CPHQ EXAM NEWEST VERSION WITH COMPLETE QUESTIONS
AND CORRECT DETAILED ANSWERS | 2026/2027 UPDATE |
GRADED A+
Legitimacy - ANSWER - Similar to the concept of acceptability except that "the preferences and
values for legitimacy are expressed through a societal rather than an individual perspective."
- Clearly, society requires evidence upon which to make these judgments
Equity - ANSWER Society is concerned that every person should receive equal treatment, or at best
fair treatment. It's compromised when the quality of service or even the range of services is
determined by the patient's ability to pay for the service. Since 3rd party payers play a significant role
in the health care system, _______ would be affected by the extent to which a 3rd party payer
includes a fee for the service in the benefits that it offers its members.
Optimality - ANSWER From the point of view of society and the economic system, it's necessary to
ensure that the optimum allocation of resources is achieved relative to the benefits derived from the
services provided. Techniques such as cost benefit analysis and marginal costing are used to identify
the optimum point of resource allocation benefits.
- Quality indicators are usually of a global socioeconomic nature. Individual service provider nor
patient are concerned with this.
- However, data collection starts at the interface between the 2 and these desire for maximal rather
than optimal benefits may adversely influence the selection of appropriate indicators.
Acceptability - ANSWER This concentrates on the usefulness of the service to the patient and its
perceived impact on his/her quality of life.
- Takes into consideration patient preferences regarding access to the service (e.g. advice),
relationship with health service providers (e.g. trust, confidentiality), the amenities in which the
service is provided, and the cost utility relationship.
Efficiency - ANSWER Examines the extent to which scarce resources are used to derive the greatest
benefits with the least waste.
- This is usually measured by examining the ratio between the costs and benefits of a service and
comparing these with others who are providing the same or similar services. This measure is typically
used by socioeconomic forces seeking to select a service which will result in reduced costs.
- The assumption is made that the benefit stays the same, an assumption that's not frequently
tested.
,Effectiveness - ANSWER - The 2nd pillar of quality
- To what extent does the service achieve its intended outcomes in a real world environment?
- Social, economic, and individual factors influence the selection of quality indicators
- Various indicators have been developed such as cost effective, socially effective, and individually
effective although the way in which they are measured is not always universally agreed.
Efficacy - ANSWER This deals with a controlled environment and examines what's possible. It sets an
upper boundary for quality and establishes the ideal to which all should aspire.
- However, as we know, the real world is very different to the laboratory. It's like that the less control
that's exerted over the environment, the less probably it is that practitioners are able to meet these
standards.
1. Efficacy
2. Effectiveness
3. Efficiency
4. Acceptability
5. Optimality
6. Equity
7. Legitimacy - ANSWER What are the 7 pillars of quality?
Society Outcomes - ANSWER Pillars of Quality:
1. Optimality
2. Equity
3. Legitimacy
These are all a part of what outcomes?
Humanistic Outcomes - ANSWER Pillars of Quality:
1. Efficacy
2. Effectiveness
3. Efficiency
4. Acceptability
, These are all a part of what outcomes?
- Quality assurance,
- Safety, and
- Effective healthcare - ANSWER The CPHQ has a unique and broad responsibility in an organization.
The CPHQ promotes and supports ______________.
The quality professional must have expertise to design, implement, and evaluate process
improvement activities.
values - ANSWER - A good leader fosters ______ by focusing on the right way to do things, rather
than on errors or poor performance.
- To facilitate change within an organization, the leader must understand its basic underlying _____
and change the organizational culture, along with changing processes and procedures.
Leadership - ANSWER Must be consistent, and succeeds by providing staff with direction and
guidance that shows by example, explaining why things need to be done, rather than directing how
this must be achieved.
Commitment - ANSWER - By engaging staff in all parts of the process, a leader engenders a sense of
_____ in the staff.
*Cannot be achieved through rules, regulation, threats, and criticism.
Holistically - ANSWER - A good leader must demonstrate integrity, welcome diversity, be open-
minded, and search for competence.
- While a leader must have a thorough understanding of the organization/ facility and its work, he or
she must be able to perceive ____.
