ISM 4011 FINAL VERIFIED STUDY GUIDE
Moore's law - Answers - The number of transistors per square inch on an integrated
chip doubles every 18 month."
Cost of data processing and data storage is essentially zero.
Routine/nonroutine skills - Answers - critical skills for non-routine cognition
Abstract Reasoning - Answers - Construct a model or representation
System Thinking - Answers - Model system components and show how components'
inputs and outputs relate to one another
Collaboration - Answers - Develop ideas and plans with others. Provide and receive
critical feedback.
Ability to Experiment - Answers - Create and test promising new alternatives, consistent
with available resources.
Information Systems - Answers - Hardware, Software, Data, Procedures, People
Information Technology - Answers - Hardware, Software, Data, Procedures - NO
PEOPLE
Business Process Modeling - Answers - Determine OUTPUT
Identify INPUT
Determine PROCESS necessary to turn given INPUT into desired OUTPUT
Components of business process - Answers - Activity - Specific tasks to be
accomplished in a process
Decision - Questions to be answered yes or no
Role - Sets of procedures
Actor - Person, group, department, organization, or information system
Resource - People, or facilities, or computer programs assigned to roles
Repository - Collection of business records
Swim lanes = individuals, pool = everybody
Effectiveness - Answers - enables an organization to accomplish its strategy.
Efficiency - Answers - ratio of benefits to costs.
Process costs - - Answers - BPMN doesn't show costs directly
Cost is labor to perform activity
, Some type of computer network, email, or other system needed to support data flows.
Cost of infrastructure is part of business process costs.
Porter's five forces - - Answers - Competitive Forces -
Competition from vendors who manufacture substitutes
Competition from new competitors
Competition from existing rivals
Bargaining Power Forces -
Bargaining power of suppliers
Bargaining power of customers
Competitive strategy - Answers - To be effective, organization goals, objectives, culture,
and activities must be consistent with the organization's strategy.
This means, all information systems in the organization must facilitate the organization's
competitive strategy.
Value chain - Answers - Value chain is a network of value-creating activities.
Difference between value an activity generates and its cost is called margin.
Linkages - - Answers - Interactions across value activities.
Primary Activities - Answers - Directly add value to the product or service
Inbound Logistics
Operations/Manufacturing
Outbound Logistics
Sales and Marketing
Customer Service
Support Activities - - Answers - Operations that support the creation of value
(primary activities)
The firm's infrastructure (accounting, finance, management)
Human resources management
Technology development (R&D)
Procurement
How does competitors strategy determine value chain structure - Answers - Primary and
support - value added or non-value added
Non-Value Added Activities - - Answers - If it adds cost but no value to customers you
want to minimize as much as possible.
Rework, inspections, overproduction, storage, moving items
Using IS for competitive advantage - Answers - Product Implementation -
Create a new product or service
Moore's law - Answers - The number of transistors per square inch on an integrated
chip doubles every 18 month."
Cost of data processing and data storage is essentially zero.
Routine/nonroutine skills - Answers - critical skills for non-routine cognition
Abstract Reasoning - Answers - Construct a model or representation
System Thinking - Answers - Model system components and show how components'
inputs and outputs relate to one another
Collaboration - Answers - Develop ideas and plans with others. Provide and receive
critical feedback.
Ability to Experiment - Answers - Create and test promising new alternatives, consistent
with available resources.
Information Systems - Answers - Hardware, Software, Data, Procedures, People
Information Technology - Answers - Hardware, Software, Data, Procedures - NO
PEOPLE
Business Process Modeling - Answers - Determine OUTPUT
Identify INPUT
Determine PROCESS necessary to turn given INPUT into desired OUTPUT
Components of business process - Answers - Activity - Specific tasks to be
accomplished in a process
Decision - Questions to be answered yes or no
Role - Sets of procedures
Actor - Person, group, department, organization, or information system
Resource - People, or facilities, or computer programs assigned to roles
Repository - Collection of business records
Swim lanes = individuals, pool = everybody
Effectiveness - Answers - enables an organization to accomplish its strategy.
Efficiency - Answers - ratio of benefits to costs.
Process costs - - Answers - BPMN doesn't show costs directly
Cost is labor to perform activity
, Some type of computer network, email, or other system needed to support data flows.
Cost of infrastructure is part of business process costs.
Porter's five forces - - Answers - Competitive Forces -
Competition from vendors who manufacture substitutes
Competition from new competitors
Competition from existing rivals
Bargaining Power Forces -
Bargaining power of suppliers
Bargaining power of customers
Competitive strategy - Answers - To be effective, organization goals, objectives, culture,
and activities must be consistent with the organization's strategy.
This means, all information systems in the organization must facilitate the organization's
competitive strategy.
Value chain - Answers - Value chain is a network of value-creating activities.
Difference between value an activity generates and its cost is called margin.
Linkages - - Answers - Interactions across value activities.
Primary Activities - Answers - Directly add value to the product or service
Inbound Logistics
Operations/Manufacturing
Outbound Logistics
Sales and Marketing
Customer Service
Support Activities - - Answers - Operations that support the creation of value
(primary activities)
The firm's infrastructure (accounting, finance, management)
Human resources management
Technology development (R&D)
Procurement
How does competitors strategy determine value chain structure - Answers - Primary and
support - value added or non-value added
Non-Value Added Activities - - Answers - If it adds cost but no value to customers you
want to minimize as much as possible.
Rework, inspections, overproduction, storage, moving items
Using IS for competitive advantage - Answers - Product Implementation -
Create a new product or service
