DMCP REVIEW TIPS QUESTIONS AND ANSWERS
SET A+
✔✔Deadhead charges - ✔✔Charges to get a vehicle from the garage to a spot or
pickup location without passengers on board.
✔✔Décor - ✔✔Any items brought into a hotel or venue to enhance or modify a space
for an event such as theme props, centerpieces, specialty lighting, etc..
✔✔Decorator - ✔✔An individual or company providing installation and dismantle (I&D),
booth/stand and hall dressing services for a trade show and/or its exhibitors. Decorator
services may be provided by carpenters, sign painters or other depending upon union
jurisdiction. The term applies to both contractor and skilled craftsperson.
✔✔Demographics - ✔✔Characteristics that help create a profile of the attendees such
as age range, male/female ratio, etc..
✔✔Demonstration - ✔✔A group of individuals organized to picket or protest against an
organization using placards, literature, songs, shouts and sometimes marches or sit-ins.
✔✔Departure notice - ✔✔A document given to attendees in advance of their departure
detailing the transportation instructions and reconfirming their flight information on
record.
✔✔Destination Management Certified Professional (DMCP) - ✔✔A global professional
designation based on individual experience, expertise and advanced knowledge of the
industry.
✔✔Destination Management Company (DMC) - ✔✔A professional service company,
possessing extensive local knowledge, expertise and resources, specializing in the
design and implementation of events, activities, tours transportation and program
,logistics. This definition identifies the dual role Destination management Companies
play in both designing and implementing programs for their clients.
✔✔Destination Marketing Organization (DMO) - ✔✔See Convention and Visitors
Bureau (CVB).
✔✔Dine around - ✔✔The use of a number of restaurants in the destination with
reservations and billing arrangements to one particular client.
✔✔Dinner - ✔✔Evening meal for a group; not usually ceremonial.
✔✔Direct costs - ✔✔The costs involved in producing a product or service which usually
includes labor and materials.
✔✔Dispatcher - ✔✔General term for a person responsible for scheduling and routing of
vehicles.
✔✔Distributed speaker - ✔✔Speaker design used mainly in ballrooms, venues and
exhibit halls and are best for voice reproduction, but does okay for music.
✔✔DMC Director of Operations - ✔✔The person responsible for overall client program
management; developing and leading the other operations managers; developing and
maintaining consistent and high levels of customer services; vendor negotiations and
relations; and demonstrating a comprehensive and logistically sound approach in
representing the DMC in a professional manner.
✔✔DMC Director of Sales - ✔✔The person responsible for overall achievement of the
sales goals and objectives of the company; developing and leading the other sales
managers; developing and growing the DMCs client base, market share, hotel alliances
and local reputation; and demonstrating an assertive and comprehensive sales
approach in representing the SDMC in a professional manner.
✔✔DMC General Manager - ✔✔The person responsible for the day-to-day operation of
the DMC; formulating and implementing policies and procedures; business planning,
budgeting and overseeing accounting; and managing employees and independent
contractors. Same as DMC Managing Director.
✔✔DMC Director - ✔✔See DMC General Manager
✔✔Dots Per Inch (DPI) - ✔✔The measure of the density of ink dots used to reproduce
an image.
✔✔Dram shop laws - ✔✔In the United Sates, a legal term for laws covering the liability
of people serving alcoholic beverages. Under dram shop laws, a party injured by an
, intoxicated person can sue establishments contributing to that person's intoxication.
Many shop laws also cover serving alcohol to a minor.
✔✔Drayage - ✔✔See Materials handling
✔✔Due diligence - ✔✔The performance of an investigation of a business prior to
signing od a contract or the performance of an act with certain standard of care. It can
be a legal obligation, but more commonly applies to voluntary investigations.
✔✔Employment practices liability insurance - ✔✔A policy which covers the insured
against claims from employees. These claims are a result of the general manner in
which business is conducted. Examples of these types of claims are discrimination,
sexual harassment, wrongful termination.
✔✔Energy breaks - ✔✔Healthy refreshments that can include bottled waters, juices,
sports drinks, granola bars, power bars, yogurt and fresh fruit. May also include a brief
exercise break.
✔✔English breakfast - ✔✔A large, hearty breakfast that can include juice, hot cereal,
eggs, meat (often fish), pastries with jellies and preserves and hot beverages
✔✔English service - ✔✔Food is brought to the table on a tray, presented to the host,
who either cuts the food him/herself or chooses to have it done by the server away from
the table. Vegetables are placed in bowls on the table for guest to serve themselves.
See also Family service.
✔✔Equalizers - ✔✔Device used to compensate for undesired sound system
characteristics or room acoustics. It balances the sound to make sure it is clear and
audible.
✔✔Equipment Manager - ✔✔The onsite staff member assigned to issue and maintain
accountability of equipment such as radios, uniforms, flashlights, signage, umbrellas,
traffic cones, and stanchions.
✔✔Errors and Omissions (E&O) Insurance - ✔✔Protection for the professional from
lawsuits from negligence in the performance of their profession that resulted in a loss to
another. Same as Professional liability.
✔✔French service - ✔✔Denotes platters of food being composed in the kitchen. Each
food item is then served from the guest's left by the server from platters to individual
plates. Any course can be 'Frenched' by having the dressing put on the salad or having
sauce added to the entree or dessert after it has been placed in front of the guest.
