EPD V6 COMPREHENSIVE QUESTIONS AND
ANSWERS SURE A+
✔✔The International Academies of Emergency Dispatch recommends that emergency
dispatchers verify the address and callback number by repeating the information back to
the caller. - ✔✔false
✔✔The caller reports that her neighbor is playing his music way too loud. She says this
has happened before, and when she asks him to turn it down, he just ignores her. What
is the most appropriate Determinant Code? - ✔✔113-B-2
✔✔The Gap Theory suggests that: - ✔✔silent "gaps" during a call can elevate caller
anxiety.
✔✔ If the caller is unable to provide all DESCRIPTION ESSENTIALS information,
bolded items must still be asked unless it is obvious that the caller has never seen or
does not have any information about the person(s) or vehicle(s). - ✔✔True
✔✔Which one of the following is a concept of law that considers the Emergency
Dispatcher's limited ability to predict events based solely on information provided by the
caller? - ✔✔foreseeability
✔✔Your agency is being flooded with calls concerning an ACTIVE ASSAILANT
situation at a local high school. You take a call from a frantic teacher who is reporting
that she is in her classroom with 24 students. She says she hasn't seen the shooter but
can hear gunshots. In response to question 4 on Protocol 136, she states that she
doesn't think they can safely evacuate. What should you do next? - ✔✔Go to Protocol
S-2.
✔✔Security personnel at a shopping mall report that they have detained a shoplifter
who stole a phone charger. No weapons were involved or mentioned, and the suspect
ANSWERS SURE A+
✔✔The International Academies of Emergency Dispatch recommends that emergency
dispatchers verify the address and callback number by repeating the information back to
the caller. - ✔✔false
✔✔The caller reports that her neighbor is playing his music way too loud. She says this
has happened before, and when she asks him to turn it down, he just ignores her. What
is the most appropriate Determinant Code? - ✔✔113-B-2
✔✔The Gap Theory suggests that: - ✔✔silent "gaps" during a call can elevate caller
anxiety.
✔✔ If the caller is unable to provide all DESCRIPTION ESSENTIALS information,
bolded items must still be asked unless it is obvious that the caller has never seen or
does not have any information about the person(s) or vehicle(s). - ✔✔True
✔✔Which one of the following is a concept of law that considers the Emergency
Dispatcher's limited ability to predict events based solely on information provided by the
caller? - ✔✔foreseeability
✔✔Your agency is being flooded with calls concerning an ACTIVE ASSAILANT
situation at a local high school. You take a call from a frantic teacher who is reporting
that she is in her classroom with 24 students. She says she hasn't seen the shooter but
can hear gunshots. In response to question 4 on Protocol 136, she states that she
doesn't think they can safely evacuate. What should you do next? - ✔✔Go to Protocol
S-2.
✔✔Security personnel at a shopping mall report that they have detained a shoplifter
who stole a phone charger. No weapons were involved or mentioned, and the suspect