- learn
- teach - ANSWER Leader:
AND CORRECT DETAILED ANSWERS | 2026/2027 UPDATE |
GRADED A+
Legitimacy - ANSWER - Similar to the concept of acceptability except that "the preferences and
values for legitimacy are expressed through a societal rather than an individual perspective."
- Clearly, society requires evidence upon which to make these judgments
Equity - ANSWER Society is concerned that every person should receive equal treatment, or at best
fair treatment. It's compromised when the quality of service or even the range of services is
determined by the patient's ability to pay for the service. Since 3rd party payers play a significant role
in the health care system, _______ would be affected by the extent to which a 3rd party payer
includes a fee for the service in the benefits that it offers its members.
Optimality - ANSWER From the point of view of society and the economic system, it's necessary to
ensure that the optimum allocation of resources is achieved relative to the benefits derived from the
services provided. Techniques such as cost benefit analysis and marginal costing are used to identify
the optimum point of resource allocation benefits.
- Quality indicators are usually of a global socioeconomic nature. Individual service provider nor
patient are concerned with this.
- However, data collection starts at the interface between the 2 and these desire for maximal rather
than optimal benefits may adversely influence the selection of appropriate indicators.
Acceptability - ANSWER This concentrates on the usefulness of the service to the patient and its
perceived impact on his/her quality of life.
- Takes into consideration patient preferences regarding access to the service (e.g. advice),
relationship with health service providers (e.g. trust, confidentiality), the amenities in which the
service is provided, and the cost utility relationship.
Efficiency - ANSWER Examines the extent to which scarce resources are used to derive the greatest
benefits with the least waste.
- This is usually measured by examining the ratio between the costs and benefits of a service and
comparing these with others who are providing the same or similar services. This measure is typically
used by socioeconomic forces seeking to select a service which will result in reduced costs.
- The assumption is made that the benefit stays the same, an assumption that's not frequently
tested.
,Effectiveness - ANSWER - The 2nd pillar of quality
- To what extent does the service achieve its intended outcomes in a real world environment?
- Social, economic, and individual factors influence the selection of quality indicators
- Various indicators have been developed such as cost effective, socially effective, and individually
effective although the way in which they are measured is not always universally agreed.
Efficacy - ANSWER This deals with a controlled environment and examines what's possible. It sets an
upper boundary for quality and establishes the ideal to which all should aspire.
- However, as we know, the real world is very different to the laboratory. It's like that the less control
that's exerted over the environment, the less probably it is that practitioners are able to meet these
standards.
1. Efficacy
2. Effectiveness
3. Efficiency
4. Acceptability
5. Optimality
6. Equity
7. Legitimacy - ANSWER What are the 7 pillars of quality?
Society Outcomes - ANSWER Pillars of Quality:
1. Optimality
2. Equity
3. Legitimacy
These are all a part of what outcomes?
Humanistic Outcomes - ANSWER Pillars of Quality:
1. Efficacy
2. Effectiveness
3. Efficiency
4. Acceptability
, These are all a part of what outcomes?
- Quality assurance,
- Safety, and
- Effective healthcare - ANSWER The CPHQ has a unique and broad responsibility in an organization.
The CPHQ promotes and supports ______________.
The quality professional must have expertise to design, implement, and evaluate process
improvement activities.
values - ANSWER - A good leader fosters ______ by focusing on the right way to do things, rather
than on errors or poor performance.
- To facilitate change within an organization, the leader must understand its basic underlying _____
and change the organizational culture, along with changing processes and procedures.
Leadership - ANSWER Must be consistent, and succeeds by providing staff with direction and
guidance that shows by example, explaining why things need to be done, rather than directing how
this must be achieved.
Commitment - ANSWER - By engaging staff in all parts of the process, a leader engenders a sense of
_____ in the staff.
*Cannot be achieved through rules, regulation, threats, and criticism.
Holistically - ANSWER - A good leader must demonstrate integrity, welcome diversity, be open-
minded, and search for competence.
- While a leader must have a thorough understanding of the organization/ facility and its work, he or
she must be able to perceive ____.
- learn
- teach - ANSWER Leader:
