USPS SSA Exam with all Correct & 100% Verified Answers
|Actual Complete Update |Already Graded A+
Postal service employees operate under a mandate to protect and preserve the mail place in its.
✔Correct Answer-Custody
A violation of security and sanctity of the mail is. ✔Correct Answer-Failing to deliver the mail
The first opportunity for a sales and service associate to start the customer experience on a
positive note is too. ✔Correct Answer-Deliver a first impression
The type of communication that can enhance or contradict messages is ✔Correct Answer-
Non-verbal communication
The approach a sales and service associate (SSA) can use to engage our customers and ensure
their needs are met. ✔Correct Answer-GIST
For a mail piece to be considered a flat-sized mail pied it must pass the. ✔Correct Answer-
Flexibility test
Why is maintaining the security and sanctity of the mail one is the core responsibilities of the
postal service. ✔Correct Answer-Installs customer confidence
Successful sales transactions occur when the sales and service associate. ✔Correct Answer-
Make and informed mutual decision with the customer on products/services.
What is the most positive way to impact customer perception of the post office. ✔Correct
Answer-Provide excellent customer service
The US postal service is the only delivery service that reaches ✔Correct Answer-Every address
in the nation
An organized workstation creates a more ______ workplace ✔Correct Answer-Efficient
How a sales and service (SSA) conducts themselves on the job effect the ✔Correct Answer-
Postal brand
An active listening technique used to create a successful transaction is called. ✔Correct
Answer-Clarifying
One of the first things a customer notices about a Sales and Service associate (SSA) is their.
✔Correct Answer-Personal appearance
, The primary law enforcement for the United States postal service is. ✔Correct Answer-Postal
inspection service
Preferred services that usually offer the customer the best value are. ✔Correct Answer-
Priority mail express and priority mail
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific area.
The SSA may offer this service ✔Correct Answer-Every door direct mail (EDDM)
First class mail consists of greeting cards, statements,bills and.... ✔Correct Answer-Business
documents
Any mailable item weighing _____ or less can be sent First Class Mail ✔Correct Answer-13oz
A priority Mail Express customer is entitled to a refund if the item was. ✔Correct Answer-
Delivered to the recipient late.
Regardless of weight up to 70lbs the price that applies to USPS retail ground parcels over
108inches but not more than 130 inches in combined weight and girth ✔Correct Answer-
Oversized pricing
The maximum length and girth for priority mail is. ✔Correct Answer-108 inches
A change of address is valid for. ✔Correct Answer-18 months
When a customer requests premium forwarding service (PFS), the mailpieces are mailed to the
customer using priority mail service. ✔Correct Answer-Weekly
First class can be ______ for free up to 12 months. ✔Correct Answer-Forwarded
Migratory bird stamps are essential for ✔Correct Answer-Hunting
Designated post offices have a service called ____ available for transients ✔Correct Answer-
General delivery
Which premium service for individuals or companies offer more pick up times ✔Correct
Answer-Caller service
What premium service is used for individual or companies that have more mail each day than
the largest box holds. ✔Correct Answer-Caller service
An optional, free daily preview of mailpieces to be delivered is called. ✔Correct Answer-
Informed delivery
|Actual Complete Update |Already Graded A+
Postal service employees operate under a mandate to protect and preserve the mail place in its.
✔Correct Answer-Custody
A violation of security and sanctity of the mail is. ✔Correct Answer-Failing to deliver the mail
The first opportunity for a sales and service associate to start the customer experience on a
positive note is too. ✔Correct Answer-Deliver a first impression
The type of communication that can enhance or contradict messages is ✔Correct Answer-
Non-verbal communication
The approach a sales and service associate (SSA) can use to engage our customers and ensure
their needs are met. ✔Correct Answer-GIST
For a mail piece to be considered a flat-sized mail pied it must pass the. ✔Correct Answer-
Flexibility test
Why is maintaining the security and sanctity of the mail one is the core responsibilities of the
postal service. ✔Correct Answer-Installs customer confidence
Successful sales transactions occur when the sales and service associate. ✔Correct Answer-
Make and informed mutual decision with the customer on products/services.
What is the most positive way to impact customer perception of the post office. ✔Correct
Answer-Provide excellent customer service
The US postal service is the only delivery service that reaches ✔Correct Answer-Every address
in the nation
An organized workstation creates a more ______ workplace ✔Correct Answer-Efficient
How a sales and service (SSA) conducts themselves on the job effect the ✔Correct Answer-
Postal brand
An active listening technique used to create a successful transaction is called. ✔Correct
Answer-Clarifying
One of the first things a customer notices about a Sales and Service associate (SSA) is their.
✔Correct Answer-Personal appearance
, The primary law enforcement for the United States postal service is. ✔Correct Answer-Postal
inspection service
Preferred services that usually offer the customer the best value are. ✔Correct Answer-
Priority mail express and priority mail
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific area.
The SSA may offer this service ✔Correct Answer-Every door direct mail (EDDM)
First class mail consists of greeting cards, statements,bills and.... ✔Correct Answer-Business
documents
Any mailable item weighing _____ or less can be sent First Class Mail ✔Correct Answer-13oz
A priority Mail Express customer is entitled to a refund if the item was. ✔Correct Answer-
Delivered to the recipient late.
Regardless of weight up to 70lbs the price that applies to USPS retail ground parcels over
108inches but not more than 130 inches in combined weight and girth ✔Correct Answer-
Oversized pricing
The maximum length and girth for priority mail is. ✔Correct Answer-108 inches
A change of address is valid for. ✔Correct Answer-18 months
When a customer requests premium forwarding service (PFS), the mailpieces are mailed to the
customer using priority mail service. ✔Correct Answer-Weekly
First class can be ______ for free up to 12 months. ✔Correct Answer-Forwarded
Migratory bird stamps are essential for ✔Correct Answer-Hunting
Designated post offices have a service called ____ available for transients ✔Correct Answer-
General delivery
Which premium service for individuals or companies offer more pick up times ✔Correct
Answer-Caller service
What premium service is used for individual or companies that have more mail each day than
the largest box holds. ✔Correct Answer-Caller service
An optional, free daily preview of mailpieces to be delivered is called. ✔Correct Answer-
Informed delivery
