NURS 3325 ACTUAL FINAL QUESTIONS AND
ANSWERS SET A+
✔✔During orientation of new nurse managers, the chief nursing officer stresses
strategies that help nurse managers to achieve a powerful image. Which groups of
behaviors best contribute to a powerful image for the nurse manager?
a. Greeting patients, families, and colleagues with a handshake and a smile; listening
carefully when problems arise
b. For men, no facial hair, always wearing a suit and tie; for women, always wearing a
suit and high-heeled shoes
c. Maintaining a soft voice during times of conflict; making unbroken eye contact during
interactions
d. Smiling all the time; always wearing a suit and carrying a briefcase; women should
wear no jewelry - ✔✔A
✔✔Two nurses approach their manager about a conflict regarding the next month's
schedule. The nurses are talking loudly and at the same time. The manager most
effectively uses communication skills to resolve the conflict by:
a. Taking both nurses aside, separately and then together, and charging them with
resolving the problem without her direct intervention.
b. Listening to each nurse speak to the other without interruption and asking clarifying
questions to help them resolve the issue themselves.
c. Separating the nurses, instructing each to decide how the problem can be resolved,
and meeting with them the next day.
d. Calling an emergency scheduling committee meeting and asking volunteers to
resolve the conflict between the two nurses. - ✔✔B
✔✔A nurse manager recognizes the need to expand her professional network as she
begins a job search for a middle-management position. Which of the following actions is
least likely to expand her job-searching network?
a. Reviewing her address book or card file for names and phone numbers of former
colleagues who are now in middle-management positions
,b. Making an appointment to meet with a former instructor from her graduate program in
nursing administration
c. Making a long overdue return call to a former colleague who is now a chief nurse
executive
d. Attending a state-level conference for nurse managers and executives and attending
informal luncheons and receptions - ✔✔C
✔✔A staff nurse asks the nurse manager for a few days off for personal reasons. The
nurse manager turns in the request to the human resources office with a note indicating
that the staff nurse has demonstrated excellent working skills and is a valued employee.
The nurse manager has used the influence of her position to help this staff member.
Influence is the process of:
a. Using power.
b. Empowering others.
c. Understanding power.
d. Moving past apathy. - ✔✔A
✔✔A nurse is participating in a baccalaureate course. For the class, she has to attend
the legislative session regarding the new role of medication assistants. Nurses should
be involved in shaping public policy primarily because:
a. Involvement will enable nurses to take over the healthcare system at some point in
the future.
b. Other healthcare professions are less concerned about the essential needs of clients.
c. Such activities are important career builders for nurses who seek top-level executive
positions.
d. They are closest to the front line of health care and see how it affects clients and
families. - ✔✔D
✔✔Which of the following accurately represents the concept of political activism?
a. Meghan, an ER supervisor, encourages staff to write letters to the local health board,
protesting closure of the ER and loss of 30 full-time jobs.
b. Sarah refuses involvement in her professional organization but is heavily involved in
the Little League organization to which her son belongs.
c. Because of her influential contributions to position papers on health care, Roberta is
asked to let her name stand for election as chair of the local organization of gerontology
nurse practitioners, who are lobbying for increased certification standards.
d. Sondra volunteers to run for office in her state nursing organization because of her
concern about the underrepresentation of expertise from her area of nursing practice. -
✔✔D
✔✔Literature on oppression in nursing has:
a. Verified the presence of behaviors associated with oppression within nursing.
b. Suggested that nurses are oppressed because of the actions of other groups.
c. Failed to establish that oppression is present in nursing groups.
d. Indicated that nurses use oppression negatively. - ✔✔A
,✔✔Politics is usually:
a. Confined to legislatures.
b. Seen in dysfunctional workplaces.
c. Found in all social organizations.
d. A representation of self-interest. - ✔✔C
✔✔Your colleague, Mary, a recent graduate announces one day that she intends to
leave nursing in 3 to 4 months to pursue a position in marketing. While at your agency,
she plans to give patients excellent care and to learn as much as she can, because
"Who knows? Nursing is a great job with a great pay and I may return someday." Mary's
statements most accurately exemplify which orientation to the concept of nursing?
