WGU D336 OBJECTIVE ASSESSMENT V1 & V2
NEWEST 2026/ 2027 TEST BANK| D336 BUSINESS OF IT
APPLICATIONS OA EXAM WITH COMPLETE 300
REAL EXAM QUESTIONS AND CORRECT VERIFIED
ANSWERS/ ALREADY GRADED A+ (MOST RECENT!!)
D336 BUSINESS OF IT APPLICATIONS OA V1.
What is the first component of the ITIL 4 service value system?
A. opportunity and demand
B. guiding principles
C. governance
D. value - ANSWER - guiding principles
What dimension of ITIL 4's service management covers knowledge
management systems?
A. organizations and people
B. information and technology
C. partners and suppliers
D. value streams and processes - ANSWER - information and
technology
The Engage activity in ITIL 4's Service Value Chain would be mostly
concerned with which of these outputs?
A. contracts and agreement requirements
B. information about new service components
pg. 1
,C. improvement opportunities and service portfolios
D. user support tasks and service performance reports - ANSWER - user
support tasks and service performance reports
Jasmine is building a set of workflows to achieve an organization
objective. Which ITIL 4 Service Management Dimension does this most
closely align with?
A. Information and Technology
B. Partners and Suppliers
C. Value Streams and Processes
D. Organizations and People - ANSWER - Value Streams and Processes
Which ITIL 4 practice is related to tracking any valuable component that
contributes to the delivery of an IT product or service?
A. Service Continuity Management
B. IT Asset Management
C. Relationship Management
D. Release Management - ANSWER - IT Asset Management
Shawn continues work on a product to completion, despite numerous
complaints during development. Which ITIL 4 Guiding Principle could
have prevented this?
A. Optimize and automate
B. Think and work holistically
C. Progress iteratively with feedback
D. Start where you are - ANSWER - Progress iteratively with feedback
pg. 2
,You have been assigned to a team that has been asked to identify how
your consumers use a particular service, what the service helps them to
do, and how the service helps them to identify their goals. Which of the
guiding principles should best be applied in your situation?
A. Focus on value
B. Progress iteratively with feedback
C. Collaborate and promote visibility
D. Think and work holistically – Correct Answer - Focus on value
In order to understand the consumer's perspective of value, it is
important that the service provider understand why the consumer uses
the service, what the services help them to do, and how the services help
them achieve their own goals. The guiding principle that most closely
aligns to your team's task is 'focus on value'. 'Focus on value' ensures
that everything the organization does should link back, directly or
indirectly, to value for itself, its customers, and other stakeholders.
Which guiding principle is focused on involving the right people in the
correct roles in order to get additional buy-in for the project and increase
the likelihood of long-term success?
A. Collaborate and promote visibility
B. Focus on value
C. Progress iteratively with feedback
D. Optimize and automate – Correct Answer - Collaborate and promote
visibility
The guiding principle of 'collaborate and promote visibility' is focused
on involving the right people in the correct roles in order to get
additional buy-in for the project and increase the likelihood of long-term
success.
pg. 3
, What refers to the use of technology to perform a step or series of steps
correctly and consistently with limited or no human involvement?
A. Automation
B. Optimization
C. Value
D. Utility – Correct Answer - Automation
The guiding principle of 'optimize and automate' relies heavily on
automation. Automation is the use of technology to perform a step or
series of steps correctly and consistently with limited or no human
involvement.
Which service management dimension is focused on the roles and
responsibilities of the people involved in a process' workflow?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes – Correct Answer - Organizations and
people
The 'organization and people' dimension of a service covers roles and
responsibilities, formal organizational structures, culture, and required
staffing and competencies, all of which are related to the creation,
delivery, and improvement of a service.
You are working as part of an improvement initiative and your team
would like to release a new module into the existing Customer
Relationship Management system. Which type of change should you
initiate?
A. Standard
pg. 4
NEWEST 2026/ 2027 TEST BANK| D336 BUSINESS OF IT
APPLICATIONS OA EXAM WITH COMPLETE 300
REAL EXAM QUESTIONS AND CORRECT VERIFIED
ANSWERS/ ALREADY GRADED A+ (MOST RECENT!!)
D336 BUSINESS OF IT APPLICATIONS OA V1.
What is the first component of the ITIL 4 service value system?
A. opportunity and demand
B. guiding principles
C. governance
D. value - ANSWER - guiding principles
What dimension of ITIL 4's service management covers knowledge
management systems?
A. organizations and people
B. information and technology
C. partners and suppliers
D. value streams and processes - ANSWER - information and
technology
The Engage activity in ITIL 4's Service Value Chain would be mostly
concerned with which of these outputs?
A. contracts and agreement requirements
B. information about new service components
pg. 1
,C. improvement opportunities and service portfolios
D. user support tasks and service performance reports - ANSWER - user
support tasks and service performance reports
Jasmine is building a set of workflows to achieve an organization
objective. Which ITIL 4 Service Management Dimension does this most
closely align with?
A. Information and Technology
B. Partners and Suppliers
C. Value Streams and Processes
D. Organizations and People - ANSWER - Value Streams and Processes
Which ITIL 4 practice is related to tracking any valuable component that
contributes to the delivery of an IT product or service?
A. Service Continuity Management
B. IT Asset Management
C. Relationship Management
D. Release Management - ANSWER - IT Asset Management
Shawn continues work on a product to completion, despite numerous
complaints during development. Which ITIL 4 Guiding Principle could
have prevented this?
A. Optimize and automate
B. Think and work holistically
C. Progress iteratively with feedback
D. Start where you are - ANSWER - Progress iteratively with feedback
pg. 2
,You have been assigned to a team that has been asked to identify how
your consumers use a particular service, what the service helps them to
do, and how the service helps them to identify their goals. Which of the
guiding principles should best be applied in your situation?
A. Focus on value
B. Progress iteratively with feedback
C. Collaborate and promote visibility
D. Think and work holistically – Correct Answer - Focus on value
In order to understand the consumer's perspective of value, it is
important that the service provider understand why the consumer uses
the service, what the services help them to do, and how the services help
them achieve their own goals. The guiding principle that most closely
aligns to your team's task is 'focus on value'. 'Focus on value' ensures
that everything the organization does should link back, directly or
indirectly, to value for itself, its customers, and other stakeholders.
Which guiding principle is focused on involving the right people in the
correct roles in order to get additional buy-in for the project and increase
the likelihood of long-term success?
A. Collaborate and promote visibility
B. Focus on value
C. Progress iteratively with feedback
D. Optimize and automate – Correct Answer - Collaborate and promote
visibility
The guiding principle of 'collaborate and promote visibility' is focused
on involving the right people in the correct roles in order to get
additional buy-in for the project and increase the likelihood of long-term
success.
pg. 3
, What refers to the use of technology to perform a step or series of steps
correctly and consistently with limited or no human involvement?
A. Automation
B. Optimization
C. Value
D. Utility – Correct Answer - Automation
The guiding principle of 'optimize and automate' relies heavily on
automation. Automation is the use of technology to perform a step or
series of steps correctly and consistently with limited or no human
involvement.
Which service management dimension is focused on the roles and
responsibilities of the people involved in a process' workflow?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes – Correct Answer - Organizations and
people
The 'organization and people' dimension of a service covers roles and
responsibilities, formal organizational structures, culture, and required
staffing and competencies, all of which are related to the creation,
delivery, and improvement of a service.
You are working as part of an improvement initiative and your team
would like to release a new module into the existing Customer
Relationship Management system. Which type of change should you
initiate?
A. Standard
pg. 4
