The reception room should have an adequate amount of comfortable, ___ furniture.
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easy-to-clean
Superbills
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A highly customizable form used by medical practitioners and clinicians
that can be quickly completed and submitted by the patient to an
insurance company or employer for reimbursement.
,Managing Children in the Reception Room
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Pediatric offices or family practices often have reception areas geared
toward children. In offices where children are not the primary patient
population, reception areas may have small areas devoted to children. All
child-geared areas should have toys and books and other items of interest
to children. In all cases, child-geared reception areas and materials must
be safe and clean. For example, any toys must be checked regularly to
confirm they are safe and in good working order. Young children may place
small items, including toys, in their mouths. Most states have laws that
dictate how to clean toys for public settings
Lab samples
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often collected in the clinic and then sent to a lab for analysis. All samples
must be clearly labeled with the patient's name, medical record number or
Social Security number, and the date and time the sample was taken.
Usually a phlebotomist, lab technician, nurse, or clinical medical assistant
will label samples that are to be sent to the lab, but occasionally the
medical administrative assistant will label them. For example, if a patient
needs a urinalysis the medical administrative assistant can add an
identifying label to the sample jar and then give the jar to the patient.
When the office is ready
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, unlock the door for patients to enter.
there are some patients who will refuse to sign the HIPAA authorization agreement
form in the medical office
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This is an infrequent event. When this happens, the medical administrative
assistant should simply write, "refused to sign" where the patient's signature
is indicated, along with the date. The fact that the patient has refused to
sign the form should be brought to the physician's attention and the form,
with the medical administrative assistant's notation, should be filed in the
patient's medical record.
Collecting Payments at the Front Desk
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Most offices have signs at their front desks that state, “Copayments are due
at the time of service,”
For patients’ convenience, the medical office should accept multiple forms
of payment (e.g., cash, personal check, credit/debit card). To ensure
payments are appropriately procured, offices should have policies for
addressing patients who cannot pay their copayments at the time of
service. Some offices allow patients to mail their copayments or to discuss
payment with the billing office.
Because the copay should be collected from the patient upon arrival in the
medical office, here are some steps to help you become familiar with
collecting payments at the front desk:
Step 1As the patient arrives at the front desk, check the computer or chart
to verify the patient’s copayment amount.
Step 2After registering the patient, let the patient know the amount of
expected payment.
Give this one a try later!
easy-to-clean
Superbills
Give this one a try later!
A highly customizable form used by medical practitioners and clinicians
that can be quickly completed and submitted by the patient to an
insurance company or employer for reimbursement.
,Managing Children in the Reception Room
Give this one a try later!
Pediatric offices or family practices often have reception areas geared
toward children. In offices where children are not the primary patient
population, reception areas may have small areas devoted to children. All
child-geared areas should have toys and books and other items of interest
to children. In all cases, child-geared reception areas and materials must
be safe and clean. For example, any toys must be checked regularly to
confirm they are safe and in good working order. Young children may place
small items, including toys, in their mouths. Most states have laws that
dictate how to clean toys for public settings
Lab samples
Give this one a try later!
often collected in the clinic and then sent to a lab for analysis. All samples
must be clearly labeled with the patient's name, medical record number or
Social Security number, and the date and time the sample was taken.
Usually a phlebotomist, lab technician, nurse, or clinical medical assistant
will label samples that are to be sent to the lab, but occasionally the
medical administrative assistant will label them. For example, if a patient
needs a urinalysis the medical administrative assistant can add an
identifying label to the sample jar and then give the jar to the patient.
When the office is ready
Give this one a try later!
, unlock the door for patients to enter.
there are some patients who will refuse to sign the HIPAA authorization agreement
form in the medical office
Give this one a try later!
This is an infrequent event. When this happens, the medical administrative
assistant should simply write, "refused to sign" where the patient's signature
is indicated, along with the date. The fact that the patient has refused to
sign the form should be brought to the physician's attention and the form,
with the medical administrative assistant's notation, should be filed in the
patient's medical record.
Collecting Payments at the Front Desk
Give this one a try later!
Most offices have signs at their front desks that state, “Copayments are due
at the time of service,”
For patients’ convenience, the medical office should accept multiple forms
of payment (e.g., cash, personal check, credit/debit card). To ensure
payments are appropriately procured, offices should have policies for
addressing patients who cannot pay their copayments at the time of
service. Some offices allow patients to mail their copayments or to discuss
payment with the billing office.
Because the copay should be collected from the patient upon arrival in the
medical office, here are some steps to help you become familiar with
collecting payments at the front desk:
Step 1As the patient arrives at the front desk, check the computer or chart
to verify the patient’s copayment amount.
Step 2After registering the patient, let the patient know the amount of
expected payment.
