FLETC BOP Midterm Exam 2026
Diversity Recognizing and responding to the needs of different cultures and occupational
groups within the workforce for purposes of maximizing retention and productivity
while maintaining affective working relationships
Inclusion A culture that connects each employee to the organization encourages collaboration
flexibility and fairness and leverages diversity throughout the organization so that all
individuals are able to participate and contribute to their full potential
Who is responsible for diversity Everyone
Managing diversity Managing a diverse workforce that works together in harmony and is able to
communicate with and effectively managing the inmate population
Benefits of a diverse workforce MR. SACI
Makes the Bureau of prisons in employer of choice
Retains develops in advance is the best talent in the organization
Supports the BOOP's mission statement core ideologies and core values
Attracts highly qualified candidates
Creates an environment that works for everyone
Increases productivity and efficiency
How diverse city influences our impressions MSD
Make observations
Stereotypes
Draw conclusions based on observations
Strategies for dealing with diversity BANTER
BOP policy
Approach diverse city as a win-win opportunity
No racial profiling
Treat people as individuals
Examine assumptions before actions
Realize the impact of decisions and actions
Qualities of culturally skilled correctional officer's A Ca War Call
Avoid confrontation
Communication
Avoid stereotyping
Willingness to learn about other cultures
Avoid rash judgments
Respect others and their opinions
Comprehension
Able to be oneself
Listening
Looks for the win win
What is selective perception Seeing only what we want to see
What is self fulfilling prophecy The way our attitudes and expectations come through in the way we communicate
We act towards others according to the way we escape the then to respond
Ethnocentrism Regard ourselves and our culture customs or religion as inherently superior to
others
Tolerance The virtue that helps us respect and relate well to people of diverse backgrounds
, FLETC BOP Midterm Exam 2026
What are the sizing up skills PPOL
Positioning
Posturing
Observing
Listening
What is positioning Putting yourself in the best possible safe place to see and hear inmates
What is a proper distance between you and an inmate 5-6 feet
What is posturing The way you physically present yourself
Stand Erect
Eliminating distracting behaviors
Incline slightly forward
What is observing? A preventative measure. You are looking for behavior appearance and environment
Remember that observing is a preventive measure used to avoid dangerous
situations or assaults.
Behavior
Appearance
Environment
What is listening The basic elements are suspend judgment pick out keywords and identify intensity
of emotion
An inmate can die from withdrawal. True
What are the two types of sources of drugs? External and internal
Name some external sources for drugs. ICOLD
Incoming supplies
Contact visits
Outside work details
Letters and packages
Dishonest staff members
Name some sources for intern on drugs. GGPPSC
Glue
Gasoline
Prescription drugs
Paint
Solvents
Correction fluid
What are the five pillars in Maslow's hierarchy of needs Physical needs
Security needs
Social needs
Esteem needs
Self actualization needs
What is power? The ability to cause an event to happen
Diversity Recognizing and responding to the needs of different cultures and occupational
groups within the workforce for purposes of maximizing retention and productivity
while maintaining affective working relationships
Inclusion A culture that connects each employee to the organization encourages collaboration
flexibility and fairness and leverages diversity throughout the organization so that all
individuals are able to participate and contribute to their full potential
Who is responsible for diversity Everyone
Managing diversity Managing a diverse workforce that works together in harmony and is able to
communicate with and effectively managing the inmate population
Benefits of a diverse workforce MR. SACI
Makes the Bureau of prisons in employer of choice
Retains develops in advance is the best talent in the organization
Supports the BOOP's mission statement core ideologies and core values
Attracts highly qualified candidates
Creates an environment that works for everyone
Increases productivity and efficiency
How diverse city influences our impressions MSD
Make observations
Stereotypes
Draw conclusions based on observations
Strategies for dealing with diversity BANTER
BOP policy
Approach diverse city as a win-win opportunity
No racial profiling
Treat people as individuals
Examine assumptions before actions
Realize the impact of decisions and actions
Qualities of culturally skilled correctional officer's A Ca War Call
Avoid confrontation
Communication
Avoid stereotyping
Willingness to learn about other cultures
Avoid rash judgments
Respect others and their opinions
Comprehension
Able to be oneself
Listening
Looks for the win win
What is selective perception Seeing only what we want to see
What is self fulfilling prophecy The way our attitudes and expectations come through in the way we communicate
We act towards others according to the way we escape the then to respond
Ethnocentrism Regard ourselves and our culture customs or religion as inherently superior to
others
Tolerance The virtue that helps us respect and relate well to people of diverse backgrounds
, FLETC BOP Midterm Exam 2026
What are the sizing up skills PPOL
Positioning
Posturing
Observing
Listening
What is positioning Putting yourself in the best possible safe place to see and hear inmates
What is a proper distance between you and an inmate 5-6 feet
What is posturing The way you physically present yourself
Stand Erect
Eliminating distracting behaviors
Incline slightly forward
What is observing? A preventative measure. You are looking for behavior appearance and environment
Remember that observing is a preventive measure used to avoid dangerous
situations or assaults.
Behavior
Appearance
Environment
What is listening The basic elements are suspend judgment pick out keywords and identify intensity
of emotion
An inmate can die from withdrawal. True
What are the two types of sources of drugs? External and internal
Name some external sources for drugs. ICOLD
Incoming supplies
Contact visits
Outside work details
Letters and packages
Dishonest staff members
Name some sources for intern on drugs. GGPPSC
Glue
Gasoline
Prescription drugs
Paint
Solvents
Correction fluid
What are the five pillars in Maslow's hierarchy of needs Physical needs
Security needs
Social needs
Esteem needs
Self actualization needs
What is power? The ability to cause an event to happen