Nursing as a(n):
a. Profession.
b. Occupation.
c. Flexible discipline.
d. Career with off and on ramps. - ✔✔B
✔✔Lucy, head nurse on the surgical unit, works with her staff to find ways in which they
can work together with other disciplines to provide more effective care for patients on
the unit. Lucy likely knows her power is:
a. Limited, thereby necessitating involvement of others in implementing ideas.
b. Restricted, which necessitates finding alternative means to achieve strong patient
outcomes.
c. Directly primarily toward those who are subordinate to her.
d. Of unlimited capacity when shared with others. - ✔✔D
✔✔One day, at coffee, your co-worker suggests that you and she sit with unit members
of the hospital research committee. She suggests that this would be an excellent way to
get to know people who share her interest in research. Her actions are an example of:
a. Mentorship.
b. Politics.
c. Networking.
d. Empowerment. - ✔✔C
✔✔The workgroup on NU 23 is marked by apathy to the ward's patients, high
absenteeism, open conflict among team members, and high turnover of personnel,
including managers. The underlying behavior in this situation may be characterized as:
a. Powerlessness.
b. Anger.
c. Apathy.
d. Oppression. - ✔✔A
✔✔During a unit meeting, you notice that Vivian listens attentively when Mary is
speaking and offers support and advice when Mary presents ideas to the group. You
, are surprised because Vivian has often confided that she does not like Mary. Vivian's
behavior is best described as:
a. Insincere.
b. Networking.
c. Politically sophisticated.
d. Collegial. - ✔✔D
✔✔Which of the following interactions is MOST consistent with the idea of networking?
a. Meet with the same colleagues daily to have coffee and share concerns about the
workplace and stories about colleagues.
b. Join an online workplace forum to gain ideas about how to handle workplace conflict.
c. Suggest that you and a new team member meet after work for coffee to review unit
guidelines.
d. Join a nurse executive informal lunch meeting to meet other executives for support
and for sharing ideas of expertise. - ✔✔D
✔✔The institution where you are a nurse manager has resisted the adoption of a new
document management software, citing cost as a concern. You meet with other nurse
managers who are in favor of the software and prepare a proposal to take to the senior
executive with the goal of persuading the executive to adopt the software. This is an
example of:
a. Collaboration.
b. A coalition.
c. Networking.
d. Policy building. - ✔✔B
✔✔Which of the following is the best example of skilled negotiation?
a. Linda, the manager on pediatrics, takes a proposal to her supervisor, outlining the
benefits of a walk-in preoperative area for children.
b. Kim, RN, asks for leave to pursue a semester of full-time study in her graduate
program. She proposes to accept less popular rotations during peak vacation time, in
return.
c. George, the head nurse in ER, asks for additional staff for his department and points
out the benefits of being able to keep patients longer.
d. Jerry speaks with his supervisor about his supervisor's concerns related to bedside
reporting before presenting a proposal to change this process. - ✔✔D
✔✔Amy has worked in the dialysis unit on staff for about 12 years. She is frequently
consulted by other nursing staff regarding protocols and policies on the unit. What type
of power is Amy using?
a. Position power
b. Expert power
c. Personal power
d. Competency power - ✔✔B
ANSWERS SET A+
✔✔During orientation of new nurse managers, the chief nursing officer stresses
strategies that help nurse managers to achieve a powerful image. Which groups of
behaviors best contribute to a powerful image for the nurse manager?
a. Greeting patients, families, and colleagues with a handshake and a smile; listening
carefully when problems arise
b. For men, no facial hair, always wearing a suit and tie; for women, always wearing a
suit and high-heeled shoes
c. Maintaining a soft voice during times of conflict; making unbroken eye contact during
interactions
d. Smiling all the time; always wearing a suit and carrying a briefcase; women should
wear no jewelry - ✔✔A
✔✔Two nurses approach their manager about a conflict regarding the next month's
schedule. The nurses are talking loudly and at the same time. The manager most
effectively uses communication skills to resolve the conflict by:
a. Taking both nurses aside, separately and then together, and charging them with
resolving the problem without her direct intervention.
b. Listening to each nurse speak to the other without interruption and asking clarifying
questions to help them resolve the issue themselves.
c. Separating the nurses, instructing each to decide how the problem can be resolved,
and meeting with them the next day.
d. Calling an emergency scheduling committee meeting and asking volunteers to
resolve the conflict between the two nurses. - ✔✔B
✔✔A nurse manager recognizes the need to expand her professional network as she
begins a job search for a middle-management position. Which of the following actions is
least likely to expand her job-searching network?
a. Reviewing her address book or card file for names and phone numbers of former
colleagues who are now in middle-management positions
,b. Making an appointment to meet with a former instructor from her graduate program in
nursing administration
c. Making a long overdue return call to a former colleague who is now a chief nurse
executive
d. Attending a state-level conference for nurse managers and executives and attending
informal luncheons and receptions - ✔✔C
✔✔A staff nurse asks the nurse manager for a few days off for personal reasons. The
nurse manager turns in the request to the human resources office with a note indicating
that the staff nurse has demonstrated excellent working skills and is a valued employee.
The nurse manager has used the influence of her position to help this staff member.
