NSHC QUESTIONS AND ANSWERS SURE A+
✔✔Strategies When Becoming Distracted - ✔✔1. Strive to be interested
2. Demonstrate empathy
3. Eliminate noise
4. Stay focused on the client
5. Do not interrupt
6. Be attentive to body language
7. Be patient
8. Acknowledge that you hear what is said
9. Seek clarification when needed
10. Keep your emotions in check
✔✔How to Enhance the Telephonic Coaching Experience - ✔✔1. Schedule the call
2. Work from an agreed-upon agenda
3. Use active listening skills to enhance call effectiveness
4. Location, location, location
5. Call, just because...
6. Avoid using a speaker phone during a coaching call
7. Avoid mult-tasking
8. Use a script if necessary
✔✔Pros and Cons of Telephonic Coaching - ✔✔(con) Can't see facial expressions
✔✔Characteristics of Types of Learning - ✔✔Visual (watches the process, like charts
and graphs, likes to draw and doodle)
Auditory (follows spoken directions well, prefers speakers over reading)
Kinesthetic (can't sit for long, likes adventure, takes breaks when studying)
✔✔Why Characteristics Matter - ✔✔Deeper insight to different ways people learn, and
how complex this process can be.
✔✔Strategies When Becoming Distracted - ✔✔1. Strive to be interested
2. Demonstrate empathy
3. Eliminate noise
4. Stay focused on the client
5. Do not interrupt
6. Be attentive to body language
7. Be patient
8. Acknowledge that you hear what is said
9. Seek clarification when needed
10. Keep your emotions in check
✔✔How to Enhance the Telephonic Coaching Experience - ✔✔1. Schedule the call
2. Work from an agreed-upon agenda
3. Use active listening skills to enhance call effectiveness
4. Location, location, location
5. Call, just because...
6. Avoid using a speaker phone during a coaching call
7. Avoid mult-tasking
8. Use a script if necessary
✔✔Pros and Cons of Telephonic Coaching - ✔✔(con) Can't see facial expressions
✔✔Characteristics of Types of Learning - ✔✔Visual (watches the process, like charts
and graphs, likes to draw and doodle)
Auditory (follows spoken directions well, prefers speakers over reading)
Kinesthetic (can't sit for long, likes adventure, takes breaks when studying)
✔✔Why Characteristics Matter - ✔✔Deeper insight to different ways people learn, and
how complex this process can be.
