RST 230 COMPREHENSIVE QUESTIONS AND
ANSWERS SURE A+
✔✔(ADA) Title III: Public Accommodations - ✔✔*public accommodations* may not
discriminate against qualified individuals with disabilities from participating in, or
benefiting from, full and equal enjoyment of the *services, goods, facilities, and
advantages* provided by that entity
✔✔under (ADA) Title III what are public accomodations? - ✔✔private establishment that
provides goods, services, or facilities
✔✔under (ADA) Title III what services must be provided to individual with disabilities
unless an undue burden would result? - ✔✔auxiliary aids and services
✔✔what does the ADA encourage? - ✔✔changes that are "readily available"
✔✔what is an undue burden? - ✔✔significantly difficulty or expense when considered in
light of a variety of factors, including the nature and costs of auxiliary aid or service and
the overall financial and other resources of the buisness
✔✔are you allowed to charge someone for making an accomodation? - ✔✔no that is
illegal under the ADA
✔✔economic burden - ✔✔burden that poses significant economic hardship on the
company
✔✔economic burden example - ✔✔a small company is asked to install an elevator for
someone even though they do not have enough resources
✔✔administrative burden - ✔✔burden that happens when there is a shortage of
qualified personnel
, ✔✔administrative burden example - ✔✔an event is being set up in a small town and
someone asks for a sign language interpreter but there is no sign language interpreter
in the town
✔✔programatic burden - ✔✔burden if the accommodation would result in a fundamental
change in the program
✔✔programatic burden example - ✔✔say you own a small bungee jumping service and
a person in a wheelchair wants to jump but your ropes are not sturdy enough to hold the
weight of the person and the wheelchair
✔✔what is a service animal? - ✔✔any *DOG* that is individually trained to do work or
preform tasks for the benefit of an individual with a disability, including physical,
sensory, psychiatric, intellectual, or other mental disability (sometimes miniature horses
are allowed)
✔✔under the ADA who must allow service animals to accompany their own in public
areas? - ✔✔state and local governments, businesses, and non profit organizations
✔✔what animals are covered under Title II and III of the ADA? - ✔✔ONLY service
animals
✔✔what do service dogs do? - ✔✔pull a wheelchair, help to navigate environment,
retrieving dropped items, alerting a person to a sound., reminding someone to take
medication, pressing an elevator button, turning on lights, alerting to repetitive
movements, guarding a person or getting help during a seizure, etc.
✔✔what are emotional support/comfort animals? - ✔✔they provide companionship, help
with depression, anxiety, or phobias
✔✔what are therapy animals? - ✔✔provide people with therapeutic contact to improve
their physical, social, emotional, or cognitive functioning
✔✔most common reasonable accommodations - ✔✔1. modify services
2. remover architectural barriers
3. remove transportation barriers
4. remove communication barriers
5. provide auxiliary aids or services
6. supply personnel
7. reassign programs
8. adapt equipment
9. conduct in-service training
✔✔civil rights act of 1964 - ✔✔made it illegal for governmental entities to prohibit
access to facilities on the basis of race, religion, gender or nationality
ANSWERS SURE A+
✔✔(ADA) Title III: Public Accommodations - ✔✔*public accommodations* may not
discriminate against qualified individuals with disabilities from participating in, or
benefiting from, full and equal enjoyment of the *services, goods, facilities, and
advantages* provided by that entity
✔✔under (ADA) Title III what are public accomodations? - ✔✔private establishment that
provides goods, services, or facilities
✔✔under (ADA) Title III what services must be provided to individual with disabilities
unless an undue burden would result? - ✔✔auxiliary aids and services
✔✔what does the ADA encourage? - ✔✔changes that are "readily available"
✔✔what is an undue burden? - ✔✔significantly difficulty or expense when considered in
light of a variety of factors, including the nature and costs of auxiliary aid or service and
the overall financial and other resources of the buisness
✔✔are you allowed to charge someone for making an accomodation? - ✔✔no that is
illegal under the ADA
✔✔economic burden - ✔✔burden that poses significant economic hardship on the
company
✔✔economic burden example - ✔✔a small company is asked to install an elevator for
someone even though they do not have enough resources
✔✔administrative burden - ✔✔burden that happens when there is a shortage of
qualified personnel
, ✔✔administrative burden example - ✔✔an event is being set up in a small town and
someone asks for a sign language interpreter but there is no sign language interpreter
in the town
✔✔programatic burden - ✔✔burden if the accommodation would result in a fundamental
change in the program
✔✔programatic burden example - ✔✔say you own a small bungee jumping service and
a person in a wheelchair wants to jump but your ropes are not sturdy enough to hold the
weight of the person and the wheelchair
✔✔what is a service animal? - ✔✔any *DOG* that is individually trained to do work or
preform tasks for the benefit of an individual with a disability, including physical,
sensory, psychiatric, intellectual, or other mental disability (sometimes miniature horses
are allowed)
✔✔under the ADA who must allow service animals to accompany their own in public
areas? - ✔✔state and local governments, businesses, and non profit organizations
✔✔what animals are covered under Title II and III of the ADA? - ✔✔ONLY service
animals
✔✔what do service dogs do? - ✔✔pull a wheelchair, help to navigate environment,
retrieving dropped items, alerting a person to a sound., reminding someone to take
medication, pressing an elevator button, turning on lights, alerting to repetitive
movements, guarding a person or getting help during a seizure, etc.
✔✔what are emotional support/comfort animals? - ✔✔they provide companionship, help
with depression, anxiety, or phobias
✔✔what are therapy animals? - ✔✔provide people with therapeutic contact to improve
their physical, social, emotional, or cognitive functioning
✔✔most common reasonable accommodations - ✔✔1. modify services
2. remover architectural barriers
3. remove transportation barriers
4. remove communication barriers
5. provide auxiliary aids or services
6. supply personnel
7. reassign programs
8. adapt equipment
9. conduct in-service training
✔✔civil rights act of 1964 - ✔✔made it illegal for governmental entities to prohibit
access to facilities on the basis of race, religion, gender or nationality
