SOPHIA MILESTONE |CONFLICT RESOLUTION UNIT 2 | QUESTIONS WITH VERIFIED ANSWERS
You passed this Milestone
1
Eric was a successful banker who frequently rode his bike to work to avoid having to park in
the downtown area where his office was located. He brought his suit to the office in a
shoulder bag and changed from his biking clothes before work.
One morning, he entered the office and found his boss leading some new interns around.
One of the interns looked at Eric and then asked Eric’s boss, “Why do you still use bike
messengers when most things can be emailed or faxed?”
Eric laughed and explained that he works at the bank but rides his bike to work.
The intern believed that Eric was a bike messenger because of which of the
following?
•
Verbal communication
•
Unintentional communication
•
Cognitive dissonance
•
Emotional bias
CONCEPT
Communication Is Constant
2
It wasn't Thomas' best day. While walking to work, he had to leap back onto the sidewalk to
avoid being struck by a speeding car. At work, he had a loud, angry argument with his boss,
who was very critical of a project Thomas had just completed. And when he returned home
after work, Thomas surprised a man trying to break into his house. Thomas yelled for the
police, and the man ran away.
Which of the following is a situation in which Thomas likely experienced a
fight/flight reaction?
•
Avoiding the car
•
All of the answer choices are correct.
•
Surprising the burglar
•
Arguing with his boss
CONCEPT
The Amygdala and Fight/Flight Reaction
3
When an individual is secure and confident in a conflict experience, he or she can
avoid the adrenaline response by doing which of the following?
•
, Responding with disagreement
•
Ignoring the conflict
•
Performing a risk/gain analysis
•
Remaining calm
CONCEPT
Security, Confidence, and Courage
4
Ari spent five years divorcing his wife, declaring bankruptcy, and alienating many of his
friends. Now 45 years old, his goal was to get his life back together. He got a good job, built
up some savings, began rebuilding his credit, and developed a good working relationship
with his ex-wife.
One morning he said to himself, "I'm doing well. No one thinks I'm a loser now. But most of
my old friends only knew me as half of a couple. I need people in my life that like the person
I am now. I have to start going out, meeting people, and making a new set of friends.”
By searching for a group of friends, Ari is attempting to satisfy which of the
following categories of needs in Maslow's hierarchy?
•
Love/belonging
•
Safety
•
Self-actualization
•
Physiological
CONCEPT
Maslow's Hierarchy of Needs
5
Which of the following is an example of a response?
•
Taking a deep breath while counting to ten before speaking
•
Flinching when a ball is thrown at your head
•
Closing your eyes when you sneeze
•
Kicking when the doctor taps your kneecap
CONCEPT
Quelling the Adrenaline Response
6
Which of the following is an example of an external filter?
You passed this Milestone
1
Eric was a successful banker who frequently rode his bike to work to avoid having to park in
the downtown area where his office was located. He brought his suit to the office in a
shoulder bag and changed from his biking clothes before work.
One morning, he entered the office and found his boss leading some new interns around.
One of the interns looked at Eric and then asked Eric’s boss, “Why do you still use bike
messengers when most things can be emailed or faxed?”
Eric laughed and explained that he works at the bank but rides his bike to work.
The intern believed that Eric was a bike messenger because of which of the
following?
•
Verbal communication
•
Unintentional communication
•
Cognitive dissonance
•
Emotional bias
CONCEPT
Communication Is Constant
2
It wasn't Thomas' best day. While walking to work, he had to leap back onto the sidewalk to
avoid being struck by a speeding car. At work, he had a loud, angry argument with his boss,
who was very critical of a project Thomas had just completed. And when he returned home
after work, Thomas surprised a man trying to break into his house. Thomas yelled for the
police, and the man ran away.
Which of the following is a situation in which Thomas likely experienced a
fight/flight reaction?
•
Avoiding the car
•
All of the answer choices are correct.
•
Surprising the burglar
•
Arguing with his boss
CONCEPT
The Amygdala and Fight/Flight Reaction
3
When an individual is secure and confident in a conflict experience, he or she can
avoid the adrenaline response by doing which of the following?
•
, Responding with disagreement
•
Ignoring the conflict
•
Performing a risk/gain analysis
•
Remaining calm
CONCEPT
Security, Confidence, and Courage
4
Ari spent five years divorcing his wife, declaring bankruptcy, and alienating many of his
friends. Now 45 years old, his goal was to get his life back together. He got a good job, built
up some savings, began rebuilding his credit, and developed a good working relationship
with his ex-wife.
One morning he said to himself, "I'm doing well. No one thinks I'm a loser now. But most of
my old friends only knew me as half of a couple. I need people in my life that like the person
I am now. I have to start going out, meeting people, and making a new set of friends.”
By searching for a group of friends, Ari is attempting to satisfy which of the
following categories of needs in Maslow's hierarchy?
•
Love/belonging
•
Safety
•
Self-actualization
•
Physiological
CONCEPT
Maslow's Hierarchy of Needs
5
Which of the following is an example of a response?
•
Taking a deep breath while counting to ten before speaking
•
Flinching when a ball is thrown at your head
•
Closing your eyes when you sneeze
•
Kicking when the doctor taps your kneecap
CONCEPT
Quelling the Adrenaline Response
6
Which of the following is an example of an external filter?
