BOP Final Exam Flashcards
9 ways to control a situation / keep conflicts from 1. Follow basic principles of correctional supervision
escalating 2. PPOL
3. Be aware of inmates needs
4. Self-confidence/inner authortiy
5. Enforce policy/resist manipulation
6. Overcome barriers to commhnication
7. Non confrontation body language
8. Make request /avoid giving orders
9. Never use more force than necessary
C/O responsibility Ensure the safety of persons and property
Establish order
Maintain security
Contact the shift LT
Inmate discipline Purpose
Steps
Staff
Staff may not impose or allow corporal punishment.T/F True
Discipline action may not be capricious or retaliatory. T/F True
Four purposes of inmate discipline Inmate lives in a safe manner and orderly conduct
Staff work in safe environment
Not a method of retaliation
Not an opportunity for punishment
BOP goals To regulate inmate behavior,ensure it complies with BOP rules , and staff and
inmates may work /live in a safe and orderly environment
Cooperative Controls Inmate behavior is controlled by normal correctional supervision
Blue level
Containment Techniques Generally involves actions like issuing warnings,orders and writing Incident Reports
Green level
In order to meet these responsibilities you may need to do Intervene: verbal conflict between inmates
the three steps Take responsibility: once involved, responsible to stop it
Get both sides of the story: be fair and impartial
At least two things you as a listener need to do 1. Concentrate closely on the person who is talking
2. Communicate your attention to the person, inmate fell you have lost interest and
will stop talking
Four Communicating skills attention while listening 1. Maintain eye contact
2. Attentive Posture , Positioning, and Body Language (sit or lean forward, keep still
, be aware of the look on your face )
3. Follow the speaker verbally
4. Use silence effectively ( let yourself be quiet , let the speaker be quiet too )
Responding involves two techniques 1. Paraphrasing
2. Reflecting
, BOP Final Exam Flashcards
Two things are involved when Paraphrasing the words 1. Determine what the speaker basic message is (what they mean)
2. Rephrase in own words (
Two parts to Reflecting 1. Identify basic feelings ( see it from speaker view)
2. Capture the specific mood and feeling in words and reflect them back to the
speaker ( act like a mirror)
Effective communication can Prevent a situation from escalating
Listen ,show them you are interested,and respond to show you understand both
their words and feelings
Probing is Getting information from someone
9 Probing Skills 1. Is the subject or feeling need to be explored
2. Use open ended questions (what,when,where,how)
3. Identify topics that need to be explored further
4. Listen for gaps,inconsistencies,and points are not clear
5. Focus on one topic at a time ,explore each issue completely before moving on
6. Do not ask yes/no questions
7. Do not ask leading questions reflect your own opinion or assumptions
8. Do not ask leading questions that will cause them to defend self
9. Use directive statements to give attention on specific points
Summarizing Brief statement to highlight main points of discussion. Confirming the information
Summarizing is used at The end of the topic
Summarizing will focus on The attention on the key subjects, clarify misunderstandings
Paraphrasing happens During the conversation
How to summarize: 7 ways 1. Select main points discussed
2. Listen for consistent theme or patterns. Does the conversation return the same
point
3. Select highlights of what the speaker said and how they feel
4. Summarize periodically when the convo hits natural breaking point
5. Tie together main points and feed them back for confirmation
6. Keep your own ideas and assumptions to yourself
7. Ask for feedback on accuracy ( have I got that right ?)
Summary How to phrase questions and statements effectively to get the information you need.
Use open ended questions and statements to prompt the speaker to clarify the
situation and direct or redirect focus.
Use summarizing to select the main points and feed them back to the speaker for
confirmation
Closure Wrapping it up ,deciding what action,if any to take to resolve the problem situation
9 ways to control a situation / keep conflicts from 1. Follow basic principles of correctional supervision
escalating 2. PPOL
3. Be aware of inmates needs
4. Self-confidence/inner authortiy
5. Enforce policy/resist manipulation
6. Overcome barriers to commhnication
7. Non confrontation body language
8. Make request /avoid giving orders
9. Never use more force than necessary
C/O responsibility Ensure the safety of persons and property
Establish order
Maintain security
Contact the shift LT
Inmate discipline Purpose
Steps
Staff
Staff may not impose or allow corporal punishment.T/F True
Discipline action may not be capricious or retaliatory. T/F True
Four purposes of inmate discipline Inmate lives in a safe manner and orderly conduct
Staff work in safe environment
Not a method of retaliation
Not an opportunity for punishment
BOP goals To regulate inmate behavior,ensure it complies with BOP rules , and staff and
inmates may work /live in a safe and orderly environment
Cooperative Controls Inmate behavior is controlled by normal correctional supervision
Blue level
Containment Techniques Generally involves actions like issuing warnings,orders and writing Incident Reports
Green level
In order to meet these responsibilities you may need to do Intervene: verbal conflict between inmates
the three steps Take responsibility: once involved, responsible to stop it
Get both sides of the story: be fair and impartial
At least two things you as a listener need to do 1. Concentrate closely on the person who is talking
2. Communicate your attention to the person, inmate fell you have lost interest and
will stop talking
Four Communicating skills attention while listening 1. Maintain eye contact
2. Attentive Posture , Positioning, and Body Language (sit or lean forward, keep still
, be aware of the look on your face )
3. Follow the speaker verbally
4. Use silence effectively ( let yourself be quiet , let the speaker be quiet too )
Responding involves two techniques 1. Paraphrasing
2. Reflecting
, BOP Final Exam Flashcards
Two things are involved when Paraphrasing the words 1. Determine what the speaker basic message is (what they mean)
2. Rephrase in own words (
Two parts to Reflecting 1. Identify basic feelings ( see it from speaker view)
2. Capture the specific mood and feeling in words and reflect them back to the
speaker ( act like a mirror)
Effective communication can Prevent a situation from escalating
Listen ,show them you are interested,and respond to show you understand both
their words and feelings
Probing is Getting information from someone
9 Probing Skills 1. Is the subject or feeling need to be explored
2. Use open ended questions (what,when,where,how)
3. Identify topics that need to be explored further
4. Listen for gaps,inconsistencies,and points are not clear
5. Focus on one topic at a time ,explore each issue completely before moving on
6. Do not ask yes/no questions
7. Do not ask leading questions reflect your own opinion or assumptions
8. Do not ask leading questions that will cause them to defend self
9. Use directive statements to give attention on specific points
Summarizing Brief statement to highlight main points of discussion. Confirming the information
Summarizing is used at The end of the topic
Summarizing will focus on The attention on the key subjects, clarify misunderstandings
Paraphrasing happens During the conversation
How to summarize: 7 ways 1. Select main points discussed
2. Listen for consistent theme or patterns. Does the conversation return the same
point
3. Select highlights of what the speaker said and how they feel
4. Summarize periodically when the convo hits natural breaking point
5. Tie together main points and feed them back for confirmation
6. Keep your own ideas and assumptions to yourself
7. Ask for feedback on accuracy ( have I got that right ?)
Summary How to phrase questions and statements effectively to get the information you need.
Use open ended questions and statements to prompt the speaker to clarify the
situation and direct or redirect focus.
Use summarizing to select the main points and feed them back to the speaker for
confirmation
Closure Wrapping it up ,deciding what action,if any to take to resolve the problem situation