Influence is the process of:
a. Using power.
b. Empowering others.
c. Understanding power.
d. Moving past apathy. - ✔✔A
✔✔A nurse is participating in a baccalaureate course. For the class, she has to attend
the legislative session regarding the new role of medication assistants. Nurses should
be involved in shaping public policy primarily because:
a. Involvement will enable nurses to take over the healthcare system at some point in
the future.
b. Other healthcare professions are less concerned about the essential needs of clients.
c. Such activities are important career builders for nurses who seek top-level executive
positions.
d. They are closest to the front line of health care and see how it affects clients and
families. - ✔✔D
✔✔Which of the following accurately represents the concept of political activism?
a. Meghan, an ER supervisor, encourages staff to write letters to the local health board,
protesting closure of the ER and loss of 30 full-time jobs.
b. Sarah refuses involvement in her professional organization but is heavily involved in
the Little League organization to which her son belongs.
c. Because of her influential contributions to position papers on health care, Roberta is
asked to let her name stand for election as chair of the local organization of gerontology
nurse practitioners, who are lobbying for increased certification standards.
d. Sondra volunteers to run for office in her state nursing organization because of her
concern about the underrepresentation of expertise from her area of nursing practice. -
✔✔D
✔✔Literature on oppression in nursing has:
a. Verified the presence of behaviors associated with oppression within nursing.
b. Suggested that nurses are oppressed because of the actions of other groups.
c. Failed to establish that oppression is present in nursing groups.
d. Indicated that nurses use oppression negatively. - ✔✔A
,✔✔Politics is usually:
a. Confined to legislatures.
b. Seen in dysfunctional workplaces.
c. Found in all social organizations.
d. A representation of self-interest. - ✔✔C
✔✔Your colleague, Mary, a recent graduate announces one day that she intends to
leave nursing in 3 to 4 months to pursue a position in marketing. While at your agency,
she plans to give patients excellent care and to learn as much as she can, because
"Who knows? Nursing is a great job with a great pay and I may return someday." Mary's
statements most accurately exemplify which orientation to the concept of nursing?
Nursing as a(n):
a. Profession.
b. Occupation.
c. Flexible discipline.
d. Career with off and on ramps. - ✔✔B
✔✔Lucy, head nurse on the surgical unit, works with her staff to find ways in which they
can work together with other disciplines to provide more effective care for patients on
the unit. Lucy likely knows her power is:
a. Limited, thereby necessitating involvement of others in implementing ideas.
b. Restricted, which necessitates finding alternative means to achieve strong patient
outcomes.
c. Directly primarily toward those who are subordinate to her.
d. Of unlimited capacity when shared with others. - ✔✔D
✔✔One day, at coffee, your co-worker suggests that you and she sit with unit members
of the hospital research committee. She suggests that this would be an excellent way to
get to know people who share her interest in research. Her actions are an example of:
a. Mentorship.
b. Politics.
c. Networking.
d. Empowerment. - ✔✔C
✔✔The workgroup on NU 23 is marked by apathy to the ward's patients, high
absenteeism, open conflict among team members, and high turnover of personnel,
including managers. The underlying behavior in this situation may be characterized as:
a. Powerlessness.
b. Anger.
c. Apathy.
d. Oppression. - ✔✔A
✔✔During a unit meeting, you notice that Vivian listens attentively when Mary is
speaking and offers support and advice when Mary presents ideas to the group. You
, are surprised because Vivian has often confided that she does not like Mary. Vivian's
behavior is best described as:
a. Insincere.
b. Networking.
c. Politically sophisticated.
d. Collegial. - ✔✔D
✔✔Which of the following interactions is MOST consistent with the idea of networking?
a. Meet with the same colleagues daily to have coffee and share concerns about the
workplace and stories about colleagues.
b. Join an online workplace forum to gain ideas about how to handle workplace conflict.
c. Suggest that you and a new team member meet after work for coffee to review unit
guidelines.
d. Join a nurse executive informal lunch meeting to meet other executives for support
and for sharing ideas of expertise. - ✔✔D
✔✔The institution where you are a nurse manager has resisted the adoption of a new
document management software, citing cost as a concern. You meet with other nurse
managers who are in favor of the software and prepare a proposal to take to the senior
executive with the goal of persuading the executive to adopt the software. This is an
example of:
a. Collaboration.
b. A coalition.
c. Networking.
d. Policy building. - ✔✔B
✔✔Which of the following is the best example of skilled negotiation?
a. Linda, the manager on pediatrics, takes a proposal to her supervisor, outlining the
benefits of a walk-in preoperative area for children.
b. Kim, RN, asks for leave to pursue a semester of full-time study in her graduate
program. She proposes to accept less popular rotations during peak vacation time, in
return.
c. George, the head nurse in ER, asks for additional staff for his department and points
out the benefits of being able to keep patients longer.
d. Jerry speaks with his supervisor about his supervisor's concerns related to bedside
reporting before presenting a proposal to change this process. - ✔✔D
✔✔Amy has worked in the dialysis unit on staff for about 12 years. She is frequently
consulted by other nursing staff regarding protocols and policies on the unit. What type
of power is Amy using?
a. Position power
b. Expert power
c. Personal power
d. Competency power - ✔✔B
