NURS 2520: Comm Exam Questions With Complete
Solutions
4 Care Principles Correct Answers C - concentrate on the
relevant issues
A - acknowledge you own active listening through facial
expression and body posture
R - respond by asking questions and paraphrasing
E - empathize - try to see it from the other person's perspective
5 Characteristics of RN-Pt Relationship Correct Answers
Mutual definition, goal direction, boundaries, therapeutic
communication, pt goal
6 Steps for Delivering Bad News Correct Answers 1. Get the
setting right
2. What the patient knows
3. What the patient wants to know
4. Share the info
5. Respond to feelings
6. Planning & follow up
Accepting (therapeutic) Correct Answers Indicates that the
person has been understood
Ex:
"Yes" or "I follow what you say"
Adjourning Correct Answers -members review what has been
accomplished
-reflect on meaning of work
-make plans to move on in different directions
,Aggression Correct Answers Physical or verbal behavior
intended to hurt someone
Altruism Correct Answers Individuals provide assistance and
support to each other, thereby helping to create a positive self-
image and promote self growth
Asking "Why" Questions (nontherapeutic) Correct Answers
Implies criticism; often has the effect of making the patient feel
defensive.
Ex:
"Why did you stop taking your medication?"
Assertiveness Correct Answers An I statement used to convey
assertion
"I want; I need; I feel"
Attempting to Translate into Feelings (therapeutic) Correct
Answers Responds to the feelings expressed, not just the
content. Often termed decoding.
Ex:
P: "I am dead inside."
N: "Are you saying that you feel lifeless? Does life seem
meaningless to you?"
Autocratic Correct Answers Absolute in power or authority
-low commitment
-holding back
, Catharsis Correct Answers Within the group, members are able
to express both positive and negative feelings which releases
emotions often suppressed
Changing the Subject (nontherapeutic) Correct Answers May
invalidate the patient's feelings and needs. Can leave the patient
feeling alienated and isolated and increase feelings of
hopelessness.
Ex:
P: "I'd like to die."
N: "Did you go to Alcoholics Anonymous like we discussed?"
Clarifying, Elaborating Correct Answers Interprets ideas or
suggestions placed before group; paraphrases key ideas; defines
terms; adds information
Compromising Correct Answers Admits mistakes; offers a
concession when appropriate; modifies position in the interest of
group cohesion
Consensus Taking Correct Answers Checks to see whether
group has reached a conclusion; asks group to test a possible
decision
Corrective Recapitulation of the Primary Family Group Correct
Answers Group members are able to re-experience family
conflicts that remain unresolved
Cultural Areas to Assess Correct Answers -explanatory models
of illness
-traditional healing processes
Solutions
4 Care Principles Correct Answers C - concentrate on the
relevant issues
A - acknowledge you own active listening through facial
expression and body posture
R - respond by asking questions and paraphrasing
E - empathize - try to see it from the other person's perspective
5 Characteristics of RN-Pt Relationship Correct Answers
Mutual definition, goal direction, boundaries, therapeutic
communication, pt goal
6 Steps for Delivering Bad News Correct Answers 1. Get the
setting right
2. What the patient knows
3. What the patient wants to know
4. Share the info
5. Respond to feelings
6. Planning & follow up
Accepting (therapeutic) Correct Answers Indicates that the
person has been understood
Ex:
"Yes" or "I follow what you say"
Adjourning Correct Answers -members review what has been
accomplished
-reflect on meaning of work
-make plans to move on in different directions
,Aggression Correct Answers Physical or verbal behavior
intended to hurt someone
Altruism Correct Answers Individuals provide assistance and
support to each other, thereby helping to create a positive self-
image and promote self growth
Asking "Why" Questions (nontherapeutic) Correct Answers
Implies criticism; often has the effect of making the patient feel
defensive.
Ex:
"Why did you stop taking your medication?"
Assertiveness Correct Answers An I statement used to convey
assertion
"I want; I need; I feel"
Attempting to Translate into Feelings (therapeutic) Correct
Answers Responds to the feelings expressed, not just the
content. Often termed decoding.
Ex:
P: "I am dead inside."
N: "Are you saying that you feel lifeless? Does life seem
meaningless to you?"
Autocratic Correct Answers Absolute in power or authority
-low commitment
-holding back
, Catharsis Correct Answers Within the group, members are able
to express both positive and negative feelings which releases
emotions often suppressed
Changing the Subject (nontherapeutic) Correct Answers May
invalidate the patient's feelings and needs. Can leave the patient
feeling alienated and isolated and increase feelings of
hopelessness.
Ex:
P: "I'd like to die."
N: "Did you go to Alcoholics Anonymous like we discussed?"
Clarifying, Elaborating Correct Answers Interprets ideas or
suggestions placed before group; paraphrases key ideas; defines
terms; adds information
Compromising Correct Answers Admits mistakes; offers a
concession when appropriate; modifies position in the interest of
group cohesion
Consensus Taking Correct Answers Checks to see whether
group has reached a conclusion; asks group to test a possible
decision
Corrective Recapitulation of the Primary Family Group Correct
Answers Group members are able to re-experience family
conflicts that remain unresolved
Cultural Areas to Assess Correct Answers -explanatory models
of illness
-traditional healing processes
