WGU C215 OPERATIONS MANAGEMENT OBJECTIVE ASSESSMENT
2025|2026 LATEST EXAM | 200 ACTUAL EXAM QUESTIONS AND
CORRECT ANSWERS WITH RATIONALES ALREADY GRADED A+ |
WGU C215 OA LATEST EXAM 2026
Questions 1–200
1. What is the primary goal of operations management?
A) Maximize revenue through marketing
B) Design, operate, and improve productive systems to create value
for customers
C) Minimize employee costs through automation
D) Increase shareholder dividends through cost cutting
Answer B: Design, operate, and improve productive systems to
create value for customers
,Rationale: Operations management focuses on the systematic design
and improvement of processes that transform inputs into valuable
outputs.
2. Which of the following is NOT one of the three basic functions of
a business organization?
A) Finance/Accounting
B) Marketing
C) Human Resources
D) Operations
Answer C: Human Resources
Rationale: The three basic functions are finance/accounting,
marketing, and operations. Human resources supports all functions.
3. Which of the following best defines "productivity"?
A) The total output of an organization
B) The ratio of outputs to inputs used in a production process
C) The total number of employees in an organization
D) The revenue generated per unit of output
,Answer B: The ratio of outputs to inputs used in a production
process
Rationale: Productivity measures efficiency by comparing outputs
produced to inputs consumed.
4. A company increases its output by 10% while keeping inputs
constant. What has happened to productivity?
A) Productivity has decreased
B) Productivity has increased by 10%
C) Productivity has remained the same
D) Productivity cannot be determined
Answer B: Productivity has increased by 10%
Rationale: Since productivity = Output/Input, increasing output while
inputs remain constant increases productivity proportionally.
5. Which of the following is an example of a "service" operation?
A) Automobile manufacturing plant
B) Hospital emergency department
C) Steel production facility
, D) Food processing plant
Answer B: Hospital emergency department
Rationale: Services are intangible products; healthcare delivery is a
classic service operation.
6. In operations management, "sustainability" refers to:
A) Minimizing costs above all else
B) Meeting present needs without compromising future generations'
ability to meet their needs
C) Maximizing shareholder returns
D) Reducing employee turnover
Answer B: Meeting present needs without compromising future
generations' ability to meet their needs
Rationale: Sustainability balances economic, environmental, and
social considerations in operations.
7. What is the primary difference between goods and services in
operations management?
A) Goods are more profitable than services
2025|2026 LATEST EXAM | 200 ACTUAL EXAM QUESTIONS AND
CORRECT ANSWERS WITH RATIONALES ALREADY GRADED A+ |
WGU C215 OA LATEST EXAM 2026
Questions 1–200
1. What is the primary goal of operations management?
A) Maximize revenue through marketing
B) Design, operate, and improve productive systems to create value
for customers
C) Minimize employee costs through automation
D) Increase shareholder dividends through cost cutting
Answer B: Design, operate, and improve productive systems to
create value for customers
,Rationale: Operations management focuses on the systematic design
and improvement of processes that transform inputs into valuable
outputs.
2. Which of the following is NOT one of the three basic functions of
a business organization?
A) Finance/Accounting
B) Marketing
C) Human Resources
D) Operations
Answer C: Human Resources
Rationale: The three basic functions are finance/accounting,
marketing, and operations. Human resources supports all functions.
3. Which of the following best defines "productivity"?
A) The total output of an organization
B) The ratio of outputs to inputs used in a production process
C) The total number of employees in an organization
D) The revenue generated per unit of output
,Answer B: The ratio of outputs to inputs used in a production
process
Rationale: Productivity measures efficiency by comparing outputs
produced to inputs consumed.
4. A company increases its output by 10% while keeping inputs
constant. What has happened to productivity?
A) Productivity has decreased
B) Productivity has increased by 10%
C) Productivity has remained the same
D) Productivity cannot be determined
Answer B: Productivity has increased by 10%
Rationale: Since productivity = Output/Input, increasing output while
inputs remain constant increases productivity proportionally.
5. Which of the following is an example of a "service" operation?
A) Automobile manufacturing plant
B) Hospital emergency department
C) Steel production facility
, D) Food processing plant
Answer B: Hospital emergency department
Rationale: Services are intangible products; healthcare delivery is a
classic service operation.
6. In operations management, "sustainability" refers to:
A) Minimizing costs above all else
B) Meeting present needs without compromising future generations'
ability to meet their needs
C) Maximizing shareholder returns
D) Reducing employee turnover
Answer B: Meeting present needs without compromising future
generations' ability to meet their needs
Rationale: Sustainability balances economic, environmental, and
social considerations in operations.
7. What is the primary difference between goods and services in
operations management?
A) Goods are more profitable than services
