
not accept an enrollment application until October 15. What did Dino do
that was NOT compliant? Answer: Presented a plan before October 1
⩥ Which of the following is NOT true about UnitedHealthcare Medicare
plans carrying the AARP name? Answer: AARP endorses
UnitedHealthcare MA, PDP and Medicare Supplement plans.
⩥ AARP expects agents offering AARP-branded products to
demonstrate five key behaviors when interacting with customers. AARP
wants customers we work with to feel their relationship with AARP is
_____________. Answer: Effortless and inspiring
⩥ Which of the following are part of being straightforward when
servicing a customer? (Select 3) Answer: Being upfront about what
information means.
Communicating clearly to alleviate any confusion.
Providing the right information.
