In order to have operational excellence, where must strategies, priorities, policies, and
decisions be aligned? -correct answer-up and down all levels of the organization, and across
all functions
The four essential elements for Operational Excellence include all of these except _____.
mindset and behaviors where everyone wants to and is able to be operationally excellent
tools and techniques for headcount reduction
tools and techniques for design, improvement, and control
effective and efficient processes in delivering value -correct answer-tools and techniques for
headcount reduction
Simply put, Operational Excellence means all of these except _____.
faster service, response, processing and delivery
cost reduction by trading off quality, value and responsiveness.
cheaper and cost competitive by being more efficient throughout the enterprise
better quality of products, services, processes, user experience and value -correct answer-
cost reduction by trading off quality, value and responsiveness.
When you are creating a control plan, which elements should you include? -correct answer-
the key elements driving performance and outcome
You are creating a control plan for a manufacturing process. Which task should you do first? -
correct answer-Identify the control subjects.
,The Process Control Plan or Control Plan specifies all of these except _____.
desired target or specifications for the control subject
what projects should be selected to improve the process
what needs to be controlled and how the control subject is to be measured and monitored
when to take action and what actions to take -correct answer-what projects should be
selected to improve the process
The Risk Priority Number or RPN takes into account the likelihood of all of these except
_____.
Breakdown
Severity
Detection
Occurrence -correct answer-Breakdown
You are trying to improve your on-boarding process for new engineers. Which type of FMEA
would you use? -correct answer-Process FMEA
The FMEA answers all of these questions except _____.
what is the effect of the failure?
,who caused the failure?
what can possibly go wrong or fail?
what could have potentially caused the failure? -correct answer-who caused the failure?
There are _____ types of FMEA. -correct answer-two
A swim-lane process map is used for _____. -correct answer-mapping cross-functional
processes
In which type of process map can you see the rework loops, delays, bottlenecks, and work-
arounds? -correct answer-detailed process map
Why is it important to identify the "handoffs" in a deployment map? -correct answer-
Handoffs are where things can fall through the cracks due to miscommunication.
Process decomposition is used when _____. -correct answer-more granularity is needed to
better understand an important process step by using detailed process maps
Types of process maps include all of these except _____.
Deployment map
Value map
Swim-lane process map
Value stream map -correct answer-Value map
Which of these is NOT a key concept of Lean?
Implement Pull instead of Push
, Just-in-time flow
Value and Value streams
Implement Push instead of Pull -correct answer-Implement Push instead of Pull
If you are interested in improving your company's rate of output, what should you focus on?
-correct answer-the constraint
TIM WOODS is an acronym for the eight types of wastes. TIM WOODS stands for: -correct
answer-Transport, Inventory, Motion, Waiting, Over-production, Over-processing, Defects
and Skills under-utilized
Which is an example of error-proofing by prevention in poka-yoke?
an automobile gear shift that gives an audible tone when the gear is changed
a display on an automobile dashboard that shows transmission fluid is low
a display on an automobile dashboard that shows which gear the car is in
an automobile gear shift that will not move unless the brake pedal is pressed -correct
answer-an automobile gear shift that will not move unless the brake pedal is pressed
What will you find with facilitation-based error-proofing? -correct answer-Product errors are
minimized.
What is the order of preference in error-proofing or poka-yoke? -correct answer-prevention,
facilitation, detection
The three levels of error-proofing or poka-yoke include all of these except _____.
facilitation