WGU D659 PA CERTIFICATION TEST
PAPER 2026 FULL QUESTIONS AND
CORRECT ANSWERS GRADED A+
● The manufacturer of a popular mouthwash liquid brand is losing sales
to a competitor who has been able to use bulk purchasing of its main
ingredients from its wholesalers to receive a substantial price break in
materials
.Which IT management challenge is addressed in this scenario?. Answer:
Develop strong relationships with suppliers
● A medium-sized legal services firm is facing an uncertain future as its
larger competitors have managed to outsource their legal transcriptions
services to virtual companies, thereby substantially reducing their
internal secretarial pool.
Which IT management challenge is does the medium-sized legal
services firm face in this scenario?. Answer: Ensure long-term survival
● An automobile manufacturer is considering equipping the engines of
its new models with the capability of detecting early symptoms of an
imminent mechanical or electric failure, automatically transmitting that
warning to the dealership from which the customer purchased the car,
and the dealership automatically contacting the customer to schedule a
repair appointment. It is facing the challenge of whether all this is
technically feasible and operationally viable.
,Who needs to address this challenge of value creation through
technology use?. Answer: Chief technology officer
● A car dealership has been receiving complaints from its customers
about its inflexible repair system in which customers who drop off their
cars the previous evening are not properly placed in the queue and tend
to be placed behind those who drop off their cars the morning of the
scheduled repair. It needs technical staff members who understand the
scheduling/drop-off operation so it can determine and articulate precise
customer needs to the programmers who would then build the code
behind the system.What type of challenge is this?. Answer: User
requirements
● An international company is facing the challenge of its software
development team working on a specific application spread across the
globe in 16 countries in 12 different time zones. Flying them to the same
location once a week or even once a month for coordination purposes
would be prohibitively expensive. Moreover, the issues that arise tend to
be urgent and in need of almost immediate resolution in communication
with team members in other countries.
Which communication style is necessary to resolve the issues in the
given scenario?. Answer: Synchronous
● An employee processes accounts payable using proprietary software..
Answer: Accounting department
, ● An employee verifies a customer's credit status using a credit check
software.. Answer: Sales and marketing department
● An employee processes monthly payroll checks and benefits using an
open-source software.. Answer: Human resources department
● An employee reviews daily inventory reports using an inventory
management software.. Answer: Production and operations department
● There are six major components of a computer-based information
system, four of which are also in the information technology component.
Which two components are only parts of the information system?.
Answer: People and processes
● An organization has recently implemented an enterprise resource
planning system.
What competitive advantage will this system provide to the business?.
Answer: Providing real-time assessment of organizational choices
● A retail organization has implemented a data warehouse. The
organization has also recently implemented a customer relationship
management system.
What benefit will the functional integration of these two systems provide
for this business?. Answer: Provide a competitive advantage based on
business intelligence
PAPER 2026 FULL QUESTIONS AND
CORRECT ANSWERS GRADED A+
● The manufacturer of a popular mouthwash liquid brand is losing sales
to a competitor who has been able to use bulk purchasing of its main
ingredients from its wholesalers to receive a substantial price break in
materials
.Which IT management challenge is addressed in this scenario?. Answer:
Develop strong relationships with suppliers
● A medium-sized legal services firm is facing an uncertain future as its
larger competitors have managed to outsource their legal transcriptions
services to virtual companies, thereby substantially reducing their
internal secretarial pool.
Which IT management challenge is does the medium-sized legal
services firm face in this scenario?. Answer: Ensure long-term survival
● An automobile manufacturer is considering equipping the engines of
its new models with the capability of detecting early symptoms of an
imminent mechanical or electric failure, automatically transmitting that
warning to the dealership from which the customer purchased the car,
and the dealership automatically contacting the customer to schedule a
repair appointment. It is facing the challenge of whether all this is
technically feasible and operationally viable.
,Who needs to address this challenge of value creation through
technology use?. Answer: Chief technology officer
● A car dealership has been receiving complaints from its customers
about its inflexible repair system in which customers who drop off their
cars the previous evening are not properly placed in the queue and tend
to be placed behind those who drop off their cars the morning of the
scheduled repair. It needs technical staff members who understand the
scheduling/drop-off operation so it can determine and articulate precise
customer needs to the programmers who would then build the code
behind the system.What type of challenge is this?. Answer: User
requirements
● An international company is facing the challenge of its software
development team working on a specific application spread across the
globe in 16 countries in 12 different time zones. Flying them to the same
location once a week or even once a month for coordination purposes
would be prohibitively expensive. Moreover, the issues that arise tend to
be urgent and in need of almost immediate resolution in communication
with team members in other countries.
Which communication style is necessary to resolve the issues in the
given scenario?. Answer: Synchronous
● An employee processes accounts payable using proprietary software..
Answer: Accounting department
, ● An employee verifies a customer's credit status using a credit check
software.. Answer: Sales and marketing department
● An employee processes monthly payroll checks and benefits using an
open-source software.. Answer: Human resources department
● An employee reviews daily inventory reports using an inventory
management software.. Answer: Production and operations department
● There are six major components of a computer-based information
system, four of which are also in the information technology component.
Which two components are only parts of the information system?.
Answer: People and processes
● An organization has recently implemented an enterprise resource
planning system.
What competitive advantage will this system provide to the business?.
Answer: Providing real-time assessment of organizational choices
● A retail organization has implemented a data warehouse. The
organization has also recently implemented a customer relationship
management system.
What benefit will the functional integration of these two systems provide
for this business?. Answer: Provide a competitive advantage based on
business intelligence
