HRIR 3021 FINAL EXAM QUESTIONS WITH
COMPLETE SOLUTIONS
360- degree performance appraisal Correct Answers
performance measurement that combines information from the
employee's managers, peers, subordinates, self, and customers
alternative dispute resolution (ADR) Correct Answers methods
of solving a problem by bringing in an impartial outsider but not
using the court system
arbitration Correct Answers binding process in which a
professional arbitrator from outside the organization (usually a
lawyer) hears the case and resolves it by making a decision
assessment Correct Answers collecting information and
providing feedback to employees about their behavior,
communication style, or skills
assessment center Correct Answers an assessment process in
which multiple raters or assessors evaluate employees'
performance on a number of exercises, usually as they work in a
group at an off-site location
balanced scorecard Correct Answers a combination of
performance measures directed toward the company's long- and
short-term goals and used as the basis for awarding incentive
pay
,behavioral observation scale Correct Answers a variation of a
BARS which uses all behaviors necessary for effective
performance to rate performance at a task
behaviorally anchored rating scale (BARS) Correct Answers
method of performance measurement that rates behavior in
terms of a scale showing specific statements of behavior that
describe different levels of performance
benchmarking Correct Answers a procedure in which an
organization compares its own practices against those of
successful competitors
benchmarks Correct Answers a measurement tool that gathers
ratings of a manager's use of skills associated with success in
managing
brand alignment Correct Answers the process of ensuring that
HR policies, practices, and programs support or are congruent
with an organization's overall culture (or brand), products, and
services
cafeteria style plan Correct Answers a benefits plan that offers
employees a set of alternatives from which they can choose the
types and amounts of benefits they want
calibration meeting Correct Answers meeting at which
managers discuss employee performance ratings and provide
evidence supporting their ratings with the goal of eliminating the
influence of rating errors
, cash balance Correct Answers retirement plan in which the
employer sets up an individual account for each employee and
contributes a percentage of the employee's salary; the account
earns interest at a predefined rate
cloud computing Correct Answers the practice of using a
network of remote servers hosted on the internet to store,
manage, and process data
coach Correct Answers a peer or manager who works with an
employee to motivate the employee, help him or her develop
skills, and provide reinforcement and feedback
commissions Correct Answers incentive pay calculated as a
percentage of sales
consolidated omnibus budget reconciliation act (COBRA)
Correct Answers federal law that requires employers to permit
employees or their dependents to extend their health insurance
coverage at group rates for up to 36 months following a
qualifying event such as a layoff, reduction in hours, or the
employee's death
continuous learning Correct Answers each employee's and each
group's ongoing efforts to gather information and apply the
information to their decisions in a learning organization
contributory plan Correct Answers retirement plan funded by
contributions from the employee and employer
COMPLETE SOLUTIONS
360- degree performance appraisal Correct Answers
performance measurement that combines information from the
employee's managers, peers, subordinates, self, and customers
alternative dispute resolution (ADR) Correct Answers methods
of solving a problem by bringing in an impartial outsider but not
using the court system
arbitration Correct Answers binding process in which a
professional arbitrator from outside the organization (usually a
lawyer) hears the case and resolves it by making a decision
assessment Correct Answers collecting information and
providing feedback to employees about their behavior,
communication style, or skills
assessment center Correct Answers an assessment process in
which multiple raters or assessors evaluate employees'
performance on a number of exercises, usually as they work in a
group at an off-site location
balanced scorecard Correct Answers a combination of
performance measures directed toward the company's long- and
short-term goals and used as the basis for awarding incentive
pay
,behavioral observation scale Correct Answers a variation of a
BARS which uses all behaviors necessary for effective
performance to rate performance at a task
behaviorally anchored rating scale (BARS) Correct Answers
method of performance measurement that rates behavior in
terms of a scale showing specific statements of behavior that
describe different levels of performance
benchmarking Correct Answers a procedure in which an
organization compares its own practices against those of
successful competitors
benchmarks Correct Answers a measurement tool that gathers
ratings of a manager's use of skills associated with success in
managing
brand alignment Correct Answers the process of ensuring that
HR policies, practices, and programs support or are congruent
with an organization's overall culture (or brand), products, and
services
cafeteria style plan Correct Answers a benefits plan that offers
employees a set of alternatives from which they can choose the
types and amounts of benefits they want
calibration meeting Correct Answers meeting at which
managers discuss employee performance ratings and provide
evidence supporting their ratings with the goal of eliminating the
influence of rating errors
, cash balance Correct Answers retirement plan in which the
employer sets up an individual account for each employee and
contributes a percentage of the employee's salary; the account
earns interest at a predefined rate
cloud computing Correct Answers the practice of using a
network of remote servers hosted on the internet to store,
manage, and process data
coach Correct Answers a peer or manager who works with an
employee to motivate the employee, help him or her develop
skills, and provide reinforcement and feedback
commissions Correct Answers incentive pay calculated as a
percentage of sales
consolidated omnibus budget reconciliation act (COBRA)
Correct Answers federal law that requires employers to permit
employees or their dependents to extend their health insurance
coverage at group rates for up to 36 months following a
qualifying event such as a layoff, reduction in hours, or the
employee's death
continuous learning Correct Answers each employee's and each
group's ongoing efforts to gather information and apply the
information to their decisions in a learning organization
contributory plan Correct Answers retirement plan funded by
contributions from the employee and employer
