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1. Prior to scheduling work priorities must be set after assigning standards regarding the -
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CORRECT ANSWER -desired level of maintenance
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2. A major way to dramatically reduce the labor required for grounds maintenance pr
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ocedures is to - CORRECT ANSWER -Use Proper Equipment
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3. What is the ideal percentage of staffing desired for a project and relief crew -
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CORRECT ANSWER -20%
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4. The presence of some materials can require continuous reporting if - CORRECT ANSWER
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-the materials amounts exceed certain threshold limits
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5. What commonly used insulating material in transformers has been discontinued because it
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is a hazardous material - CORRECT ANSWER -polychlorinated biphenyls
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6. A campus just completed construction of a new 100,000 gross square feet classroom
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facility, but adequate plant operations and maintenance funds are not received to keep the
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building operating at requested levels. Where should the majority of funds be
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directed - CORRECT ANSWER -custodial services
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7. Several complaints have been received from faculty deans regarding the cleanliness in t
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heir areas. What is the most effective systemic course of action - CORRECT ANSWER -
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execute an auditing/bench marking exercise to determine the current level of service
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,8. A campus has been updating its facility renewal program. What is the final step in the pro
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cess - CORRECT ANSWER -evaluate and rank projects
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,9. In law violation situations, which statement is true for non commissioned security
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officers - CORRECT ANSWER -they have the same powers and limitations of an ordinary citizen
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10. What goal should an educational facilities professional set for employees to improve cust
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omer service - CORRECT ANSWER -know and understand the needs of the customer
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11. Deferred Maintenance Backlog divided by Cost Replacement Value - CORRECT ANSWER -
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hFacilities Condition Index= h h
12. Gross Square Foot x Replacement Cost - CORRECT ANSWER -Cost Replacement Value=
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- CORRECT ANSWER -Building Renewal h h h
- CORRECT ANSWER -Total Cost of Ownership (TCO) h h h h h h
13. Conduct a culture climate survey - CORRECT ANSWER -
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what is the best method for assessing the current facilities management culture on c
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ampus
14. Conduct a customer satisfaction survey for key service users - CORRECT ANSWER -
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what is the best method for assessing current customer satisfaction
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15. Fmep facilities management evaluation program - CORRECT ANSWER -
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which appa tool or educational program would you use for the quickest and most immedi
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ate benefit to access your organization
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16. Set expectations and require results - CORRECT ANSWER -
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expectations from the executive administration are high, with little tolerance for a sl
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ow approach. Which statement supports these desires
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, 17. Begin to build trust and seek advice while assessing skills, knowledge, and abilities -
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hCORRECT ANSWER - h h
what is the most effective method for dealing with your facilities management direct re
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ports
18. Participate in a comprehensive facilities performance indicators fpi survey and report for b
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ench marking the data - CORRECT ANSWER -
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what would represent the best technique to provide facilities management with the data
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necessary to begin the journey for continuous improvement
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19. -over 4,000 colleges and universities in the united states
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20. -nearly 18 million students h h h
21. -a 300 billion enterprise - CORRECT ANSWER -the educational sector represents
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22. The median age of a building is between 40 and 45 years old - CORRECT ANSWER -
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heducational facilities statistics indicate that h h h h
23. Develop long term strategies incorporating total cost of ownership principles -
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hCORRECT ANSWER - h h
the best method of dealing with declining resources in educational facilities is to
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24. Gathering and analyzing data to make solid and consistent business decisions -
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hCORRECT ANSWER -managing the impact of changing technologies requires
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25. Having the willingness to honestly examine every aspect of the organization -
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hCORRECT ANSWER - h h
change management begins with identifying the need to change the
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organization and h
26. Management by results and obsession with quality - CORRECT ANSWER - h h h h h h h h h h
implementing change within educational facilities is often difficult but not impossible . Ac h h h h h h h h h h h h
cording to w edwards deming, quality leadership starts with the customer and a focus on
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