SET A+
✔✔Deadhead charges - ✔✔Charges to get a vehicle from the garage to a spot or
pickup location without passengers on board.
✔✔Décor - ✔✔Any items brought into a hotel or venue to enhance or modify a space
for an event such as theme props, centerpieces, specialty lighting, etc..
✔✔Decorator - ✔✔An individual or company providing installation and dismantle (I&D),
booth/stand and hall dressing services for a trade show and/or its exhibitors. Decorator
services may be provided by carpenters, sign painters or other depending upon union
jurisdiction. The term applies to both contractor and skilled craftsperson.
✔✔Demographics - ✔✔Characteristics that help create a profile of the attendees such
as age range, male/female ratio, etc..
✔✔Demonstration - ✔✔A group of individuals organized to picket or protest against an
organization using placards, literature, songs, shouts and sometimes marches or sit-ins.
✔✔Departure notice - ✔✔A document given to attendees in advance of their departure
detailing the transportation instructions and reconfirming their flight information on
record.
✔✔Destination Management Certified Professional (DMCP) - ✔✔A global professional
designation based on individual experience, expertise and advanced knowledge of the
industry.
✔✔Destination Management Company (DMC) - ✔✔A professional service company,
possessing extensive local knowledge, expertise and resources, specializing in the
design and implementation of events, activities, tours transportation and program
,logistics. This definition identifies the dual role Destination management Companies
play in both designing and implementing programs for their clients.
✔✔Destination Marketing Organization (DMO) - ✔✔See Convention and Visitors
Bureau (CVB).
✔✔Dine around - ✔✔The use of a number of restaurants in the destination with
reservations and billing arrangements to one particular client.
✔✔Dinner - ✔✔Evening meal for a group; not usually ceremonial.
✔✔Direct costs - ✔✔The costs involved in producing a product or service which usually
includes labor and materials.
✔✔Dispatcher - ✔✔General term for a person responsible for scheduling and routing of
vehicles.
✔✔Distributed speaker - ✔✔Speaker design used mainly in ballrooms, venues and
exhibit halls and are best for voice reproduction, but does okay for music.
✔✔DMC Director of Operations - ✔✔The person responsible for overall client program
management; developing and leading the other operations managers; developing and
maintaining consistent and high levels of customer services; vendor negotiations and
relations; and demonstrating a comprehensive and logistically sound approach in
representing the DMC in a professional manner.
✔✔DMC Director of Sales - ✔✔The person responsible for overall achievement of the
sales goals and objectives of the company; developing and leading the other sales
managers; developing and growing the DMCs client base, market share, hotel alliances
and local reputation; and demonstrating an assertive and comprehensive sales
approach in representing the SDMC in a professional manner.
✔✔DMC General Manager - ✔✔The person responsible for the day-to-day operation of
the DMC; formulating and implementing policies and procedures; business planning,
budgeting and overseeing accounting; and managing employees and independent
contractors. Same as DMC Managing Director.
✔✔DMC Director - ✔✔See DMC General Manager
✔✔Dots Per Inch (DPI) - ✔✔The measure of the density of ink dots used to reproduce
an image.
✔✔Dram shop laws - ✔✔In the United Sates, a legal term for laws covering the liability
of people serving alcoholic beverages. Under dram shop laws, a party injured by an
, intoxicated person can sue establishments contributing to that person's intoxication.
Many shop laws also cover serving alcohol to a minor.
✔✔Drayage - ✔✔See Materials handling
✔✔Due diligence - ✔✔The performance of an investigation of a business prior to
signing od a contract or the performance of an act with certain standard of care. It can
be a legal obligation, but more commonly applies to voluntary investigations.
✔✔Employment practices liability insurance - ✔✔A policy which covers the insured
against claims from employees. These claims are a result of the general manner in
which business is conducted. Examples of these types of claims are discrimination,
sexual harassment, wrongful termination.
✔✔Energy breaks - ✔✔Healthy refreshments that can include bottled waters, juices,
sports drinks, granola bars, power bars, yogurt and fresh fruit. May also include a brief
exercise break.
✔✔English breakfast - ✔✔A large, hearty breakfast that can include juice, hot cereal,
eggs, meat (often fish), pastries with jellies and preserves and hot beverages
✔✔English service - ✔✔Food is brought to the table on a tray, presented to the host,
who either cuts the food him/herself or chooses to have it done by the server away from
the table. Vegetables are placed in bowls on the table for guest to serve themselves.
See also Family service.
✔✔Equalizers - ✔✔Device used to compensate for undesired sound system
characteristics or room acoustics. It balances the sound to make sure it is clear and
audible.
✔✔Equipment Manager - ✔✔The onsite staff member assigned to issue and maintain
accountability of equipment such as radios, uniforms, flashlights, signage, umbrellas,
traffic cones, and stanchions.
✔✔Errors and Omissions (E&O) Insurance - ✔✔Protection for the professional from
lawsuits from negligence in the performance of their profession that resulted in a loss to
another. Same as Professional liability.
✔✔French service - ✔✔Denotes platters of food being composed in the kitchen. Each
food item is then served from the guest's left by the server from platters to individual
plates. Any course can be 'Frenched' by having the dressing put on the salad or having
sauce added to the entree or dessert after it has been placed in front of the guest.
