Question 1
When explaining to a customer that you have topped off the system charge, which of the
following terms is most appropriate?
CORRECT ANSWER
Refrigerant
Question 2
It is important to be _____ in filling out service orders so that office staff, other
technicians, and customers will know what work you completed on the job.
CORRECT ANSWER
All of the above (clear, complete, concise)
Question 3
The ability to utilize all types of communication skills is _____ to the HVACR technician
CORRECT ANSWER
Very important
Question 4
Listening carefully to what a customer is telling you _____.
CORRECT ANSWER
Can help you diagnose the problem
1
@THE STUDY VAULT
,Question 5
When you arrive at a service call and meet the customer, you should ______.
CORRECT ANSWER
Listen to the customer first, than ask questions
Question 6
What is the volume of a room measures 10ft by 20ft with an 8ft ceilings?
CORRECT ANSWER
1,600 ft3
Question 7
What is the cfm requirements for an 1,800-ft2 house with 8ft ceilings , if 5 air changes per
hour are needed?
CORRECT ANSWER
1,200 cfm
Question 8
What is the cfm requirement for an 2,400-ft2 house with 8ft ceilings, if five air changes per
hour are needed?
CORRECT ANSWER
1,600 cfm
2
@THE STUDY VAULT
,Question 9
What is the cross-sectional area of a 10 in round metal duct?
CORRECT ANSWER
79 in2
Question 10
How fast does air with a velocity pressure of 0.20 in w.g. move through a round duct?
CORRECT ANSWER
1,800 ft/min
Question 11
How fast does air move with a velocity pressure of 0.20 in w.g. move through a square
duct?
CORRECT ANSWER
1,800 ft/min
Question 12
Customers depend on you to be _______.
CORRECT ANSWER
All of the above (honest, loyal, patient)
Question 13
Before leaving a service call, you should be sure to ______.
3
@THE STUDY VAULT
, CORRECT ANSWER
Demonstrate system operation and describe basic maintenance procedures to the
customers
Question 14
What is the advantage of using a tube cutter to cut copper pipe?
CORRECT ANSWER
All of the above (It can cut hard or soft drawn copper, It leaves no metal shavings to
contaminate the system, It produces a clean, square cut)
Question 15
Spring-type benders may be used on ______.
CORRECT ANSWER
Soft drawn copper
Question 16
A flaring tool is used to ________.
CORRECT ANSWER
Make a mechanical joint in tubing
Question 17
A swaging tool is used to _______.
CORRECT ANSWER
Solder tubing without the use of couplings
4
@THE STUDY VAULT
When explaining to a customer that you have topped off the system charge, which of the
following terms is most appropriate?
CORRECT ANSWER
Refrigerant
Question 2
It is important to be _____ in filling out service orders so that office staff, other
technicians, and customers will know what work you completed on the job.
CORRECT ANSWER
All of the above (clear, complete, concise)
Question 3
The ability to utilize all types of communication skills is _____ to the HVACR technician
CORRECT ANSWER
Very important
Question 4
Listening carefully to what a customer is telling you _____.
CORRECT ANSWER
Can help you diagnose the problem
1
@THE STUDY VAULT
,Question 5
When you arrive at a service call and meet the customer, you should ______.
CORRECT ANSWER
Listen to the customer first, than ask questions
Question 6
What is the volume of a room measures 10ft by 20ft with an 8ft ceilings?
CORRECT ANSWER
1,600 ft3
Question 7
What is the cfm requirements for an 1,800-ft2 house with 8ft ceilings , if 5 air changes per
hour are needed?
CORRECT ANSWER
1,200 cfm
Question 8
What is the cfm requirement for an 2,400-ft2 house with 8ft ceilings, if five air changes per
hour are needed?
CORRECT ANSWER
1,600 cfm
2
@THE STUDY VAULT
,Question 9
What is the cross-sectional area of a 10 in round metal duct?
CORRECT ANSWER
79 in2
Question 10
How fast does air with a velocity pressure of 0.20 in w.g. move through a round duct?
CORRECT ANSWER
1,800 ft/min
Question 11
How fast does air move with a velocity pressure of 0.20 in w.g. move through a square
duct?
CORRECT ANSWER
1,800 ft/min
Question 12
Customers depend on you to be _______.
CORRECT ANSWER
All of the above (honest, loyal, patient)
Question 13
Before leaving a service call, you should be sure to ______.
3
@THE STUDY VAULT
, CORRECT ANSWER
Demonstrate system operation and describe basic maintenance procedures to the
customers
Question 14
What is the advantage of using a tube cutter to cut copper pipe?
CORRECT ANSWER
All of the above (It can cut hard or soft drawn copper, It leaves no metal shavings to
contaminate the system, It produces a clean, square cut)
Question 15
Spring-type benders may be used on ______.
CORRECT ANSWER
Soft drawn copper
Question 16
A flaring tool is used to ________.
CORRECT ANSWER
Make a mechanical joint in tubing
Question 17
A swaging tool is used to _______.
CORRECT ANSWER
Solder tubing without the use of couplings
4
@THE STUDY VAULT
