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Effective Police Supervision Exam | Latest Update |
Comprehensive Practice Questions & Answers | Law
Enforcement Leadership Study Guide & Exam
Preparation PDF
Accountability
Obligation a person,group, or organization assumes for the execution of authority or fulfillment
of responsibility. Goal of accountability process is maximizing achievement through goal
attainment.
Accountability obligation (ARL)
1. Answering - providing an explanation or justification. 2. Reporting on the results of execution.
3. Assuming liabilty for those results.
5 levels of accountability (PITOS)
1. Personal - traits, honor, reliability, scruples. 2. Individual - officer to supervisor. 3. Team -
cohesive unit, task force, groups. 4. Organizational - internal and external relationships. 5.
Stakeholders - public, unions, legal system, other agencies.
Supervisory Skill Areas (HuTACK)
Human Skills, Tactical, Affective, Conceptual, Knowledge based.
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Network Management
No supervisory philosophy works all the time. It is important to use a flexible approach.
Accomplished supervisors combine different approaches.
Management Expectations of the Supervisor
Loyalty, performance, positive attitude, integrity, responding to management.
Affective Skills (AEEFIIV)
Attitudes, empathy, equality, fairness, integrity, interrelations, values.
Conflict Resolution
Estimated 73 percent of a supervisor's time is spent in resolving conflict. Position primarily one
of conflict identification and resolution.
Communication
A process by which info is exchanged between individuals through a common system of
symbols, signs, or behavior.
Gate keeping
Sender of a message determines the relevancy of each message. Sender exercises complete
control over the flow of information.
Conceptual Skills (AADIPSIL)
Analysis, assessment, decision making, identification of objectives, prioritizing problems,
solving problems, interpreting, loyalty.
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Communication constrained
1. Insufficient info. 2. Acceptor of message determines accuracy of message by decoding. 3.
Recipient because of attitude, experience, and motivation, determines whether message is
decoded correctly.
6 aspects of decoding message
Meant, heard, said, recipient thinks heard, sender thinks recipient said, in fact said.
Advantages of One-Way Communication
Compliance is imperative.
Feedback is not wanted.
Orderliness is significant.
Speed is important.
Advantages of two-way communication
Acknowledgment of important communication. Greater understanding, improved accuracy.
Recognition of subordinate need to know what is expected.
Sharing of authority and responsibility.
Barriers to communication
Ones knowledge of a subject, probability of being looked upon with displeasure, jeopardizing
ones status, environmental influences, personal expectations, and semantics.
Barriers the Impede Communication
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Concern about jeopardizing ones status.
Fear of being looked down upon.
Fear of having limited knowledge.
Physical influences.
Psychological factors. (Beliefs, values, judgments)
Physiological factors. (Fatigue, illness, family)
Semantics.
Overcoming communication barriers
Use face to face comm , create a supportive relationship, develop mutual trust, maximize use of
feedback, repeat comm., no semantics, simple language, awareness of each subordinates needs.
Positive feedback techniques
Base reaction on fact, be motivational, be specific, contribute to knowledge, develop trust, keep
discussion oriented, limit feedback to the essential, provide reinforcement, select appropriate
time, summarize discussion, treat each officer fairly.
Techniques to improve listening
Adjust to senders message, attempt to listen unemotionally, give undivided attention
Paralanguage
Vocalic behaviors that communicate meaning along with verbal behavior. Tone of voice, pitch,
inflection. Anger has a fast rate of speech, loud volume, high pitch, and blaring tone.
4 qualities of motivation
Motives are hierarchical, motives may be unconsciousness, inference, variability.
Effective Police Supervision Exam | Latest Update |
Comprehensive Practice Questions & Answers | Law
Enforcement Leadership Study Guide & Exam
Preparation PDF
Accountability
Obligation a person,group, or organization assumes for the execution of authority or fulfillment
of responsibility. Goal of accountability process is maximizing achievement through goal
attainment.
Accountability obligation (ARL)
1. Answering - providing an explanation or justification. 2. Reporting on the results of execution.
3. Assuming liabilty for those results.
5 levels of accountability (PITOS)
1. Personal - traits, honor, reliability, scruples. 2. Individual - officer to supervisor. 3. Team -
cohesive unit, task force, groups. 4. Organizational - internal and external relationships. 5.
Stakeholders - public, unions, legal system, other agencies.
Supervisory Skill Areas (HuTACK)
Human Skills, Tactical, Affective, Conceptual, Knowledge based.
,2|Page
Network Management
No supervisory philosophy works all the time. It is important to use a flexible approach.
Accomplished supervisors combine different approaches.
Management Expectations of the Supervisor
Loyalty, performance, positive attitude, integrity, responding to management.
Affective Skills (AEEFIIV)
Attitudes, empathy, equality, fairness, integrity, interrelations, values.
Conflict Resolution
Estimated 73 percent of a supervisor's time is spent in resolving conflict. Position primarily one
of conflict identification and resolution.
Communication
A process by which info is exchanged between individuals through a common system of
symbols, signs, or behavior.
Gate keeping
Sender of a message determines the relevancy of each message. Sender exercises complete
control over the flow of information.
Conceptual Skills (AADIPSIL)
Analysis, assessment, decision making, identification of objectives, prioritizing problems,
solving problems, interpreting, loyalty.
,3|Page
Communication constrained
1. Insufficient info. 2. Acceptor of message determines accuracy of message by decoding. 3.
Recipient because of attitude, experience, and motivation, determines whether message is
decoded correctly.
6 aspects of decoding message
Meant, heard, said, recipient thinks heard, sender thinks recipient said, in fact said.
Advantages of One-Way Communication
Compliance is imperative.
Feedback is not wanted.
Orderliness is significant.
Speed is important.
Advantages of two-way communication
Acknowledgment of important communication. Greater understanding, improved accuracy.
Recognition of subordinate need to know what is expected.
Sharing of authority and responsibility.
Barriers to communication
Ones knowledge of a subject, probability of being looked upon with displeasure, jeopardizing
ones status, environmental influences, personal expectations, and semantics.
Barriers the Impede Communication
, 4|Page
Concern about jeopardizing ones status.
Fear of being looked down upon.
Fear of having limited knowledge.
Physical influences.
Psychological factors. (Beliefs, values, judgments)
Physiological factors. (Fatigue, illness, family)
Semantics.
Overcoming communication barriers
Use face to face comm , create a supportive relationship, develop mutual trust, maximize use of
feedback, repeat comm., no semantics, simple language, awareness of each subordinates needs.
Positive feedback techniques
Base reaction on fact, be motivational, be specific, contribute to knowledge, develop trust, keep
discussion oriented, limit feedback to the essential, provide reinforcement, select appropriate
time, summarize discussion, treat each officer fairly.
Techniques to improve listening
Adjust to senders message, attempt to listen unemotionally, give undivided attention
Paralanguage
Vocalic behaviors that communicate meaning along with verbal behavior. Tone of voice, pitch,
inflection. Anger has a fast rate of speech, loud volume, high pitch, and blaring tone.
4 qualities of motivation
Motives are hierarchical, motives may be unconsciousness, inference, variability.
