WGU D336,
WGU D336
Study online at https://quizlet.com/_eurks0
1. Service manage- A set of specialized orgnaizational capabilities for enabling value to customers in
ment the form of services.
2. Value The percieved benefits, usefulness and importnace of something
3. User A person who uses the service
4. Customer Defines requirements for services
5. Sponsor Authorizes budgets for services
6. Supplier External partner who provides services to the orgnaization
7. Organization A group of people that has its own functions, responsibilities, and authorities to
achieve specific objectives.
8. Service The means of enabling value co-creation by facilitating outcomes that customers
want to achieve without the customer having to manage specific costs and risks.
9. Product Configuration of resources, created by the orgnaization, that will be potentially
valuable to customers.
10. Service offering A specific mix of services and products sold to a specific customer
11. Goods Ownership is transferred to customer
12. Access to re- customer is allowed to use it
sources
13. Service actions Things the service provider does for the customer
14. Output A tangible or intangible deliverable of an activity
15. Outcome A result for a stakeholder enabled by one or more outputs
1/5
, WGU D336,
WGU D336
Study online at https://quizlet.com/_eurks0
16. Cost Can be removed from the customer and can be imposed on the customer
17. Risk Uncertainty of outcome.
18. Utility Fit for purpose. Service does what it is meant to do.
19. Warranty Fit for use.
20. The 4 dimmen- (VOIP)
sions Value streams,
organizations and people,
information and tech,
Partners and suppliers.
21. Value stream A series of steps an organization takes to co-create value with customers.
22. The service value A model representing how all the components and activities of an organization
system work together to facilitate value creation. Opportunity/demand->Value
23. Serivce value sys- Guiding principles
tem governance
Practices
continual improvement
24. Guiding princi- focus on value,
ples start where you are,
Progress iteratively with feedback,
Collaborate and promote visibility,
think and work holistically,
keep it simple and practical,
optimize and automate
25. Practices A set of orgnaizational resources designed to perform work or accomplish an
objective.
2/5
WGU D336
Study online at https://quizlet.com/_eurks0
1. Service manage- A set of specialized orgnaizational capabilities for enabling value to customers in
ment the form of services.
2. Value The percieved benefits, usefulness and importnace of something
3. User A person who uses the service
4. Customer Defines requirements for services
5. Sponsor Authorizes budgets for services
6. Supplier External partner who provides services to the orgnaization
7. Organization A group of people that has its own functions, responsibilities, and authorities to
achieve specific objectives.
8. Service The means of enabling value co-creation by facilitating outcomes that customers
want to achieve without the customer having to manage specific costs and risks.
9. Product Configuration of resources, created by the orgnaization, that will be potentially
valuable to customers.
10. Service offering A specific mix of services and products sold to a specific customer
11. Goods Ownership is transferred to customer
12. Access to re- customer is allowed to use it
sources
13. Service actions Things the service provider does for the customer
14. Output A tangible or intangible deliverable of an activity
15. Outcome A result for a stakeholder enabled by one or more outputs
1/5
, WGU D336,
WGU D336
Study online at https://quizlet.com/_eurks0
16. Cost Can be removed from the customer and can be imposed on the customer
17. Risk Uncertainty of outcome.
18. Utility Fit for purpose. Service does what it is meant to do.
19. Warranty Fit for use.
20. The 4 dimmen- (VOIP)
sions Value streams,
organizations and people,
information and tech,
Partners and suppliers.
21. Value stream A series of steps an organization takes to co-create value with customers.
22. The service value A model representing how all the components and activities of an organization
system work together to facilitate value creation. Opportunity/demand->Value
23. Serivce value sys- Guiding principles
tem governance
Practices
continual improvement
24. Guiding princi- focus on value,
ples start where you are,
Progress iteratively with feedback,
Collaborate and promote visibility,
think and work holistically,
keep it simple and practical,
optimize and automate
25. Practices A set of orgnaizational resources designed to perform work or accomplish an
objective.
2/5
